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-   -   Norcold has increased their recall (http://www.irv2.com/forums/f54/norcold-has-increased-their-recall-78210.html)

ABus 10-27-2010 08:55 PM

Norcold has increased their recall
 
Norcold has increased their recalls. From the Norcold web site:
Models 1200, 1201, 1210 and 1211
1200, 1201, 1210 and 1211, 4 door refrigerators with cooling unit serial numbers ranging from 700000 to 13085759.
These refrigerators were installed as original equipment in vehicle model years 1997 to 2010. Other recalled refrigerators may have been purchased as replacement during the same period.
If you suspect you own one of these recalled refrigerators:
Immediately, turn the refrigerator off at its inside controls AND unplug it from its 110 volt source through the service vent door.
Disconnect from shore power.
Call 1-800-767-9101 for assistance to verify if your refrigerator is on recall and/or report and get information as to where you can take the vehicle to get your Norcold refrigerator professionally repaired.
These refrigerators will be repaired at no cost to you.
Norcold, Inc. cannot accept responsibility if you do not immediately arrange to take your refrigerator into a Dealer/Service Center for repair. Moreover, you could be personally liable to third parties for property damage or bodily injuries resulting from your failure to have your refrigerator immediately repaired.

wagonmaster2 10-27-2010 09:37 PM

Is Norcold sending out any kind of notification to the coach owners of these recalled units? Or as with most of their other CS, are they just leaving it up to the customer?

Wagonmaster2

ninos 10-27-2010 10:17 PM

Hey thanks for the heads up

paz 10-28-2010 11:41 AM

ABus, thanks for the advance notice. This expansion of the recall adds refrigerators manufactured from 2004 to the present and will include a lot of RVs. I was able to contact Norcold this morning and get the name of an authorized repair shop near where we are staying. Our fridge needs to have the high temperature limiter replaced, and our new part is already on order.

NLOVNIT 10-28-2010 02:04 PM

Just in case anyone wants to read the website info, it's on www.norcoldrecall.com

Lori-

JeeperJohn 10-28-2010 04:58 PM

Thanks for posting, however, our Norcold 1210 has been turned off by the repair technician awaiting receipt and installation of the recalled part so that he can then turn it back on to diagnose why it stopped cooling properly!

We replaced our 1200 with the 1210 back in December when the 1200 stopped cooling. Sure wish we had gone with the residential type refrigerator instead of spending the "big bucks" for another piece of junk! :(

chiefdave 10-28-2010 05:55 PM

ABus, Thanks for the update. My coach is now part of the extended recall notice. I appreciate the heads up.

AFChap 10-28-2010 06:12 PM

And it appears that refrigerators that have be repaired under recall, are again recalled. ...and if a new cooling unit has been installed with the previous recall kit installed it appears it is again covered in the "new" recall. ...and their website won't even accept my new cu s/n ...thinks it is one digit too long...

Brigadoon 10-28-2010 07:08 PM

Just what is the part about disconnecting from shore power about? If the frig is turned off and unplugged why would you need to disconnect from shore power.

wagonmaster2 10-28-2010 09:31 PM

Quote:

Originally Posted by paz (Post 726034)
ABus, thanks for the advance notice. This expansion of the recall adds refrigerators manufactured from 2004 to the present and will include a lot of RVs. I was able to contact Norcold this morning and get the name of an authorized repair shop near where we are staying. Our fridge needs to have the high temperature limiter replaced, and our new part is already on order.

Do all the Norcold 1200 series units require the same repair done to it, or are there several/many different items that have to be taken care of? Some report getting the cooling unit replaced but yours only needs the high temperature limiter? Haven't checked my serial number yet but assume since it's a 2004 it'll probably be in there someplace.

Wagonmaster2

UFO Pilot 10-28-2010 09:47 PM

I called today and they told me my 2008 needs a "high temperature sensor". Now the hard part is finding someone near my home that is still in business and will do the recall.:banghead:

BigSkyBob 10-28-2010 10:26 PM

Does anyone know if Norcold will authorize a certified mobile tech to install the high temp limit switch called for in the recall of later S/N units,or will it have to done at an authorized service center?

paz 10-29-2010 08:16 AM

Quote:

Originally Posted by wagonmaster2 (Post 726405)
Do all the Norcold 1200 series units require the same repair done to it, or are there several/many different items that have to be taken care of? Some report getting the cooling unit replaced but yours only needs the high temperature limiter? Haven't checked my serial number yet but assume since it's a 2004 it'll probably be in there someplace.

Wagonmaster2

The Norcold web site lists all serial numbers for the 1200-series models between 700000 and 13085759 for the latest recall. They say these were produced from 1997 to 2010.

From what I'm reading here and on other forums and from what the dealer told me, the original recall was for units manufactured from 1997 to 2003 or 2004. I think these units needed to have the whole cooling unit replaced. The expanded recall includes the older models and adds newer models from 2004 up to the present. Now ALL models need a new high temperature limiter plus modifications to the insulation surrounding the heater. I'm not 100% sure about that, but it's the impression I'm getting.

paz 10-29-2010 08:22 AM

Quote:

Originally Posted by BigSkyBob (Post 726446)
Does anyone know if Norcold will authorize a certified mobile tech to install the high temp limit switch called for in the recall of later S/N units,or will it have to done at an authorized service center?


The dealer I contacted told me Norcold would pay all costs for the repair of the refrigerator itself, but not for a mobile service call. The dealer can send out a mobile tech to do the repair at our site, but the cost of the service call ($75) would by our expense. There will be no charge if I take our rig to his shop.


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