Community Forums

bnsonger47 · 12-21-2022, 05:31 AM

I would have been quite disappointed to ge a coach with full-body paint done as your LA was. You did the right thing by pressing on through the pushback. National Indoor is to be applauded for standing by you.

I recently had my 02 Dutch Star repainted at Mike’s in Bremen. Newmar recommended them to me. The paint job and finish was correctly done. When I went to get the coach the first thing I did was walk around feeling the job and looking in areas where improper overlap could be seen. The manager at Mike’s saw me doing that and commented that I knew what I was doing.

The QA person at Newmar should have caught the sloppy job and not accepted it. It shouldn’t matter if it’s a London Aire, New Aire, Dutch Star, or whatever. There is a correct way to paint and buff a full-body job and there’s the wrong way. Hurrying to get it through production doesn’t help in the long run.

I’m glad Newmar made the correction. I will, however, doubt the cost estimate. Of course, $100,000 would more than cover the cost of painting the same coach twice.

redbaron73 · 12-21-2022, 08:15 AM

Quote:

Originally Posted by bnsonger47

I’m glad Newmar made the correction. I will, however, doubt the cost estimate. Of course, $100,000 would more than cover the cost of painting the same coach twice.

There was more than just paint wrong. Areas of fiberglass panels that where deformed and other structure issues in the body that should never have been shipped.

USMCRET · 12-21-2022, 09:39 AM

Does anyone know…What exactly is Newmar’s QC process? Whatever it is, rigorous it’s not.

Mark Moniuszko · 12-21-2022, 12:32 PM

Quote:

Originally Posted by Chargerman

Beautiful!!!! NIRVC comes though once again. Such a great outfit.

Thank you for the kind words, I think the winning recipe is pride and quality over velocity and that is the culture we are trying to build. My 30 years in Quality Assurance has taught me one simple rule: There are no shortcuts to improved quality. However, you can only improve velocity by improving quality. We would rather take the extra time to do it correctly and do it well, then schedule in the follow up appointment to correct our mistakes. We are not perfect, but when we fall, we look to see what we tripped over, then remove the hazard so we don't trip again.