Community Forums

Drifter · 09-01-2016, 07:29 AM

I had a problem with Coupler on this tow bar system that loosened up and made the vehicle wander and jerk making noise, so I called the company and they said that some of there units had bad parts and that they had revised and fixed the problems but would not replace the parts under there lifetime warranty. So buyer beware, the new style coupler cost over 400.00.

August West · 09-01-2016, 09:48 AM

That would make certain I never gave them another penny. That is totally unacceptable, IMHO

Mousemate1 · 09-01-2016, 10:21 AM

Can you please post a picture of the coupler.

FIRE UP · 09-01-2016, 10:21 AM

Quote:

Originally Posted by Drifter

I had a problem with Coupler on this tow bar system that loosened up and made the vehicle wander and jerk making noise, so I called the company and they said that some of there units had bad parts and that they had revised and fixed the problems but would not replace the parts under there lifetime warranty. So buyer beware, the new style coupler cost over 400.00.

Hmmmm, lets see, "We knew we had/have some bad components of OUR braking system out there. And, based on the fact that is a LINK between a toad and a coach which, may or may not, cause a serious safety problem if anything goes awry in that link. And, the company makes a gazillion dollars a year off it's products but, BUT, won't replace a few of these potentially ill fated components, that it KNOWS IT HAS SENT OUT! Hmmmmm.

Well, I'm not a business man but, that to me, sure seems like shody business practices. I mean, I doubt seriously that the company would fold if it had to replace a few of those bad couplers. This is one of those situations where, if you got one of those "watchdog TV reporters or, even the ones in Motorhome magazine to work on your side, you'd more than likely get the parts replaced as a "recall" or, TSB type thing or, just as a "cooperative gesture" maybe.
Scott

Drifter · 09-01-2016, 10:48 AM

I got caught in the middle of a trip and was forced to repair the unit. I'm not happy about it and feel that I was taken advantage of in a difficult moment.

F4Gary · 09-01-2016, 11:05 AM

Quote:

Originally Posted by Drifter

I had a problem with Coupler on this tow bar system that loosened up and made the vehicle wander and jerk making noise, so I called the company and they said that some of there units had bad parts and that they had revised and fixed the problems but would not replace the parts under there lifetime warranty. So buyer beware, the new style coupler cost over 400.00.

Are you the original owner? Which part is the coupler?

beenthere · 09-01-2016, 12:11 PM

i would call them and inform that motor-home magazine is wanting an article for issue..and that you are gonna send info to like the today show. ect..wonder if blackmail would work,,
i have to get a new tow bar as gonna start towing my avalanche and mines rated 5000#s and truck is 6. i looked at there bars and they were on my list..not anymore

MSHappyCampers · 09-01-2016, 01:33 PM

I'm shocked that NSA took that position on the problem!

Poohbear7278 · 09-01-2016, 02:22 PM

Me too. They have bent over backwards for me a couple of times, must be more to the story ?

Drifter · 09-01-2016, 02:34 PM

I bought the unit new, so I'm the original owner there no more to the story. Don't get wrong they were not mean to me they just wouldn't do anything other than sell me the new improved unit at 417.50. I think the readbrake works just fine, but there is no warranty. Just so you know!

ronjhall · 09-01-2016, 02:34 PM

Interesting report. Not sure what a coupler is on a Ready Brute or Ready Brake.
I stopped at NSA a couple years ago. They completely rebuilt my Ready Brute Elite for no charge. Even removed it from MH and toad. Then installed it back on MH for me. I have bought a couple of replacement parts from them over the years. While not cheap, they did have the parts and shipping was fast.

Drifter · 09-01-2016, 04:07 PM

The later version is a one piece with a center swivel, the older version is a two peace connected with large bolt, washers and Nylock nut that is pinned. The bolt, nut, washers and Nylon spacers were all fine but the Aluminum couplers were having metal fatigue. I was very lucky that my wife notice that the Jeep was swerving, she has a rear camera screen that I added so she could see the cars and truck coming from behind, My rear center screen tilts toward the driver. Again I'm not here to trying to say NSA is a bad company. There just is no warranty.