I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.
This indicates that the radio does not have communication with the SIRIUS tuner module. This could be for one of several reasons such as the radio needing a reset procedure, loose data cable or defective tuner. First, try pressing the reset button, located on the front of the radio near preset #6 (it is a small recessed button, so you will need a ball point pen, toothpick, etc.). After the reset, turn the radio back ON and try accessing the SIRIUS mode again. If it still does not stay in SIRIUS mode and allow you to listen to SIRIUS programming, you will then want to verify the data cable is connected between the radio and tuner. If the cable is connected and does not show signs of damage, then I would suspect the SIRIUS tuner has failed.
If you have any questions or need further assistance, it would be best to call us or visit your dealer. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM until 6:00 PM EDT.
We look forward to hearing from you.
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ASA Electronics - JENSEN, Voyager, iN-Command & Advent Tech Support Team
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