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Old 04-20-2010, 06:04 PM   #1
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Totally amazed!!!!

As I posted earlier, I just recently purchased a 1993 Rexhall Aero Class C on a Ford E350 chassis. It is low mileage but I wanted to put new brakes on the front. I purchased new pads and calipers from the local chain auto parts store. Everything went together great. When it came time to bleed the brakes I was not able to get the air out. The pedal went to the floor. After spending a full week on a three hour job, I gave up and took it to the local brake shop. I told him to look it over and treat it as if it was his and do whatever was necessary. I left it at 8:00 am and I went fishing. He called me at 3:00 to tell me that the auto supply had sold me two right hand calipers and that one had to be replaced. I said to do whatever was necessary. At 5:00 I went in to pick it up, fully expecting a healthy sized bill. He explained that he made arrangements for me to get $98.00 credit from the auto supply for the wrong caliper. When he gave me the bill, I almost fell over. 1 new caliper, turning both front disks, inspect and repack both wheel bearings, replace one brake hose, inspect and adjust back brakes and tag axle brakes and bleed brakes...... $258.00.... I fully expected to pay in excess of $500.00. When I asked him why it was not more, he said he was happy and that was just the way he ran his business. I am totally amazed!!!!

If anyone happens to be near the Treasure Coast (Sebastian) of Florida and need any work done, stop and see Tom at Brake City and Auto Care in Sebastian Florida. You will not be disappointed. It is so rare to find someone in business that can be trusted to be honest, fair and reasonable. I cannot say enough about the guy. I was so happy, I handed him the keys to my truck and said "do what it needs".

I feel good tonight and I actually caught a few fish today too.

Bob
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Old 04-20-2010, 06:23 PM   #2
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Great story and I agree, it's hard to find good service these days.
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Old 04-20-2010, 06:43 PM   #3
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Bob, It's just a shame that is not more wide spread over a lot of other businesses. Nice to have faith in a repair shop and know you won't be raked over the coals. Welcome to the forum.
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Old 04-20-2010, 08:04 PM   #4
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I feel this way about my RV dealer - Grandview Trailer Sales
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Old 04-27-2010, 10:03 PM   #5
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Originally Posted by bobwalter View Post
When he gave me the bill, I almost fell over. 1 new caliper, turning both front disks, inspect and repack both wheel bearings, replace one brake hose, inspect and adjust back brakes and tag axle brakes and bleed brakes...... $258.00.... I fully expected to pay in excess of $500.00. When I asked him why it was not more, he said he was happy and that was just the way he ran his business. I am totally amazed!!!!

see Tom at Brake City and Auto Care in Sebastian Florida. You will not be disappointed. It is so rare to find someone in business that can be trusted to be honest, fair and reasonable. I cannot say enough about the guy. I was so happy, I handed him the keys to my truck and said "do what it needs".

I feel good tonight and I actually caught a few fish today too.

Bob
It's rare now days to find someone you can trust to fix something right, much less do it at a reasonable price...... to Tom... I found a similar Mechanic here in Cleveland, Ron, at Rons Auto on Broadview Rd. I gave him the same instructions, left the keys and said, fix what needs to be fixed.... he's done a good job.... from replacing the cracked head and timing chain/belt (as long as he was in there) on my daughter's car, water pump on my wife's van, wheel bearing, calipers and rotors on my work van.

and you giving Tom the best advertising there is word of mouth..... to you too. we need more referals like that, and the opposite for companies that do shoty work or gouge us with high prices.... blackball them and put let them price them selves out of business... Companies and Corporations have forgotten that the customers keep them in business, not their policies.... the phrase "the customers always right" was popular for a reason....
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