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Old 01-13-2021, 12:12 PM   #1
tcf
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NHTSA recall for compartment doors

I received a recall notice (NHTSA Safety Recall 19V-512) a few months ago for the troublesome compartment doors that are reported to fail to stay closed while moving down the road. Although I have not experienced this to date, I decided to take it in for the fix assuming that the latches would be replaced with improved versions. Upon picking the coach up I was shocked to see what the solution was. Each door was drilled and fitted with a second latch requiring a black knob on the outside of the compartment door! Each side of the coach now has five black knobs sticking out and they are not even horizontally aligned with each other. To make matters worse, half of them (5) don't work . . . the doors still open even when they're supposedly latched. This, in my opinion, is a cheap, lazy solution that negatively impacts the asthetic and resale value of a very significant asset.

The dealer says this is the prescribed repair for the recall and that they followed Winnebago's work instructions precisely. Their advice was to call Winnebago customer service which I have done twice only to be told there was nothing more they can do. Being extremely dissatisfied with Winnebago's stance, I asked to speak to a manager twice and was told each time my call would be returned. To date there has been no return call.

Surely they are not churning out new Forzas with black a knob sticking out of each compartment door so there must be some other fix that is more asthetically acceptable. Does anyone know who I can contact at Winnebago to rcome to a resolution? Thank you for any assistance.
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Old 01-14-2021, 10:16 PM   #2
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Maybe you could post a couple of pictures so we can see exactly what you've got.
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Old 01-15-2021, 07:14 AM   #3
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yes some pictures would be nice.Thanks for informaion.
What coach and year.
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Old 01-15-2021, 11:10 AM   #4
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Quote:
Originally Posted by tcf View Post
I received a recall notice (NHTSA Safety Recall 19V-512) a few months ago for the troublesome compartment doors that are reported to fail to stay closed while moving down the road. Although I have not experienced this to date, I decided to take it in for the fix assuming that the latches would be replaced with improved versions. Upon picking the coach up I was shocked to see what the solution was. Each door was drilled and fitted with a second latch requiring a black knob on the outside of the compartment door! Each side of the coach now has five black knobs sticking out and they are not even horizontally aligned with each other. To make matters worse, half of them (5) don't work . . . the doors still open even when they're supposedly latched. This, in my opinion, is a cheap, lazy solution that negatively impacts the asthetic and resale value of a very significant asset.

The dealer says this is the prescribed repair for the recall and that they followed Winnebago's work instructions precisely. Their advice was to call Winnebago customer service which I have done twice only to be told there was nothing more they can do. Being extremely dissatisfied with Winnebago's stance, I asked to speak to a manager twice and was told each time my call would be returned. To date there has been no return call.

Surely they are not churning out new Forzas with black a knob sticking out of each compartment door so there must be some other fix that is more asthetically acceptable. Does anyone know who I can contact at Winnebago to rcome to a resolution? Thank you for any assistance.

Those two statements seem to be at odds. Surely the "engineers" at WBGO would have required their "fix" to be uniformly aligned. PICTURES, please.


Also, do you have a copy of the actual recall notice and its description of the proposed remedy?
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Old 01-15-2021, 12:55 PM   #5
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Here are some photos. Also, I do have the NHTSA recall notice in which it states that a secondary latch would be installed. I'm simply disappointed that a more aesthetically pleasing solution could not have been found.
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Old 01-15-2021, 12:57 PM   #6
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By the way, it's a 2019 Forza 34T.
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Old 01-15-2021, 01:19 PM   #7
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Oh crap!!!! That is a shabby fix.

The original handle & latch looks like the same as mine and they've been using that design for 20 years. Why didn't they just fix or adjust the stock latch????
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Old 01-16-2021, 11:14 AM   #8
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I assumed they would replace the original latch with one that works properly. I don't know what the difference is from earlier versions, although I can say the catch is plastic or similar material. Apparently it has been unreliable.
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Old 01-16-2021, 01:30 PM   #9
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Any idea why the latch in the first door was installed below the existing latch? Overall, doesn't look bad but that one being uneven with the others would bug me. You might see if you can get Winnebago to send you a replacement door that a latch could be correctly installed in.
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Old 01-16-2021, 03:44 PM   #10
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Here’s a view of street side. All the new latches are above the main latch, like it or not and for whatever reason.
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Old 01-16-2021, 05:42 PM   #11
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Quote:
Originally Posted by Mudfrog View Post
Any idea why the latch in the first door was installed below the existing latch? Overall, doesn't look bad but that one being uneven with the others would bug me. You might see if you can get Winnebago to send you a replacement door that a latch could be correctly installed in.
That door doesn't have a key lock so I suspect it's the access to the propane tank and needs to latch at a lower point. Maybe the OP can confirm this or provide another explanation.
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Old 01-17-2021, 10:25 AM   #12
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Correct, it is the propane door that has the latch mounted lower than the others due to the interior opening not permitting higher placement.
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Old 01-17-2021, 06:46 PM   #13
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Hi - Just curious but can you post some pics of the inside of the door and show what that knob is supposed to accomplish to help keep the door shut? Aligned or not that extra knob would bug the heck out of me!
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Old 01-18-2021, 03:00 PM   #14
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Here's an inside view. The service shop installed half of the doors with striker plates and, inexplicably, the others without. The ones without (5) don't latch to anything!!!
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