Not sure what you expected. They were already busy and you didn't have an appointment. They never promised they would be able to see you by a certain time.
2008 King Aire 4562, Spartan K3(GT) w/ Cummins ISX, Motosat HD-SL5 w/ SWM-8, Multiswitch, HR34 Genie
2014 Jeep Grand Cherokee Overland 5.7L V8 Hemi w/ Blue Ox Aventa LX Tow Bar and baseplate, SMI Air Force One brake