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Old 11-13-2022, 08:25 AM   #1
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hwh jacks have entry door stuck

My entry door wont open with my jacks holding the coach up on a fairly good slope. I shut the door and locked it last night and I could not open the door when we returned. This has been difficult in the past but now I cant get in. How can I manually retract the jacks? I think all I need to do is turn the t handle on the solenoids counter clockwise, but I have never done this before. The door should work ok once the pressure is off the chassis at the front jacks. i have a 2000 ultimate advantage. Thanks, Karl
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Old 11-13-2022, 09:11 AM   #2
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Do you leave a window unlatched for emergency access?
Often my entry door will not open until I push in on it firmly while pulling the door latch handle.
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Old 11-13-2022, 09:14 PM   #3
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Can't help you with jack retraction. But once you gain access to the rig again, take a close look at the screen-door door latch. Sometimes this plastic latch is slightly out of adjustment ... and the screen-door's latch actually prevents you from opening the main door.
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Old 11-14-2022, 12:12 AM   #4
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If you can access the HWH solenoids, turn the front jack t-handle ccw several turns, but when it starts to release a jack, stop turning and turn back clockwise to stop the jack movement. Repeat for the other front jack. The purpose is NOT to let one corner down all the way as that will twist the frame. You want to retract the front jacks either simultaneously as a pair, or one at a time just a little bit going back and forth between each of the front jacks.

Another option would be to use a hydraulic jack in the middle of the front end frame to take some the weight off the front jacks then open the t-handle on both front jacks, then let the front end down with the hydraulic jack.

Good luck,
Bill
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Old 11-22-2022, 05:15 PM   #5
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This happens on our 2020 Adventyrer 36Z when we level the home on a very unlevel spot.
The root cause is that when the Front jacks are manually extended; they can only be extended together. The Rear however can be extended one at a time.
This causes the RV frame to become twisted. Bad design here.
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Old 11-22-2022, 05:59 PM   #6
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On the 2000 UA w\HWH jacks, the jacks move in pairs, front, rear, or side. But they can settle into the surface. The original post was awhile ago. Any resolution??
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Old 11-22-2022, 08:40 PM   #7
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Quote:
Originally Posted by Jleo47 View Post
This happens on our 2020 Adventyrer 36Z when we level the home on a very unlevel spot.
The root cause is that when the Front jacks are manually extended; they can only be extended together. The Rear however can be extended one at a time.
This causes the RV frame to become twisted. Bad design here.
My opinion, I don't see how that can work. There are a lot of times when the front of a motorhome is parked on an unlevel side to side surface. Unless you placed blocks under the jacks, you could never level a rig correctly with jacks set up like this. You'd definitely cause twisting and the condition you are presently experiencing. Are you sure you can't raise the left side (front/rear) or the right side (front/rear)?
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Old 11-22-2022, 11:19 PM   #8
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Quote:
Originally Posted by Jleo47 View Post
This happens on our 2020 Adventyrer 36Z when we level the home on a very unlevel spot.
The root cause is that when the Front jacks are manually extended; they can only be extended together. The Rear however can be extended one at a time.
This causes the RV frame to become twisted. Bad design here.
My understanding is that the hydraulics for the 2 front jacks are connected so when you raise one of the rear jacks the fluid in the front redistributes and keeps the frame from twisting. This assumes that you've followed the instructions and raised the front a few inches to start.
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Old 11-23-2022, 07:31 AM   #9
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Quote:
Originally Posted by oakprk View Post
My understanding is that the hydraulics for the 2 front jacks are connected so when you raise one of the rear jacks the fluid in the front redistributes and keeps the frame from twisting. This assumes that you've followed the instructions and raised the front a few inches to start.
That's interesting. I was not aware of this. Not sure the manual explains it. I will do some research.
Thanks!
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Old 11-24-2022, 09:20 AM   #10
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HWH jacks

Thanks for the help on this. I had left the small toll booth window unlocked. After removing the rubber stop I got a young guy to slip through off a ladder. He found the door locked on the inside. I had fought with the lock and paddle handle so long that I forgot which way the key turned to unlock the door. I got the jacks figured out and let them down. I too had discovered that sometimes I had to push in on the door while holding the paddle handle all the way out some time ago. This had happened on a slope where I had used my blocks under the front jacks. The right front wheel could be turned. there will be a larger window unlocked in my future.
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Old 11-24-2022, 10:23 AM   #11
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jleo has power gear or lippert jacks. thats how they work.
hwh does two jacks at the time.
karl, are you saying you cant store the jacks using the retract on the hwh system?
if so, you can carefully open both front jack solenoids and let the coach down slowly. be careful, as this can break windshields, or pop them out of rubber seals.
please feel free to call me tomorrow at 602 549 3638.
paul maddox
i work full time for hwh corp. i do not solicit parts sales, or service work on this forum.
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Old 11-28-2022, 10:14 PM   #12
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Quote:
Originally Posted by Jleo47 View Post
This happens on our 2020 Adventyrer 36Z when we level the home on a very unlevel spot.
The root cause is that when the Front jacks are manually extended; they can only be extended together. The Rear however can be extended one at a time.
This causes the RV frame to become twisted. Bad design here.

If you have a HWH leveling system, the jacks only work in pairs. If you have only one jack extending you have a problem.
reference: HWH FAQ page
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Old 11-28-2022, 10:39 PM   #13
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Mine used to do this.. when I got in.. I completely took both deadbolt and door lock apart and used super lube.. you get at hardware store.. comes in tub and is clear.. then after lube inside of each lock.. ran a bead entire parameter of both outer and screen doors.. no problem sense.. now my hwh Jack are under hood.. and each Jack has it's own tee handle.. never tried them yet.. but looks like you can retract each one separately. Use all safety precautions... keep all persons clear.. have a spotter.. and make sure.. they have address just in case 1st responders are needed.. be safe
Good luck and keep us posted
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