Go Back   iRV2 Forums > MOTORHOME FORUMS > Toads and Motorhome Related Towing
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-11-2008, 06:09 AM   #1
Senior Member
 
Join Date: Oct 2007
Posts: 128
This is my story and why I would never buy another trailer from Continental Cargo or a product from Forrest Rivers. We spent months designing a custom trailer with Continential Cargo. Continental had no less that 10 detailed plans which included electrical exterior elevations and floor plans. We even made a trip to Ocilla Georgia to the plant to meet with our sales representive and tour the plant. All was done to insure that they knew all of the details one on one. When we finally took delivery of the trailer 4 weeks late it was not what we had specified. We had bought a product that was to be installed inside the trailer and we required that the trailer be built with square corners on the front. When we got the trailer it had round corners.
With no other choice but to recieve the trailer we had the part modified to fit inside the trailer. This cost $4,000.00 dollars.
We faxed our dismay and disatisfaction to Forrest Rivers, who owns Continential, and to all the division heads including the head of the Ocilla plant. That was three weeks ago.
We have yet to recieve any reply.
Our sales guys in Tampa, where we originally purchased the trailer, had done everything that they could to assure us that the trailer would be built to our specifications so we have no beef with them. They did say that Continental does not give a hoot about its customers and that I agree with.
If you anyone else has had the same sort of reaction from Continetial Cargo please speak up. Had I know this I would not have purchased anything from Forrest River or Continential Cargo.
__________________

__________________
Cayman Dave is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-11-2008, 06:09 AM   #2
Senior Member
 
Join Date: Oct 2007
Posts: 128
This is my story and why I would never buy another trailer from Continental Cargo or a product from Forrest Rivers. We spent months designing a custom trailer with Continential Cargo. Continental had no less that 10 detailed plans which included electrical exterior elevations and floor plans. We even made a trip to Ocilla Georgia to the plant to meet with our sales representive and tour the plant. All was done to insure that they knew all of the details one on one. When we finally took delivery of the trailer 4 weeks late it was not what we had specified. We had bought a product that was to be installed inside the trailer and we required that the trailer be built with square corners on the front. When we got the trailer it had round corners.
With no other choice but to recieve the trailer we had the part modified to fit inside the trailer. This cost $4,000.00 dollars.
We faxed our dismay and disatisfaction to Forrest Rivers, who owns Continential, and to all the division heads including the head of the Ocilla plant. That was three weeks ago.
We have yet to recieve any reply.
Our sales guys in Tampa, where we originally purchased the trailer, had done everything that they could to assure us that the trailer would be built to our specifications so we have no beef with them. They did say that Continental does not give a hoot about its customers and that I agree with.
If you anyone else has had the same sort of reaction from Continetial Cargo please speak up. Had I know this I would not have purchased anything from Forrest River or Continential Cargo.
__________________

__________________
Cayman Dave is offline   Reply With Quote
Old 05-11-2008, 05:28 PM   #3
Senior Member
 
historyljc's Avatar
 
Tiffin Owners Club
Freightliner Owners Club
Join Date: Feb 2008
Location: Pensacola, Florida
Posts: 5,173
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">They did say that Continental does not give a hoot about its customers and that I agree with. </div></BLOCKQUOTE>
Did your salesman tell you this before or after he made the sale? Did you have a written contract with the specifications? Do you have a friend who is a mean lawyer? Are you chummy with a big guy named "Vito"?
__________________
Travel well, travel safe,
Jim
2006 Tiffin Phaeton - 2011 Cadillac SRX
historyljc is offline   Reply With Quote
Old 05-12-2008, 04:04 AM   #4
doc
Senior Member
 
doc's Avatar
 
Appalachian Campers
Join Date: Sep 2002
Location: Dixie !! (north Georgia) USA
Posts: 2,953
So what kind of gun did they hold on you to make you take possession of the trailer? I'm just being a SA of course, but seriously, if it was not what you ordered why in the world would you take it? Got to be more to the story than what you have revealed here. Perhaps you paid in advance?
__________________
doc is offline   Reply With Quote
Old 05-13-2008, 05:14 AM   #5
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 18,073
Sounds like another example of why a written contract/specification is a requirement when custom ordering anything. Without it, you are at the mercy of the vendor.

Screw-ups like this can result from either malfeasance or (more likley) simple incompetence, but either way you need a written agreement to fall back on so you can insist that the product be delivered as per the agreement.
__________________
Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC
Gary RVRoamer is offline   Reply With Quote
Old 06-02-2008, 04:00 AM   #6
Senior Member
 
Join Date: Oct 2007
Posts: 128
Just a little more information about this really bad company. On the first trip after taking possession of the trailer were were headed north 4 hours into our trip. I look out the passengerside rear view mirror and the door skin for the door to the trailer is flapping in the breeze. Stop and make temporary repairs, call the sales guy and tell him the door has come apart at the seams. We send pictures to Contential, they took 4 days to respond with the warrenty decision. There response was that although I had modified the trailer by painting the skin they would stand behind the repair of the door but not the custom paint job. If it were not for the fact we like the sales guy in Florida we would have sued these folks right on the spot. Guess I am waiting for the last shoe to drop.
__________________

__________________
Cayman Dave is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cargo Trailers BraggSurvivor Monaco Owner's Forum 3 07-09-2008 01:06 PM
47 ft travel trailers Ecker Travel Trailer Discussion 11 01-13-2008 08:22 PM
1993 Safari Continental electrical schematics? Tad MH-General Discussions & Problems 2 09-12-2005 03:15 AM
new to trailers spowter Expandables, Hybrids, & Lightweights Discussion 7 03-24-2005 09:42 AM
Phoenix trailers Johnny Travel Trailer Discussion 2 01-10-2005 09:07 AM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:51 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.