Need some opinions here - Blue Ox
Last year (well, 11 months ago to be exact) I purchased a Blue Ox Avail tow bar, blue ox receiver hitch for our Jeep Wrangler, a Patriot braking system and a few other blue ox accessories.
I wanted some rock protection for the toad so I also purchased a Karguard II (had to get the II because the Avail is 5" longer than the other towbars Blue Ox makes) that is a soft mesh protector that goes from the bumper of our rig to the bumper of the toad.
Unfortunately on one of our trips we bottomed out on a hump and bent the front bar on the Karguard so I called to order parts today and was told by Blue Ox they discontinued that model and have ZERO parts for it and that I could check around at e-trailer and some of their "larger" retailers to see if they have any leftover parts, but if not I was (pardon the French), SOL, which turned out to be the case after I called around today.
I have to say that really doesn't sit well with me. I purchase an accessory and less than one year later you can't get parts for it? I know Blue Ox enjoys a pretty good reputation for customer service, but I am not real happy right now.
I do have a call in to a senior service representative who I hope to catch up with next week.
Now I do realize it was my fault for damaging the piece, and I am happy to pay for the part, but since there are none and the Karguard II is basically useless now, what is reasonable to ask for from Blue Ox??
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Jeff & Tracie (Stella & Hoonah - the rescue mutts)
2018 Mountain Aire 4531
2013 Jeep Wrangler Sport
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