Blue Sky Roadside Assistance
DW had a dolly blowout on her first solo trip, the Blue Sky dispatcher erroneously told her the roadside assistance wasn't covered.
When I questioned this, a manager said the dispatcher was in error, directed me to file the claim. I did so online, precisely following their instructions and scanning the documents as instructed.
Below is the note I just sent back to Mr. Bill Davidson, at Blue Sky. In terms of direct involvement, I've spent more than three hours of my time; but, since I've been multitasking, I attributed just one to this slow-moving train wreck.
I don't know if this kind of disorganization and confusion is typical of Blue Sky; take it as part of the big picture, when selecting a Roadside Assistance provider.
After the fourth wrong number, third phone tree, I passed $100 in billable hours to collect a $45 claim with no end in sight. The most recent direction I was handed off toward was a phone tree at 888 684-9327.
Let's forget about the whole thing.
Thanks for your assistance, anyway.
Cc: iRV2 Forums, Subj Blue Sky Roadside Assistance Pgm