Just thought I'd let you all know of a problem I encountered.
I purchased one of the U.S. Gear Unified Tow Brakes offered on eBay by Monaco for $300 plus $50 shipping. The package was well sealed and looked complete. This was in February (and I cannot find the original thread).
I went to install everything (finally) this weekend and found that a part was missing. It was the Power Control Module (PCM) or "brain" of the system. I called Monaco (yes, I know, very silly of me) and received the "we're outta business" message. So I called U.S. Gear.
The tech said basically, "welcome to the club". When Monaco was looking to raise cash, it was selling off all the inventory that had been rifled through for parts. An inordinate number of calls have been received by U.S. Gear for missing parts. The part I need is $200.
However, on their website, they are promoting a replacement PCM that also warns when the towed's brakes unexpectedly engage without a signal from the motorhome. The upgrade is $95. They honored that price. So now my tow brake system cost $300 + $95 + $50 shipping. Still much cheaper than the usual price, but inconvenient install time.
If and when Monaco re-opens, I'll voice my displeasure. A company with multiple complaints about its ethics in management has struck yet again. Gee, I wonder why they went under? Maybe they deserved it? Meanwhile if you purchased a Unified Tow Brake, check your parts and place your order(s).
www.usgear.cc
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