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10-30-2013, 07:15 PM
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#1
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Senior Member
Monaco Owners Club
Join Date: May 2013
Location: Pace FL 32571
Posts: 329
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ProHitch South Lake TX
Anybody had any dealings with ProHitch South Lake tx, I think I was just ripped off by them. I purchased (ordered) roadmaster base plate 11 oct 13, called to followup today, left my name number and message. No call back, worse part I paid with a debit card. How can I recover and get my money back, any ideas about debit cards?
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Bruce and Carolyn, Sissy the Boss
2005 Monaco Diplomat M-40PAQ
400ISL Cummins
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10-30-2013, 07:25 PM
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#2
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Senior Member
Join Date: Sep 2012
Posts: 4,232
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They are on central time just in case you called too early/late?
And what company is it? I didn't find them on a search.
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10-30-2013, 07:49 PM
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#3
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Senior Member
Monaco Owners Club
Join Date: May 2013
Location: Pace FL 32571
Posts: 329
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They were listed as Road Master, but after talking to them they said Pro Hitch South Lake Tx, and that what was charged on my account.
__________________
Bruce and Carolyn, Sissy the Boss
2005 Monaco Diplomat M-40PAQ
400ISL Cummins
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10-30-2013, 08:15 PM
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#4
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Senior Member
Join Date: Sep 2012
Posts: 4,232
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They are just a dealer is what it sounds like. I would know the name of the company first.
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11-01-2013, 04:07 PM
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#5
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Senior Member
Join Date: Jan 2013
Location: Brooksville FL
Posts: 199
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I did the same thing about two months ago. I ordered a base plate from them thinking I was ordering it from Roadmaster directly because they had a great looking web site. However, It's not until you read the small print do you see it's not Roadmaster. They hit my credit card first thing and I never heard from them after that and would not answer any emails. Finally I called Roadmaster directly and learned that Prohitch is just a dealer and everything is shipped directly from Roadmaster after Prohitch gives them an order. The nice lady at Roadmaster informed me that she had not received an order from Prohitch for my plate. They get tons of complaints about Prohitch, but for whatever reason, keeps doing business with them. She told me generally when a customers complains directly to them ( Roadmaster) they send Prohitch an inquiry and eventually receive an order from them. I had a fraud detective send them a letter inquiring about their business practices and finally my order was sent 2 days later. The lady at Roadmaster told me it was common for it to take several months to get an order from Prohitch ..... It took me a month to get my order. I will never do business with them again. .. Good luck
Randy W
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11-01-2013, 05:04 PM
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#6
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Junior Member
Join Date: Nov 2013
Posts: 5
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Yeah I know all about this company. they are now known as prohitches or something or other. but they get a lot of bad reviews. problem is nobody is close to the source of roadmaster except one company and I know they buy and stock Roadmaster product and have great prices to. Not sure I can post it on here. don't want anyone thinking im spamming. But it is just where I bought my tow bar and tow car bracket. I paid a lot less than what most were charging and had the bracket in 4 days. I was very pleased.
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11-03-2013, 07:42 PM
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#7
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Senior Member
Newmar Owners Club
Join Date: Dec 2009
Location: Northern Nevada
Posts: 751
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I ordered base plates from them in July and every I called they said it would be shipped in a few days. In August I had to cancel my order. Then I had the same problem trying to get my refund I had to file a fraud complaint with my credit card before they refunded my credit card. I ordered the base plates from http://www.makariosrv.com/ they had my order on my porch in 1 day and cheaper !! I would not ever recommend doing businesses with prohitch !!!
Good Luck P
__________________
Just the Wife & Me!! & Lily our Yellow Lab
2011 Newmar Mountain Aire 4344 !!
450HP Cummins on a Freightliner Chassis !!
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11-30-2013, 08:06 AM
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#8
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Senior Member
Join Date: Jan 2013
Location: Brooksville FL
Posts: 199
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Quote:
Originally Posted by maxwell18
Anybody had any dealings with ProHitch South Lake tx, I think I was just ripped off by them. I purchased (ordered) roadmaster base plate 11 oct 13, called to followup today, left my name number and message. No call back, worse part I paid with a debit card. How can I recover and get my money back, any ideas about debit cards?
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Hey Maxwell,
Did you ever get your baseplate from ProHitch ?
Randy
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11-30-2013, 09:55 AM
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#9
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Senior Member
Join Date: Aug 2013
Location: Huffman, TX
Posts: 792
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Ordered tow bar(ReadyBrute Elite) and base plate(Blue Ox) from Towbarsunlimited on 11/25 and received two tracking numbers within 36 hrs. Delivery on both items tracking for delivery on 12/2. Being delivered as promised.
What is sad is that Roadmaster continues to do business with a rip off company like ProHitch. Roadmaster makes a good product. Sad they don't have better ethics than to continue to support the ripoff company. Yes, they are continuing to support them by listing them as a dealer when they admit they know what kind of company ProHitch is. Due to their ethics I will always let someone know I do not recommend their products and why.
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12-01-2013, 09:52 AM
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#10
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Senior Member
Join Date: Sep 2009
Location: Titusville
Posts: 249
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I second towbars unlimited. My order arrived in less than two days
__________________
Tim & Paula - Titusville, Florida
2015 Jayco Pinnacle 36FTBS
2011 Chevy 3500 Duramax with Air Ride Hitch
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12-02-2013, 06:34 PM
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#11
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Senior Member
Join Date: Aug 2013
Location: Huffman, TX
Posts: 792
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Received my order from towbarsunlimited today as promised.
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