Originally Posted by marc515
We purchased a new 2014 Navion three weeks ago, and I just discovered a crack on the edge/crown of the roof on above the awning
The picture of the flat part of the roof shows what apparently is previous work done to that area, and I can even notice a difference in the white paint
The damage was there when we purchased it, and I don't know how I missed it, and I'm very annoyed that we were sold a new RV with undisclosed damage.
The main concern is since I have no idea as to how long it's been cracked, I have idea how much hidden water damage there is to roof and wall.
I'm hoping you guys can provide me with some good insight on this issue, and how I go about getting proper resolution.
Looks like a very serious fault to me. I'm on the way to Iowa soon with my Navion IQ for basic service checks. If you are able, I'd want to have that seen by Winnebago ASAP. At least send them photographs.
Here is Winnebago's contact information from their website:
Questions and Inquiries from Motorized Vehicle Owners
If you own one of our MOTORHOME PRODUCTS and have a question about it, we encourage you to contact our Service Administration
area by phone or email.
(We may call you to address your questions. If you require an immediate response, please contact our Service Administration Department at 1-800-537-1885. Thank you.)
For inquiries related to your current vehicle, service, or dealer inquiries, please have the following information ready when making your call:
• Complete 12 digit serial number
• Date of purchase
• Selling dealers name