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Old 08-21-2015, 08:45 AM   #29
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Originally Posted by Clueless NJ View Post
My vehicle can not be towed it has to be placed on a trailer. The issue is my four wheel drive does not work when I drive on the beach. I get a display that says four wheel drive temporary unavailable. Jeep saying they can not fix it because there are no error codes. Now they are saying that my car is all wheel drive and not 4 wheel drive and it is working correctly. I told them the four wheel drive goes out I have to dig it out of the sand. They tell me that my vehicle is not four wheel drive if I want a four wheel drive to trade my vehicle in for a four wheel drive. That is jeep s words concerning active drive one. And four wheel drive
Do you have a knob on the console that allows you to select the mode for the transmission? IF yes, one of the positions should be Sand/Mud.

I don't understand why you don't show the Service guy the jeep literature.
I would also just go to another dealer....if your dealer is pulling this, not sure I would want them to work on the car at all.

Regards,

Dan
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Old 08-22-2015, 08:20 AM   #30
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Quote:
Originally Posted by dpinvidic View Post
Do you have a knob on the console that allows you to select the mode for the transmission? IF yes, one of the positions should be Sand/Mud.

I don't understand why you don't show the Service guy the jeep literature.
I would also just go to another dealer....if your dealer is pulling this, not sure I would want them to work on the car at all.

Regards,

Dan
Yes I do have the Sand / Mud. The answer was from Jeep Cooperate at 1-800-763-8422 if I wanted a 4 wheel drive vehicle to trade my 2015 Jeep Cherokee Limited Active Drive 1 4 wheel drive with the sand and mud knob and buy a 4 wheel drive vehicle. This answer was from Jeep Corporate, the 1800 Jeep Number, Not the dealership. I had the Dealarship in Cape Hatteras North Carolina say it was an all wheel drive vehicle also.
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