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04-12-2007, 02:57 AM
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#1
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Senior Member
Newmar Owners Club
Join Date: Sep 2006
Location: Franklin, Michigan
Posts: 1,306
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Good concept, so so content. A bit anti-climactic. I know this is Newmar's first shot and they will do better in the future. Enunciation is incredible. Wait until you hear the voice over say "Diesel Pusher".
In my cursory review, several items don't apply to my coach. e.g. the tank monitor panel isn't the same.
I'm definitely a Newmar guy. However, over the holiday weekend I visited my father in law who has an '05 Diplomat. I went through all his documentation and helped him with some maintenance. I have to say that Monaco's documentation is superior to Newmar's in organization, completeness and specificity to coach.
While Newmar is one of the strongest, if not the strongest, non-custom manufacturer in the business, I think this is a current weakness. Many of us have found idiosyncrasies and gaps in the documentation and have problems finding the right person w/in Newmar who has the answer.
Every company struggles with knowledge management but, with these complex machines it should probably be up in priority a little higher.
I am now off of my soap box. I stepped down before I got pushed off. 
__________________
Scott Crompton
Newmar TBD
Sue (DW):Celia 18, Alec 17, Isis (Abyssinian) 
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04-12-2007, 02:57 AM
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#2
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Senior Member
Newmar Owners Club
Join Date: Sep 2006
Location: Franklin, Michigan
Posts: 1,306
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Good concept, so so content. A bit anti-climactic. I know this is Newmar's first shot and they will do better in the future. Enunciation is incredible. Wait until you hear the voice over say "Diesel Pusher".
In my cursory review, several items don't apply to my coach. e.g. the tank monitor panel isn't the same.
I'm definitely a Newmar guy. However, over the holiday weekend I visited my father in law who has an '05 Diplomat. I went through all his documentation and helped him with some maintenance. I have to say that Monaco's documentation is superior to Newmar's in organization, completeness and specificity to coach.
While Newmar is one of the strongest, if not the strongest, non-custom manufacturer in the business, I think this is a current weakness. Many of us have found idiosyncrasies and gaps in the documentation and have problems finding the right person w/in Newmar who has the answer.
Every company struggles with knowledge management but, with these complex machines it should probably be up in priority a little higher.
I am now off of my soap box. I stepped down before I got pushed off.
__________________
Scott Crompton
Newmar TBD
Sue (DW):Celia 18, Alec 17, Isis (Abyssinian)
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04-12-2007, 03:07 AM
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#3
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Administrator Emeritus
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,041
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Let's see.....stronger COACH or stronger documentation.....HMMM....
COACH WINS!! 
__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
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04-12-2007, 03:41 AM
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#4
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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......and the DVD documentation is far superior to previous scant documentation.
The DVD and a few other changes came about after Skip on Newmarowners spearheaded an owner wish list and worked with Newmar to implement some customer desired changes.
__________________
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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04-12-2007, 04:27 AM
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#5
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Senior Member
Newmar Owners Club
Join Date: Sep 2006
Location: Franklin, Michigan
Posts: 1,306
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> Let's see.....stronger COACH or stronger documentation.....HMMM....
COACH WINS!! </div></BLOCKQUOTE>
Sigh. Yes Bob I agree. I wouldn't switch coaches for better doco. Just some thoughts on how Newmar could provide an even better total product.
Just so you know sarcasm is the lowest form of humor, which is why I enjoy it so much.
Oh yeah, I really don't think you should be piping in on this discussion given that You have the ultimate documentation, Jason. 
__________________
Scott Crompton
Newmar TBD
Sue (DW):Celia 18, Alec 17, Isis (Abyssinian)
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04-12-2007, 04:32 AM
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#6
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Senior Member
Newmar Owners Club
Join Date: Sep 2006
Location: Franklin, Michigan
Posts: 1,306
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> ......and the DVD documentation is far superior to previous scant documentation. </div></BLOCKQUOTE>
I agree and didn't mean to infer it wasn't. I will be one of those urging Newmar to improve the information and most appreciative of anything they provide.
I'm hoping that by the time Bob finally goads me into the Mountain Aire that I'll get a very complete digital manual.
__________________
Scott Crompton
Newmar TBD
Sue (DW):Celia 18, Alec 17, Isis (Abyssinian)
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04-12-2007, 04:35 AM
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#7
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Senior Member
Join Date: Feb 2005
Location: Lake Oklawaha RV Resort(\
Posts: 1,374
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Still waiting for the '07 ATME DVD!
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04-12-2007, 11:05 AM
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#8
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Oh yeah, I really don't think you should be piping in on this discussion given that You have the ultimate documentation, Jason. </div></BLOCKQUOTE>
You got it, Scott. When Bob needs documentation, Newmar flys a tech out just to read the owners manual to Bob!
I hope I get my DVD soon, now that you received yours.
__________________
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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04-12-2007, 11:08 AM
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#9
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">I'm hoping that by the time Bob finally goads me into the Mountain Aire that I'll get a very complete digital manual. </div></BLOCKQUOTE>
I'd love to have a MADP or higher, but I had to sell the house just to get my DSDP. I wonder what Bob's interest rate is for a loan on a MH?
__________________
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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04-12-2007, 11:25 AM
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#10
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Senior Member
Newmar Owners Club
Join Date: Sep 2006
Location: Franklin, Michigan
Posts: 1,306
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I don't know if I should be letting this out. The company line for non-high line is that the dealer will contact you when the DVDs were delivered to them.
However, while at Newmar, I asked Jeanie in parts about the DVD and she said she would mail me one. I'm not sure if she mailed it to me or Newmar changed policies.
To all, please don't get Jeanie or me in trouble if that is what happened. Try calling your dealer or Newmar customer service first and ask them. (to be clear, Bob was not with me on this occasion. So I now know that he doesn't get ALL the special treatment)
__________________
Scott Crompton
Newmar TBD
Sue (DW):Celia 18, Alec 17, Isis (Abyssinian)
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04-12-2007, 12:25 PM
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#11
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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Jeannie treats everyone special. 
__________________
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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04-12-2007, 02:49 PM
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#12
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Member
Newmar Owners Club
Join Date: Sep 2002
Location: Des Moines, IA
Posts: 51
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We were at the factory in November and Jeanie took our name too. We received the DVD for our 07 VTDP this week as well.
__________________
2007 Newmar Ventana 3936
2006 Jeep Grand Cherokee toad
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04-19-2007, 06:12 PM
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#13
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Senior Member
Join Date: Feb 2005
Location: Lake Oklawaha RV Resort(\
Posts: 1,374
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Just got it(mail's about 2 weeks later due to trying to catch up with us). Great primer for first time(RV 101) users. Now we just need RV 201, etc.
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04-24-2007, 04:22 AM
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#14
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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Just got my DVD, and I'm very disappointed. 
Too much outdated and missing information.
I thought previous years DVDs included wiring diagrams, plumbing schematics, and lots of detailed information.
My DVD is only slightly better than the owners manual that came with the rig.
__________________
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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