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Old 11-19-2011, 05:03 AM   #1
Junior Member
Join Date: Oct 2011
Posts: 9
Cruze flat tow issue resolved - Hats off to GM / Chevrolet

Last night I picked up my new 2012 Cruze Eco and left them with my 2011 Cruze. It was just over a year ago that I purchased my first Cruze with the 6sp Auto only after verifying that it was dinghy towable. In August when the letter arrived from Chevrolet stating that the car shouldn't be flat towed I was [moderator edit]. I currently have a 2005 Envoy which is setup as a dinghy but it's really too heavy to tow long distances. The Cruze was going to be my future lightweight toad.

Working with GM Customer Care, my original dealer and the Baltimore Regional After-Sales Manager over the past 10 weeks, I was able to switch from a 2011 LT to a 2012 Eco (built to order). The dealer arranged financing for the original loan balance at the same 2.9 rate. In addition to the loan balance I paid the $525 difference between the MSRP's of the two vehicles and $1000 for the usage of the 2011 (it had over 24,000 miles on it). GM covered the taxes, title and tag fees.

I did have to give up the automatic but I now have a 2012 Eco that can be flat towed. GM/Chevrolet stepped up to the plate and made the best of a bad situation. I could not reasonably expect them to do any more to keep me as a satisfied customer.

For those of you who are still in the process, hang in there. Don't give in or give up, you can prevail.
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