Go Back   iRV2 Forums > MOTORHOME FORUMS > Toads and Motorhome Related Towing
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-16-2012, 01:20 PM   #1
Senior Member
 
LAT-LON's Avatar
 
Winnebago Owners Club
Join Date: Apr 2010
Location: Milton, FL
Posts: 113
RoadMaster Customer Service

Anyone else had problems with RoadMaster Customer Service?? I sent my EvenBrake in for repair/upgrade over 3 weeks ago and all I can find out is that they acknowledge receiving the unit. Calling doesn't provide any information and emails are not answered. For a $ 299 for repair cost, you'd think that you could at least get a status report.

Before I sent it in, I asked how long it would be in the shop for repair and was told about 1 week. My unit is 6 years old and has a real low serial number. Personally I think that they are slow rolling its repair because they have to replace too much to bring it up to date. If I had known that it was going to take this long, I would have considered other options.
__________________

__________________
LAT-LON
2011 Itasca Suncruiser 32H, Blue OX TigerTrak, Steer Safe
2004 Jeep Wranger
LAT-LON is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 06-17-2012, 11:04 AM   #2
Senior Member
 
Ford Super Duty Owner
Join Date: Jan 2011
Location: Kitts Hill, OH
Posts: 1,863
They should give you a status report. Of course this is probibly thier busy time of the year.
I'd make contactfarther up the food chain there like the sales manager.
__________________

__________________
(RVM#26) THE U-RV 94 F-700/24 foot U-haul box home built RV
Mekanic is offline   Reply With Quote
Old 06-23-2012, 08:06 PM   #3
Senior Member
 
Join Date: Jul 2009
Posts: 538
I have always had great costomer service from Roadmater but I am usaly calling the tech dept.

John
__________________
John, Pat and the cat named BOO
1999 34 MONACO WINDSOR SL
HONDA FIT in tow
johnboy2 is offline   Reply With Quote
Old 07-31-2012, 02:56 PM   #4
Member
 
DRBARBER001's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Sep 2010
Posts: 66
Our even brake was iyr. Old we sent it in 8wks ago and no body well return our calls,, something is wrong with that !
__________________
DRBARBER001 is offline   Reply With Quote
Old 08-01-2012, 05:37 PM   #5
Member
 
DRBARBER001's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Sep 2010
Posts: 66
Update for lat-lon, we talked to rm again today & was told that the parts to repair still have not come in so they well send us a repaired unit asap
__________________
DRBARBER001 is offline   Reply With Quote
Old 08-02-2012, 08:11 AM   #6
Senior Member
 
LAT-LON's Avatar
 
Winnebago Owners Club
Join Date: Apr 2010
Location: Milton, FL
Posts: 113
Lightbulb

I did finally get a replacement unit after about 4 wks. Mine was so old (3 digit S/N) that they just gave me a rebuilt one. Prior to that, I did to talk to someone at RM, but she was not too helpful. Could acknowledge that the unit had been received there, but not its status. Guess word o the wise is that you shouldn't expect fast service. At least the replacement works well so far.
__________________

__________________
LAT-LON
2011 Itasca Suncruiser 32H, Blue OX TigerTrak, Steer Safe
2004 Jeep Wranger
LAT-LON is offline   Reply With Quote
Reply

Tags
service



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.