Originally Posted by Newmar2856
Wow, the before pictures are unbelievable for a coach of that class. Glad Newmar stepped up and approved the work to give you the paint job worthy of a LondonAire.
Iíve only seen one other paint job that nice on a rig and it was custom job on a one of kind Cardinal Fifth-wheel.
There was a time, back in 2013 to 2015, when Newmar turned out this quality on their luxury line. Back then, they spent the time to do it right.
As production has increased, quality has decreased.
In 2019, when I complained about my dutchstar, I was told by a smug Newmar executive that if I wanted better quality, I should have bought a London Aire.
The entire 2021-2022 production has terrible paint from the factory. There is no written standard for quality and no quality control.
I wrote about this in my call to action, and Newmar read it but did nothing in response. I wrote the call before my coach went into production, assuming that it might help get a single coach delivered in better condition.
That proved to be a pipe dream.
I put a considerable amount of time and effort into trying to educate the consumer and manufacturer, with the goal of a higher quality product that benefits all.
I was very fortunate to have discovered NIRVC, and can attest first hand that they really do care about the brand of Newmar and the satisfaction of their mutal customer. NIRVC went above and beyond to ensure that Newmar was well represented and met the quality standards their customers deserve.
Anyone taking delivery of a luxury line coach should expect the quality shown here on the delivery day.
It took 10 months for me to get to this point, but in the process I have paved the way for others to get the same quality.
Initially, I expect you will have to ask for it to be corrected and endure the time to get it done, but once enough of these very costly warranty claims are processed, simple economics dictate that real change will happen during production.
I am guessing that my warranty claims exceed $100k.
Doesn't take too many of these warranty claims to make the need for change obvious to even the most stubborn executive.