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Old 07-01-2014, 11:10 AM   #1
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Unhappy Possible major defect 33SW

I'm submitting this for the opinions of all the experts here.

As I posted earlier, I picked up a new Thor 33SW yesterday.

When I opened the passenger door for the first time, I noticed that the top of the door rubs against the cab over. There is about an inch clearance between the driver's door & the cab over. This occurs whether the rig is ready to drive or with levelers down & slide out.

Seems to me that the coach was improperly mounted to the chassis.

Do you gurus think this is something that can be fixed with no chance of further trouble or should I be jumping up & down, demanding a new motor home?
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Old 07-01-2014, 12:25 PM   #2
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I'd definitely bring it to the attention of the dealer and manufacturer. It might be able to be shimmed to prevent rubbing, don't allow them to 'bend' the door downwards. If there's an inch on driver's side and no clearance on passenger's side, it sounds like the 'house' isn't on the chassis straight and level.
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Old 07-01-2014, 01:53 PM   #3
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If the house is not mounted correctly on the chassis, that could result in a bunch of trouble down the road. Also, if that is the case, I doubt the dealer can truly fix it. I would tell them it is unacceptable and that you want a different coach.
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Old 07-01-2014, 02:04 PM   #4
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I would also ask for an explanation of the cause and proposed fix, and if the fix is to rig it in some way, I'd demand a replacement.
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Old 07-01-2014, 04:18 PM   #5
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I wouldn't waste time talking to the dealer who's just going to contact the manufacturer anyways.

Call the CS line right away and tell them something like 'There is a major structural issue with the coach and you're afraid to drive it, even as far as the dealer.'

Then ask them how such a major defect got past everybody including the QC people?
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Old 07-01-2014, 04:22 PM   #6
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I've advised the dealer & sent pictures as requested. Called Thor customer service, left message (of course). No call backs yet.
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Old 07-02-2014, 10:30 AM   #7
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Hat,

Don't just sit back and wait for phone calls. You have to be very pro-active in dealing with issues like this and probably will end up having to hound them to get to a resolution.

This is why it is extremely important to thoroughly examine a new coach and be satisfied with everything before you sign the papers. An issue this serious should have been picked up in PDI or at delivery.

Also, start documenting everything. In many states to get replacement thru Lemon Law, you need 3 times in the shop for the same thing, or 30 days out of service. Keep the work orders and make sure they have the correct dates in and out, and the correct description of what it was in for. Don't leave the shop without the correct paperwork - trying to fix it after the fact is nearly impossible.

Good luck and let us know how it's working out.
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Old 07-02-2014, 10:53 AM   #8
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Before taking it in, I'd measure and photograph everything you can. From straight in front can you see a difference in roof lines in cab and house? Side to side differences? Underneath, look and photograph where house body meets frame. Later you can look for shims or blocks to alter alignment. The more you can document now, the more you can understand later when it's 'fixed.'
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Old 07-02-2014, 07:55 PM   #9
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Our 33sw chassis was not mounted correctly. It had to go back to the factory for 6 weeks. It made a horrendous noise when we turned etc. now it much better. Kind of sad they cant build them correctly the first time.
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Old 07-07-2014, 04:26 AM   #10
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Here's a hijack in a post speaking about how to reach someone at thor.
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Old 07-07-2014, 08:08 PM   #11
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and the surprises just keep coming

Thanks for the contact info, Jay & Andrea! Wish I'd caught that yesterday.

1st shakedown cruise ended with my 2 buddies & I broken down on the side of I75 near Gaylord, MI. My bride didn't want to take the trip with me so I recruited a couple of suckers (er, buddies) to go along.

We had previously been happily cruising along when a dash warning saying something like "low engine power" came on. Sure enough. Switched tanks. Nada. Got to the shoulder. No re-start.

A wonderful lady deputy sheriff stopped by because of the report of 3 guys sitting in lawn chairs on the side of I75 smoking "something". Cigars. She waited with us, protecting our rear, for the tow truck.

Got towed to a Ford dealer in Gaylord (with a police escort, no less). These puppies are NOT easy to tow. Hook up took 1 1/2 hours. Free camping in the dealer's parking lot! The deputy followed us to the dealer carrying my 2 buddies & the dog.

1st thing in the AM, the dealer's top diesel mechanic, Jeremy, got right on it. Fortunately, this dealership does a lot of commercial truck work. Good place to break down.

He checked everything out. Re-programmed the computer. Found a lot of air in the fuel lines. Noted that neither fuel filler was even connected to the coach body.

I hadn't been able to find the DEF filler before leaving home. Had left messages for General RV & Thor on that before we left. No answer. It wasn't in the compartment forward of the genny where it's supposed to be. The mechanic found the DEF tank with to open holes where the vent and fill are supposed to be.

Jeremy got us running. Said Ford would surely bounce a warranty claim on this issue so I ponied up $368 and off we went. Traveled about 200 miles south (home - no fools, us guys) when the light came on again almost in front of one of my buddies' driveway where my great new MH now sits.

I have a list of problems as long as my arm which will be the subject of a friendly discussion with the folks at General RV on Wednesday. I expect they'll be happy to have someone tow the beast the 125 miles from Port Austin to Mt. Clemens tomorrow.

My lovely wife will be attending the meeting. She may scare them a little. She sure scares me at times. She's a lawyer. Should be fun.

I'm assuming our rig came out of Thor's factory on the day after their Christmas party.

We'll keep y'all posted.
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Old 07-07-2014, 08:15 PM   #12
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Wow....just wow.
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Old 07-07-2014, 08:16 PM   #13
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Sounds so familiar, but if it wasnt for General RV in Ohio we wouldnt be fixed. Maybe we should go on a roadtrip to Thor for show and tell.


2014 Thor 33sw Fourwinds, built twice.
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Old 07-07-2014, 08:23 PM   #14
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Sounds good to me!
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