Reading this thread it is clear there was some misunderstanding and it has been cleared up.. Alas this happens. I have a few stories like it with other companies.
Let me tell you of a different company: Workhorse
The Dealer promised (cross my heart and all that) they woudl send in all the registration forms for all the stuff in my new motor home including the chassis.... Guess what (they did not) so when a recall came out I did not get the letter with the part enclosed. Instead I read of the Recall on the forums, contacted Alan (National customer service manager for Workhorse at the time) and got an E-mail.. You can not attach parts to an e-mail.. So I went to my very local (4 miles) Authorized service center... I'm heading out in 2 weeks,"I'd like to get the oil changed, Lube job and do the recall" The service consultant said "no can do we can't get the part that fast".. now it's a standard CHEVY part, and they are a CHEVY dealer, they can get the part in less than 5 minutes as they already have it in stock, but I did not go that route.. I said "Schedule the work, I'll get the part" went home and called Alan (Local call after all, don't even need to use the 800#) He told me he had some in his desk drawer and where do you live.. I told him, Heck, that's on my way home (it was) (In fact I used to work in the city he lives in, he drove past my office on the way home). So 6:30 that evening he handed me the part, and another copy of his business card,, The part is small so I attached to the card....
2 weeks later I handed the card and part to the service consultant.. nobody said anything odd.. The job was done, properly.
A few months later I had another warranty issue (Brake light switch)
They found only 8 of the parts nation wide, had one FED-Exed over night.. Yup they jumped on that one.
Wonder if my account was flagged?
Linear Mode
