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10-28-2018, 05:40 PM
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#1
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Junior Member
Join Date: May 2018
Location: On the Road
Posts: 16
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Getting Service at the Winnebago Factory?
We will be going full-time next spring and travel the US. We hope to visit the Winnebago factory in Iowa during our travels.
We have a 2016 Vista 31BE which we bought used a few months ago. We're interested in having a few items upgraded which are standard on new models but were not when our Vista was built (e.g., side cameras, audio system with bluetooth).
We were wondering about the merits of getting this work done at the factory vs. having it done by a private RV service center. Would appreciate any shared experiences or advice.
Thanks.
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10-28-2018, 06:24 PM
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#2
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Senior Member
Join Date: Aug 2017
Posts: 117
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I had some work done at the Winnebago factory during the winter. Work included warranty, repairs and upgrades. I was very happy with the service and work. We left our motorhome there for two weeks. On drop off and pickup, we stayed in their campground at the service entrance. Happy to answer any questions.
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10-28-2018, 08:17 PM
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#3
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Senior Member
Freightliner Owners Club
Join Date: Mar 2002
Location: Western WA
Posts: 1,294
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I’ve had work done at the factory twice. They do excellent work, no complaints at all. It is well worth the effort to schedule and have work done there.
__________________
Sold the Motorhome, joined the fully retired gang. '07 Winnebago Journey 34H, ISB-02, MH2500
Toad - '08 Ford Taurus X, Blue Ox, Aventa
US Gear UBS
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10-28-2018, 08:35 PM
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#4
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Senior Member
Join Date: Nov 2008
Location: Seattle
Posts: 789
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If possible Winnebago will give your RV back each night so you have a place to stay. You will need an appointment unless you are going during the July GNR. During the GNR there is a first come number system with a limited number of repair items.
__________________
JD & Kathy and our Bichon Frise "Little Buddy Too"
2016 Winnebago Sightseer33C built on a 2016 F-53 Chassis
2009 Saturn Vue
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10-29-2018, 07:23 AM
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#5
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Sep 2012
Location: CO
Posts: 930
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You can drop in anytime, but they fit you in as they can (not just during GNR). It may take two or three days before they get you in. As noted, they try to get your RV back to you each night. You can stay there free (electric only) if there is a site. Best is to schedule your repairs and enhancements. Just call them and set up an appointment. Figure it will be two to three months in the future.
Good luck!
__________________
Colorado '15 Winnebago Forza 34T w/MKZ hybrid toad '20 Jeep Cherokee Trailhawk toad
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10-29-2018, 08:23 AM
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#6
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Senior Member
Join Date: Nov 2005
Posts: 3,965
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Quote:
Originally Posted by Gormleys
You can drop in anytime, but they fit you in as they can (not just during GNR). It may take two or three days before they get you in. As noted, they try to get your RV back to you each night. You can stay there free (electric only) if there is a site. Best is to schedule your repairs and enhancements. Just call them and set up an appointment. Figure it will be two to three months in the future.
Good luck!
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Or you can call customer service and make an appointment. With the appointment you are assured they will be ready for you and will start working on your motorhome the day of the appointment.
Without an appointment there is no assurance you will get in at any particular time. If it just so happens there are 10 people in front of you with problems that could take a long time to resolve it could be an extended before you get taken care of. Those without an appointment are taken on a first come first served basis as time between scheduled appointments allows.
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Hikerdogs
2013 Adventurer 32H
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10-29-2018, 08:37 AM
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#7
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Community Moderator
Winnebago Owners Club Freightliner Owners Club
Join Date: Dec 2003
Location: Weyauwega, WI US
Posts: 8,660
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I have been back to the factory several times for service. I highly recommend getting an appointment. We have always been very satisfied with our service at the factory.
Don
__________________
Don & Bev Morgan Weyauwega WI, 05 Itasca Horizon 40KD, 400 HP Cummins, Adopted by a great couple, Toad 07 Saturn Vue AWD, Air Force One, TST 510 TPMS, Mayor of Weyauwega 2007 - 2013, Waupaca Co Board Supervisor 2010 - 2014
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10-29-2018, 01:48 PM
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#8
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Mar 2008
Location: Southern Ontario
Posts: 1,381
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If you are having the coach serviced, they are excellent and will do it properly. If you are interested in having things upgraded, my suggestion is that you call them now and get an idea of what the cost will be for the cameras and the audio system upgrade. It will greatly help you to decide whether you have the work done at the factory or privately elsewhere. If you do decide to go to the factory, make an appointment as soon as possible as the spots fill up very quickly.
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Bob
09 Journey 39Z
Southern Ontario
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10-29-2018, 06:23 PM
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#9
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Senior Member
Join Date: Nov 2004
Location: On the Road Westward
Posts: 1,785
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We had our shower door replaced with the one they upgraded on 2013 model. No issues except $$$. Our friend did the same upgrade later thru reputable RV shop. Several issues requiring repeat trips to shop.
I vote for having it done at the factory.
__________________
Dan & Sharon (Zena-Our Yorkie Puppy)(Kasey-Our Yorkie Puppy RIP 9Jan05-26Jul17) On the Road (2012 Journey 36M, 2020 Chevy Equinox)
USN-Ret ('65-'93) Fulltimers, Class of 2012
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10-30-2018, 08:49 PM
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#10
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Senior Member
Join Date: Aug 2014
Location: Woodland, Washington
Posts: 537
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Definitely make an appointment if you need a slide repair. We were there October3rd to the 12th and could not get in. Many RV’s there taking three days for repairs. Could not make an appointment due to not knowing how long our roof repair would take down the street. Had to leave on the 12th and head to Carrabelle, Florida to repair damage Hurricane Michael did to our house.
__________________
2004 Itasca Horizon 40AD. 400hp Cummins
2015 Ford Fusion Hybrid Titanium
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