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Old 11-28-2011, 11:30 AM   #1
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Blue Sky Roadside Assistance

DW had a dolly blowout on her first solo trip, the Blue Sky dispatcher erroneously told her the roadside assistance wasn't covered.

When I questioned this, a manager said the dispatcher was in error, directed me to file the claim. I did so online, precisely following their instructions and scanning the documents as instructed.

Below is the note I just sent back to Mr. Bill Davidson, at Blue Sky. In terms of direct involvement, I've spent more than three hours of my time; but, since I've been multitasking, I attributed just one to this slow-moving train wreck.

I don't know if this kind of disorganization and confusion is typical of Blue Sky; take it as part of the big picture, when selecting a Roadside Assistance provider.



Bill,

After the fourth wrong number, third phone tree, I passed $100 in billable hours to collect a $45 claim with no end in sight. The most recent direction I was handed off toward was a phone tree at 888 684-9327.

Let's forget about the whole thing.

Thanks for your assistance, anyway.

Andy


Cc: iRV2 Forums, Subj Blue Sky Roadside Assistance Pgm
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Old 11-28-2011, 01:34 PM   #2
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Prompt Response

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Originally Posted by RVNeophytes2 View Post
DW had a dolly blowout...
A quick note in the interest of fairness and full disclosure: 'Got a note back one hour later saying that they wouldn't let me go so easily, that Mr. Davidson will foward my claim package to the correct office.
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Old 11-28-2011, 05:08 PM   #3
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Sounds like they have one competent and customer-oriented employee. Too bad there aren't more of them.
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Old 11-28-2011, 07:07 PM   #4
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Makes me wonder if your "CC: IRV2 Forums" got their attention.

Please keep us posted.

Good Luck,
Jon
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Old 12-17-2011, 05:25 AM   #5
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Check Received

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Originally Posted by jfran304 View Post
Makes me wonder if your "CC: IRV2 Forums" got their attention.

Please keep us posted.

Good Luck,
Jon
Blue Sky sent the check, dated 12/8/11.

I'd like to hear from someone who navigates the "normal" claims process, see how they fare without intervention from mgt.
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