Many thanks to Brake Buddy Support
I am currently on my first big RV trip (FL to Yellowstone 30 days total). I set up my tow vehicle and brake buddy and started off with 11 hours the first day. We arrive at our stop and I go back to check the tow vehicle and there is a burnt electrical smell. I had checked it about an hour into the day and had no problems. The brake buddy was pretty much dead. I continued to the next stop with plans to check it out. I was hoping it was just a fuse. I looked at it while at my sister-in-laws place, and realized it needed to be sent in. I was getting ready to head into the Black hills then to Yellowstone and really wanted to be safe as possible.
I called brake buddy and talked to support. They said the compressor was probably gone and I needed to send it in. The wire from my battery to the BB was not heavy enough gauge. I noticed on the website they were in Kansas. I looked and they were about 90 mins from where I was. I told them I could swing by and they said sure bring it down. We were leaving the next day and could not change our reservations so I left at 0630 am. I arrived a little after they opened in Emporia. The support staff was great and they took it right back and fixed it in 40 mins. The tech made sure I had everything needed to ensure the problem did not happen again. I was back on the road and while it was a long day we were back on track.
It is nice to see a US company that is this helpful, when I am in the market for my next system I will definitely be going with Brake Buddy.
2010 Damon Challenger 348, 2014 Ford Focus w/Falcon tow setup, Brake Buddy, Wife, two kids, two dogs....