Originally Posted by Capt Steve
Sorry dude but your post reeks of misinformation and is probably libelous due to the many inaccuracies (as in "out-and-out lies"). There is no "poster board" anywhere in a Nexus coach. I have a 2012 Phantom 23P and there is no, none, nada, whatsoever particle board or even plywood anywhere in the coach. All of the appliances are industry standard, usually at the upper end.
What sort of calibration are you seeking from your water heater? Mine works just fine on AC or LP. My 35,000 BTU furnace has 4 ducts including one in the bathroom. I have no slides or leveling jacks as they are totally unnecessary. Did these systems work when you did your PDI? If not why did you accept delivery? If they failed after delivery have you spoken with Claude or Dave (the owners), about your frustration with service issues?
Your assertion that "No reputable dealer or service center will deal with them because Nexus has an extremely poor reputation for blaming others for Nexus' shortcomings." is absurd (see also libelous).
Buying factory direct has its advantages, mostly financial, but it does require that the buyer be knowledgable and willing to make at least one and preferably two trips to Elkhart, one to see firsthand and the order the coach you seek and the second at delivery to insure that coach has been completed to your satisfaction. If you weren't willing or able to do so it is not surprising that your experience was probably less than ideal. It has been my experience that communication (absent a negative attitude), can get solve just about any issue.
How about some facts to support your assertions... what model and year did you purchase? Did you take delivery at the factory and what issues arose at the PDI? Who at Nexus has "lied" to you and about what? Care to name the "reputable dealers, service centers" that won't deal with Nexus? Do you really expect Nexus to send a tech rep from Elkhart to your location to deal with service issues?
I hope things work out for you, I really do. Consider that more (accurate), information might just generate some helpful suggestions from the folks here on the Forum. Good luck.
This. Sounds like a competitor trolling.
As for having a reputable service provider in one's area....where I live the dealerships screw over their own customers as is. So we came to accept that it's almost better to hire a handyman or do the fixes ourselves unless it's a structural issue.
After a full year in the new Nexus, ee accepted the fact that no MH is perfect...we are very pleased with the quality of our unit. Sure already there are a couple minor fixes up to this point. But we are very confident that we will not be trading it in 5 years because of quality.
I still grade Nexus's customer service low..but if the unit hardly needs fixing We can easily live with that. Having a unit in and out of the shop is the whole idea of buying quality.