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Old 05-18-2009, 09:08 PM   #1
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takepride's Avatar
Alpine Owners Club
Join Date: Aug 2007
Location: Long Beach, CA
Posts: 1,563
Monaco and eBay Fraud

Just thought I'd let you all know of a problem I encountered.

I purchased one of the U.S. Gear Unified Tow Brakes offered on eBay by Monaco for $300 plus $50 shipping. The package was well sealed and looked complete. This was in February (and I cannot find the original thread).

I went to install everything (finally) this weekend and found that a part was missing. It was the Power Control Module (PCM) or "brain" of the system. I called Monaco (yes, I know, very silly of me) and received the "we're outta business" message. So I called U.S. Gear.

The tech said basically, "welcome to the club". When Monaco was looking to raise cash, it was selling off all the inventory that had been rifled through for parts. An inordinate number of calls have been received by U.S. Gear for missing parts. The part I need is $200.

However, on their website, they are promoting a replacement PCM that also warns when the towed's brakes unexpectedly engage without a signal from the motorhome. The upgrade is $95. They honored that price. So now my tow brake system cost $300 + $95 + $50 shipping. Still much cheaper than the usual price, but inconvenient install time.

If and when Monaco re-opens, I'll voice my displeasure. A company with multiple complaints about its ethics in management has struck yet again. Gee, I wonder why they went under? Maybe they deserved it? Meanwhile if you purchased a Unified Tow Brake, check your parts and place your order(s). www.usgear.cc

2003 Alpine 40FDTS (400HP)
Long Beach, CA
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Old 05-18-2009, 09:18 PM   #2
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You should always check that ALL parts required are in the package when buying from ebay.............ALWAYS, no matter who its from.

Chuck, Ruth, & Dixie and Hanna
1990 F350 S/C Dually, 460/ZF 5spd, 1990 S&S 11 SCB C/O Camper
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Old 05-18-2009, 11:44 PM   #3
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Especially Monaco!
2003 Alpine 40FDTS (400HP)
Long Beach, CA
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Old 05-19-2009, 06:46 AM   #4
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Location: Fort Worth, Texas
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Power Mod PM 6002

PPL Motor Homes in Houston Texas has these on sale thru
friday for $49.00. 1-800-755-4775
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Old 06-06-2009, 06:06 PM   #5
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I ordered the same item from Monaco on EBay and all of the parts were in my kit.
2001 34' Alpine Coach
2008 Jeep Rubicon or 2012 Ford F150 4x4 Lariat towds
or a couple of different trailers
Retired in Apple Valley, California
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Old 06-06-2009, 06:33 PM   #6
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Location: Western Montana on the Divide
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I don't understand why this is Monaco's fault. The seller should have described the contents of the kit and if they didn't then they would get negative feedback if it was me.
ON EDIT:OHHH I guess Monaco was the seller ... well slap my mouth, sorry.

Bob Retired Army Traveling alone now except for Charlie the Beagle.
2008 Camelot 40 PDQ 4 slides ISL400 towing a 2016 Dodge Ram 1500 4x4 Quadcab
Western MT in summer, AZ, NV in winter
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