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Old 01-24-2006, 01:48 PM   #1
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Just to let everyone know that Blue Ox went way beyond excellent service for us this week.

Our Alexus tow bar broke yesterday as we were leaving a campground in Louisiana on our way to Arizona from Atlanta. I contacted Blue Ox that AM and they said that they would arrange for a replacement to be shipped to us the next day. It arrived the next morning at our campground - no questions asked or any charges. All I had to do was to Fed Ex the broken unit back to them, which they paid for.
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Old 01-24-2006, 01:48 PM   #2
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Just to let everyone know that Blue Ox went way beyond excellent service for us this week.

Our Alexus tow bar broke yesterday as we were leaving a campground in Louisiana on our way to Arizona from Atlanta. I contacted Blue Ox that AM and they said that they would arrange for a replacement to be shipped to us the next day. It arrived the next morning at our campground - no questions asked or any charges. All I had to do was to Fed Ex the broken unit back to them, which they paid for.
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Old 01-24-2006, 02:01 PM   #3
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Too bad ALL companies aren't smart enough to treat their customers the same way. It's comments like yours that led me to buy the Blue Ox as well.

Take care.
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Old 01-24-2006, 03:21 PM   #4
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Had Blue Ox replace my Alladin in 2001, worked out a dealer swap, no waiting for the replacement. You can't beat their service to the customer.
Got the bar updated at a FMCA rally last summer by a rep, no charge for the updated parts.
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