Go Back   iRV2 Forums > MOTORHOME FORUMS > Toads and Motorhome Related Towing
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-11-2013, 01:52 PM   #1
Senior Member
 
rssnape's Avatar
 
Join Date: Oct 2011
Posts: 330
Thumbs down Beware Roadmaster-tow-bars.com

I wanted to warn everyone about my terrible experience with Prohitches.com done business under the web site roadmaster-tow-bars.com.
I ordered some brackets for my vehicle and after 6 weeks I called to check on the status of the order and got no return call. An email also got no response. A second call got an answer and they said that they did not know when it would be. I requested that they send it expedited shipping since they had consumed all of my time to install the brackets and get the vehicle towable. They refused. They then called back and said that they could get me the brackets and that they would call me as to a date for shipping.
I called two more times after the holidays and no return call. Finally got a call today with a snotty attitude that they didn't know what was wrong that I had canceled the order 22 days prior.
I checked with the CC company and they informed me that I have yet to receive a credit from them.
They charged my card immediately upon taking the order, didn't deliver, canceled the order on me and never refunded my money.
Don't deal with these jerks!!!
__________________

__________________
rssnape is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-11-2013, 04:04 PM   #2
Registered User
 
Ford Super Duty Owner
Join Date: Mar 2011
Posts: 520
Call your credit card company and see if you can refute the charge and have it taken off your bill. I just did this with a company that I ordered an Item from. The company charged my credit card then sent me an email that the item was out of stock and they cancelled my order. I went on line to my credit card account and refuted the charge. The company I ordered from never challenged my refusing the charge.
Funny thing about 6 weeks later they sent me an email saying the item had shipped and sent a tracking number. I refused delivery.
Don't wait for them to refund your money. Refute the charge before you pay your credi card bill. Good luck.
__________________

__________________
Hipshot is offline   Reply With Quote
Old 01-12-2013, 05:10 AM   #3
Senior Member
 
rssnape's Avatar
 
Join Date: Oct 2011
Posts: 330
I Called the CC company as soon as they told me they had canceled the order. So hopefully that is taken care of now.

Thanks.
__________________
rssnape is offline   Reply With Quote
Old 01-12-2013, 08:42 PM   #4
Senior Member
 
Join Date: Mar 2007
Location: Baton Rouge, La
Posts: 552
I have a Roadmaster tow bar that I have been very pleased with. I ordered from etrailer.com, and I can only say good things about them. I order several item at different times, talked with different people all of which knew what they were talking about. Prices were also the best I could find. Delivery was very fast.
__________________
Darwin is offline   Reply With Quote
Old 01-13-2013, 11:18 AM   #5
Senior Member
 
Dennis_K's Avatar
 
Monaco Owners Club
Join Date: Jun 2007
Location: Lake Havasu City, AZ
Posts: 1,086
X2 for eTrailer.com! I have also had good luck with RVUpgrades.com
__________________
2012 Monaco Knight 36 PFT
2014 Jeep Grand Cherokee Overland
2005 Jeep Rubicon Unlimited on 2007 16' Car Hauler trailer
Dennis_K is offline   Reply With Quote
Old 01-13-2013, 11:42 AM   #6
Senior Member
 
Workhorse Chassis Owner
Join Date: Apr 2008
Posts: 161
I to have orderd a hitch from roadmaster, and now that I look at it, it says billed to prohitches.com. My card also was billed when I placed the order 12/27, I to have called and the lady said they were in production, and to e mail them and that would speed things up, that has been 5 days with no response. I was going to call again tommorrow, but I think I will let my fingers do the shopping, and go hitch hunting today. Thank you for the heads up, as we are leaving in less then a month for a four month trip.
__________________
cj5 jeeper is offline   Reply With Quote
Old 01-13-2013, 12:54 PM   #7
Senior Member
 
Workhorse Chassis Owner
Join Date: Apr 2008
Posts: 161
It did not take me long to find out what is going on. I pulled the paperwork from the set of brackets I ordered for our 03 explorer, and called the 800 number, I got the answering machine for Roadmaster in Portland Or. I then called the 800 number on my order, and it was answered Tow Bars. com., not Roadmaster Tow Bars. com. E trailer has the brackets in stock, and I will order them once this order is canceled. I also plan on calling the real roadmaster and let them know what is going on. I have had very good service from them in the past, so if they have the brackets in stock it would save about 4 days shipping, so I may order from them.
__________________
cj5 jeeper is offline   Reply With Quote
Old 01-14-2013, 05:06 PM   #8
Senior Member
 
Workhorse Chassis Owner
Join Date: Apr 2008
Posts: 161
Update on my order. I called Roadmaster, and they said that tow-bars.com was just a retailer that sold their hitches. I then tryed to call them, but just got an answering machine. I then sent an e mail asking for an update. After waiting several hours with no response to several calls I put a stop payment on the credit card charges and ordered from Etrailer, which was $25.24 less, as they did not charge me freight. THANK YOU RSSNAPE! for the heads up about this company, as I was going to check with them today, but you saved me a lot of time and trouble with your heads up.
__________________
cj5 jeeper is offline   Reply With Quote
Old 01-18-2013, 02:24 PM   #9
Senior Member
 
dons2346's Avatar
 
Country Coach Owners Club
Join Date: Dec 2010
Posts: 4,487
Roadmaster will not sell directly to the public. You have to go through a company that sells their products.

I have been dealing with Roadmaster products since '99 and have never had a problem.
__________________
dons2346 is offline   Reply With Quote
Old 01-18-2013, 08:15 PM   #10
Senior Member
 
Workhorse Chassis Owner
Join Date: Apr 2008
Posts: 161
When I talked to Roadmaster they said they would sell direct, but it would be pricey, as they wanted to be fair to their dealers. I ordered from Etrailer, and I recieved it today. They had a good price, and did not charge me freight. Now the fun starts, this is not an install that you want to be in a hurry. It would be better if my wife did not see everything I have to take off our new car to install the tow bar kit, the wireing, and the brakeaway switch.
__________________
cj5 jeeper is offline   Reply With Quote
Old 01-18-2013, 11:59 PM   #11
Senior Member
 
Mr_D's Avatar
 
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 28,515
Quote:
Originally Posted by cj5 jeeper View Post
It did not take me long to find out what is going on. I pulled the paperwork from the set of brackets I ordered for our 03 explorer, and called the 800 number, I got the answering machine for Roadmaster in Portland Or. I then called the 800 number on my order, and it was answered Tow Bars. com., not Roadmaster Tow Bars. com. E trailer has the brackets in stock, and I will order them once this order is canceled. I also plan on calling the real roadmaster and let them know what is going on. I have had very good service from them in the past, so if they have the brackets in stock it would save about 4 days shipping, so I may order from them.
RoadMaster moved from Portland OR to Vancouver, WA sometime in 2011 as I remember. I live less than 15 miles from their new location and have been there several times. Had our Sterling bar rebuilt for free BTW. Dropped it off and came back a couple days later.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 CR-V
Mr_D is offline   Reply With Quote
Old 01-19-2013, 06:56 AM   #12
Senior Member
 
rssnape's Avatar
 
Join Date: Oct 2011
Posts: 330
For those that are confused. My warning was about the retailer Roadmaster-Tow-Bars.com They do business under the name prohitches.
__________________
rssnape is offline   Reply With Quote
Old 01-19-2013, 12:23 PM   #13
Senior Member
 
Workhorse Chassis Owner
Join Date: Apr 2008
Posts: 161
I thank you again for the heads up. They had me, I was getting the run arround, and was going to call them again when you posted. After checking and getting an answering machine, and no answer to my email, I then put a stop payment and sent another email, which they answered right away canceling my order. I recieved my kit yesterday, and am getting ready to go out and start taking my car apart and getting it installed.
__________________
cj5 jeeper is offline   Reply With Quote
Old 01-20-2013, 07:07 AM   #14
Senior Member
 
rssnape's Avatar
 
Join Date: Oct 2011
Posts: 330
Quote:
Originally Posted by cj5 jeeper View Post
I thank you again for the heads up. They had me, I was getting the run arround, and was going to call them again when you posted. After checking and getting an answering machine, and no answer to my email, I then put a stop payment and sent another email, which they answered right away canceling my order. I recieved my kit yesterday, and am getting ready to go out and start taking my car apart and getting it installed.
Glad it helped you out.
__________________

__________________
rssnape is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:05 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.