Community Forums

TheSojourner · 10-09-2007, 04:08 PM

I'm not really looking for a solution to any problem in particular, but rather for a place to vent my frustrations. When my wife and I decided to purchase a C Class Jayco Seneca we made our decision based on the good press Jayco has on forums just like this one.

We got what we thought was a good deal (110,000.00 before taxes) which turned out to be more of a nightmare. We purchased new, with a warranty. When you buy an RV (or anything for that matter) this way you expect to have few, if any, problems. And those you have, you expect to have addressed quickly and professionally. We have had our Seneca since April and it has been at the dealership for a little over three months waiting for repairs. These are simple, if numerous, problems; a broken cabinet, a defective DVD player to name a couple. We have spoken to Jayco head office but that has not helped speed things up in any way.

We are wondering now why we even bother to have the warranty cover the repairs when paying out of our own pocket would save time and headaches.

There, that feels better. If anyone has any advice for me I'm all ears.

"007" · 10-09-2007, 04:44 PM

Welcome TheSojourner to irv2.

Sorry about your problems you are not the first to have something go wrong without use of MH.
You say you have a warranty did it come with coach or an additional extended one.
Does Jayco have a good dealer network that you can bring to another dealer. You live in Ind.should have Mobile RV Repair man around that maybe could help also.
I never leave my coach at a dealer, make a appointment have they look at it, needs parts they order and call when in. Have use of MH while waiting for parts and they call when in.
Doesn't happen to often faster to fix myself.
Last time left MH at dealer was broken into, they didn't care insurance will take care of it they say.
You are new to the forum after the fact of owning a new coach its differcult to help you out why does the dealer need your coach your paying for and insured to drive, sitting on his lot? If its "safe" to drive would have in my driveway.
I know this doesn't help much but we can help if we knew what all the problems are from what you listed they are just parts and you should be able to still enjoy your coach.

ladyrvr66 · 10-09-2007, 04:47 PM

Join the crowd!! You are wined and dined until you sign purchase agreement, then you are forgotten. I have a 2005 Vacationer that factory sent me a complete rear camera setup last August 2006 & am still trying to find service center to install. This is just one of many warranty problems that has taken forever to get repaired. The closer you buy to your home base seems to work better for service, then going to larger out of area dealerships. Good Luck

"007" · 10-09-2007, 04:54 PM

ladyrvr66 there are some good Mobile RV Techs out there most CG's know of them or in the yellow pages. You have the parts just need the install.

RV Wizard · 10-10-2007, 12:24 AM

TheSojourner, welcome to iRV2.com. We are glad to have you join us. Sorry to hear of the problems you have had with your coach and gettting it repaired. Some good return question have been asked. With those answers you may be able to get even better advise. Let us know a few more details and we'll try to offer some ideas to get you the help you need. Good luck and take care.

RustyJC · 10-10-2007, 06:31 AM

We always had excellent warranty support from Jayco. When we failed a Norcold fridge cooling unit on a 3 month old Designer XL 3610RLTS, the selling dealer said he couldn't even schedule it in for inspection for 6 weeks. I called Jayco and within 2 hours they called back with the name of a local non-Jayco dealer who they found to service the unit immediately. Jayco said that they had even worked out the payment details with the non-Jayco dealer so that we wouldn't have to pay a cent.

On the minor items (a Marshall propane regulator, a series of Todd Engineering power converters, etc.), I replaced them myself. I just took the defective item into the dealer's parts department, picked up a replacement, signed a Jayco warranty form and that was it.

JM2CW, but it sounds like your main problem may be with the selling dealer....

Rusty

Paulin · 10-10-2007, 07:59 AM

Quote:

I just took the defective item into the dealer's parts department, picked up a replacement, signed a Jayco warranty form and that was it.

Is this a standard Jayco procedure? I'd love to be able to do this at my local dealers from time to time.

RustyJC · 10-10-2007, 08:11 AM

I'd suggest talking to the parts manager. The dealer gets credit for a parts sale and Jayco saves what they would have paid the dealer for labor. I've done basically the same thing with my Mobile Suites - replaced a leaking kitchen faucet with a Moen I purchased at Home Depot, faxed the receipt to DoubleTree and had a check in less than a week.

Rusty

ladyrvr66 · 10-10-2007, 08:58 AM

I called Monaco svc dept, got voice mail, asked if I could have camera system installed by anyone other than authorized Monaco svc dept, never received reply. Afraid if new unit doesn't work, then I would be responsible.
Donna

Skip- Kerrville, TX · 10-13-2007, 04:15 PM

Thesojourner, welcome to iRV2. I'm sorry to hear about the problems you have had with your Jayco. I have found that some dealers provide better warranty support than others. I've had pretty good support from mine but unfotrunately I did have to ride them some and that should not be necessary.

We are fortunate with Jayco to have a two year bumper to bumper warranty as most RV Mfgr's only offer one year. My only complaint with Jayco is that the Mfgr pretty much refuses to talk with an owner and force all communicationto go though a dealer. I had Newmars previous to this coach and Newmar did spoil me some for sure.

I hope you get things squared away soon so that you can begin to enjoy your Senaca- it's a beautiful rig!

RustyJC · 10-14-2007, 06:49 AM

Gosh, I really wish I could remember the lady's name I always dealt with in Jayco's customer service department. She was famous within the Jayco community for her friendliness, helpfulness and responsiveness - sorta like Kent in the DoubleTree home office. Not having owned a Jayco since August 2004, I don't know if she's still there or not.

On Edit: I found it - Gail Monroe.

Rusty

amy5708 · 01-20-2008, 10:35 AM

Sorry to hear about your problems. Now that we are on our third camper, I can assure you that no new camper (except for the really high-end ones) come without needing some fixes. Cabinets, plumbing leaks, inefficient and broken air conditioners, have all been a few of our problems.

This is why I really liked our last purchase experience with Lazy Days. We lived in our new motor home on the premises, gave them a list of what needed fixed and they did it during the day while we had fun, then they let us sleep there at night hooked up (one night in their service garage).

It was great getting all the bugs taken care of at once.

rjf7g · 01-20-2008, 11:59 AM

I am sorry to hear about your problems. I think the more campers we buy, the more critical we become of the big quality and workmanship issues and the more resilient we become to the little things that go wrong.

I do have to say that a great dealer is worth his/her price in gold!

bjeff77 · 08-31-2018, 09:16 AM

We purchased a new 2018 Seneca 37HJ a few weeks ago, after an absolutely disastrous experience with a new 2017 (manufacturer unnamed) rig that accrued more miles going to various places for warranty repairs than it did going on trips. And, once the warranty was up... well, you can guess the rest. This problem seems to pervasive in the RV industry. Demand is at an all time high. Most of the independent manufacturers have been gobbled up by the 'big guys': Fleetwood, Thor, etc and investment bankers now seem to own the RV industry. It's distressing when you see the lack of quality control. RV makers with once-proud reputations are now just money mills, in my opinion. I'm hoping our Jayco proves to be a better experience (although it's in the shop already with a fridge problem

)
I've decided to take the same approach many others have, and simply fix things myself, rather than subject myself to the ordeal of waiting 6 weeks for an appointment, during which the problem may or may not be fixed anyway.