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Old 06-03-2013, 08:10 PM   #1
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Thanks Roadmaster!

I have a new to me tow bar that was very stiff sticky etc. After following advice from this forum I still couldn't get it freed up. I then ordered a rebuild kit which they sent out promptly. After installing the rebuild kit it was tighter than ever! I call tech support and they were happy to talk me through the likely remedy. Following their advice I was able to get the tow bar working perfectly! As it was a slightly older tow bar they didn't have to help me, but they did quickly and with enthusiasm.
Thanks for great service Roadmaster!
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Old 06-03-2013, 08:27 PM   #2
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*thumbs up* Yes, our brackets and tow bar are Roadmaster products and we will purchase their products in the future as their customer service has been good to us too. And, one of our home bases is close to their Vancouver WA headquarters.

-harry
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Old 06-13-2013, 04:42 PM   #3
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I just took my Roadmaster All Terrain Sterling tow bar into Roadmaster in Vancouver WA because it was difficult to get the arms to move without a BIG hammer. I left it overnight and they reconditioned it, cleaned it all up, new bushings, etc. It is like a NEW towbar now. I bought it used so think the previous owner might have tweaked the bar somehow.

I have a BIG thank you to them for their prompt service. Despite all their techs being in New York for the Rally. Someone ?? was able to fix it as I drove up there from Southern Oregon so they were extremely helpful.
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Old 06-19-2013, 12:22 AM   #4
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We live less than 15 miles from their HQ. I took my Sterling in and came back the next day. They had checked it over and rebuilt it at no charge.
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Old 06-19-2013, 05:44 AM   #5
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I actually was in Syracuse and spoke to Todd. He was very helpful and assisted in a choice of baseplate and braking system for my Jeep Liberty. The Roadmaster bunch seem very first rate. I also like the fact that not only is their stuff assembled in the USA, but everything is made in the USA!

Is there someplace in western NY that could look at a used tow bar and perform the rebuild mentioned here? I have a Stowmaster 5000 on my 2006 coach that I suspect is of the same vintage. It would be nice to have a factory tech take care of it for me.
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Old 06-19-2013, 08:46 PM   #6
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Sitting in my coach last year at the Good Sam rally in Phoeonix, I noticed someone taking the cover off my towbar on the toad. Turns out that Roadmaster has techs at the rallies that go around and inspect and lube all the Roadmaster towbars they find. No problems were found. If there had been problems, there was a mobile repair truck on site.
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Old 06-19-2013, 09:01 PM   #7
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Quote:
Originally Posted by n7bq View Post
Sitting in my coach last year at the Good Sam rally in Phoeonix, I noticed someone taking the cover off my towbar on the toad. Turns out that Roadmaster has techs at the rallies that go around and inspect and lube all the Roadmaster towbars they find. No problems were found. If there had been problems, there was a mobile repair truck on site.
We were at the Newmar gathering in Quartzsite in 2004 or 2005, they came around there but missed all of us in the handicapped area though. They also missed us at the GS Phoenix rally!!
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