Poor Parts Customer Service at *amping *orld
Posted 04-12-2012 at 10:31 PM by dieselbeaver
Tags *amping *orld, customer service, issues, parts
Today has got to be one of my most frustrating yet when dealing with a parts department. Here is the back story....
Talked to an aquaintence at the local *amping *orld in the service dept. I was looking at towing equipment to pull my 08 Wrangler behind my MH. This was almost 3wks ago... Ended up having him order the parts for me as he was able to save some $$ for me. It was a cash deal and all parties were happy - I even had a reciept.
Got the parts in one week: Towbar, tow vehicle brake system, accessory kit, and bumper brackets for the towbar. Sweet, I got busy getting the Jeep ready for a planned trip with my daughter to Cali in 2 weeks. The Towbar was ok, the brake cylinder was an easy install even with the hose routing, but wait. These brackets don't fit this bumper.
So I made a call back to my buddy and he said no biggy, just going to order the right ones. It will take a week.... Ok, that still gives me plenty of time to prep and test out everything.
Fast forward to today..it was late afternoon so for shipping sakes it doesn't count as there are now 3 days till I leave not counting the weekend. I called *amping *orld as no one had tried to contact me yet. I asked for my buddy and got, "he is no longer employed here." WTF? So I called back and asked if the kit he had ordered for me was in....What kit? I was asked. I gave my name and what info I had and waited for a call back. I even called and talked to another guy I new there and still no idea. So I waited.....
I got a call about 1 hr later. Sir, I think was found your part info. Great! Sir, I'm sorry but *amping *orld's inventory was off at the distribution center and you don't have any parts in. Excuse me! No parts? Yes, the inventory was off sir. Ma'am, so I can expect them to come in tomorrow? No Sir, we get orders in on Thursdays. Um, I leave on Wednsday at O'dark 30. Well then you can get them when you get back, we'll hold them for you. What part of I leave Wednsday is confusing you? The parts are the bumper mount brackets for the Jeep I plan on towing ON VACATION..... I'm sorry sir, the soonest the part will be in is next Thursday - if our warehouse gets them in from Roadmaster. A moment of silence on my part ensues as I try and not speak my mind to this employee of *amping *world.
Again I enquire about getting them in sooner to save my vacation. Can you call Roadmaster in Vancouver (25 mile away mind you) and see if they have them in stock? Ok, I'll call you back then....Thanks, I'll sit here and stew over it.
Hello.. Sir, yes them have 47 kits in their warehouse...Great, we have a parts driver and he can swing by there on his way North. Sir, you can't pick up there - only ship out. Ok, so I'm exchanging the wrong kit for the right kit and How much to ship next day? Sir, the part is a different price..Ok, $5 or $10 different? No Sir, you have to pay full price to get them sooner. OK, how bad is that.... over $500. You have got to be kidding me!! No Sir, full retail - and I will have to try and get a PO number pushed thru tonite in order them in the AM. If not it will most likely be Monday or Tuesday before they get here.... FINE, I DON'T CARE......Just get them in ASAP.
Now, I'm relating this to save you from this drama. This all revolves around a little dealership that *amping *orld bought in little Hillsboro OR. I understand mistakes happen, I'm not immune. But when I make a mistake, I feel it is in my best interest to try and mitigate the fall out. The same goes for the company I work for. Lots of times I have seen a parts order go out missing an item that was our fault. What do we do you ask.... Next Day Air the part to the customer if that is what they want. Period.
Make the customer happy and they do several things...Come back and tell their friends. Or, do the opposite and reap the fruits for the lack of caring....
I have one more bit of business with the dealership about the lovely Norcold recall in the Morning... I am making the trip with the full intentions of having a sit down with all parties involved...Again, its a parts issue and not service. I am looking to get some form of satisfaction before I walk out the door. I'll let you know how it goes
Talked to an aquaintence at the local *amping *orld in the service dept. I was looking at towing equipment to pull my 08 Wrangler behind my MH. This was almost 3wks ago... Ended up having him order the parts for me as he was able to save some $$ for me. It was a cash deal and all parties were happy - I even had a reciept.
Got the parts in one week: Towbar, tow vehicle brake system, accessory kit, and bumper brackets for the towbar. Sweet, I got busy getting the Jeep ready for a planned trip with my daughter to Cali in 2 weeks. The Towbar was ok, the brake cylinder was an easy install even with the hose routing, but wait. These brackets don't fit this bumper.
So I made a call back to my buddy and he said no biggy, just going to order the right ones. It will take a week.... Ok, that still gives me plenty of time to prep and test out everything.
Fast forward to today..it was late afternoon so for shipping sakes it doesn't count as there are now 3 days till I leave not counting the weekend. I called *amping *orld as no one had tried to contact me yet. I asked for my buddy and got, "he is no longer employed here." WTF? So I called back and asked if the kit he had ordered for me was in....What kit? I was asked. I gave my name and what info I had and waited for a call back. I even called and talked to another guy I new there and still no idea. So I waited.....
I got a call about 1 hr later. Sir, I think was found your part info. Great! Sir, I'm sorry but *amping *orld's inventory was off at the distribution center and you don't have any parts in. Excuse me! No parts? Yes, the inventory was off sir. Ma'am, so I can expect them to come in tomorrow? No Sir, we get orders in on Thursdays. Um, I leave on Wednsday at O'dark 30. Well then you can get them when you get back, we'll hold them for you. What part of I leave Wednsday is confusing you? The parts are the bumper mount brackets for the Jeep I plan on towing ON VACATION..... I'm sorry sir, the soonest the part will be in is next Thursday - if our warehouse gets them in from Roadmaster. A moment of silence on my part ensues as I try and not speak my mind to this employee of *amping *world.
Again I enquire about getting them in sooner to save my vacation. Can you call Roadmaster in Vancouver (25 mile away mind you) and see if they have them in stock? Ok, I'll call you back then....Thanks, I'll sit here and stew over it.
Hello.. Sir, yes them have 47 kits in their warehouse...Great, we have a parts driver and he can swing by there on his way North. Sir, you can't pick up there - only ship out. Ok, so I'm exchanging the wrong kit for the right kit and How much to ship next day? Sir, the part is a different price..Ok, $5 or $10 different? No Sir, you have to pay full price to get them sooner. OK, how bad is that.... over $500. You have got to be kidding me!! No Sir, full retail - and I will have to try and get a PO number pushed thru tonite in order them in the AM. If not it will most likely be Monday or Tuesday before they get here.... FINE, I DON'T CARE......Just get them in ASAP.
Now, I'm relating this to save you from this drama. This all revolves around a little dealership that *amping *orld bought in little Hillsboro OR. I understand mistakes happen, I'm not immune. But when I make a mistake, I feel it is in my best interest to try and mitigate the fall out. The same goes for the company I work for. Lots of times I have seen a parts order go out missing an item that was our fault. What do we do you ask.... Next Day Air the part to the customer if that is what they want. Period.
Make the customer happy and they do several things...Come back and tell their friends. Or, do the opposite and reap the fruits for the lack of caring....
I have one more bit of business with the dealership about the lovely Norcold recall in the Morning... I am making the trip with the full intentions of having a sit down with all parties involved...Again, its a parts issue and not service. I am looking to get some form of satisfaction before I walk out the door. I'll let you know how it goes
Total Comments 2
Comments
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Well good luck, and may God bless!
Trooperx 233Posted 03-04-2014 at 11:26 AM by trooperx233 
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Don't even get me started on *amping *orld. It started the day the salesperson called and wanted to know where I was for the walk through. I said I was on the way but was not aware I needed to be there at a certain time. He indicated he had it set for 8:00 am and had text that to me. I and my navigator looked and no text. When I arrived, I asked to see the text he sent me. He didn't have time. He had to leave and tend to his sick wife. They hurried run through the walk through and at conclusion, have a list of things they need to fix at a later point. May I mention, they unit had been there and you would think all the needed repairs would have been made. I go to the local campground to spend the night and make my own list of other things that need to me done. I am informed they are chasis items and they do not do chasis work (simple USB port just like in the coach area). Keep in mind I am driving 100 miles one way to bring it back. Two more trips and we think we have worked out the kinks so we order the tow bar parts, etc. to be installed for $3,500.00. Was told I was scheduled for a Monday morning. I call to verify a few days ahead of time and my contact is off that day and I am not on a schedule and the parts are not in. The new guy got me on the schedule and the parts made it. Now I am hooked up and headed home pulling my jeep. People are waving for me to pull over and I do. The tires were towed in on my jeep and being pulled down the highway smoking and burning up. Unhook, go back to CW. They reattach and all is fine. I never heard what the issue was. While there, I mentioned a problem with the ref on gas. Was told I had to make another appt. at their other service center. Another 100 miles each way. I have put more miles going back and forth to the dealership than I have traveling. I chose the big dealership rather than a small one in town thinking I would get better service on the road. Guess what?????
Posted 07-20-2016 at 04:34 PM by JoeyAllen
