Originally Posted by AZRVR17
We are taking delivery of our 21 London Aire next week at NIRVC Vegas, very excited. We are coming out of a New Aire so many of the operations on the coach side will be very similar.
I am curios if there are any “typical” or common things to look for on a London Aire from a QC perspective. We will be at NIRVC for two days, delivery, walk through, demo, transfer stuff from New Aire to London Aire.
It took about a year to get the New Aire really tight from a punch list perspective and I expect a similar experience. When we took delivery of New Aire will only did a two walk through and fired it up and headed out. Oops!
Thank you in advance for your thoughts and experiences
Congrats on your new rig!
We picked up our 21 LA up from NIRVC Vegas on 26 June. It was a Saturday and we planned on a walk through, shake out Sunday, and Monday to get whatever they missed fixed. Leave on Tuesday. Plan A
We left the next Saturday.
On the walk through it was noted the wifi ranger router, the "Spruce" was not turning on. She told us it was on order overnight. We had one of the Valor tpms tires not reading. When we left on Saturday a week later, we had 3 tpms tires not reading and still no "Spruce".
I don't want to be overly critical, but don't assume ANYTHING. I assumed that because the sales/walk though person said the Spruce was on order that it was. It didn't get ordered until Thursday when I started asking where it was.
They told me the tpms system would straighten out after driving it for awhile, it didn't.
Check all your body work for scratches etc, their body man Johnny is awesome. That said, we didn't find those scratches and paint problems until Thursday, stuff they "missed" on their pre-delivery inspection. "Don't know how we missed that they said."
Find out immediately who your service advisor is and stay with them. If you're not asking them for something, someone else is and the squeaky wheel gets the grease.
Vegas is not very good with the tpms system. NIRVC in Surprise are the experts, If you have an issue with Valor, just get to Surprise, they will fix it.
Try your step cover quite a few times, ours would blow fuses so they got me a 20amp auto reset fuse to replace the 15 amp rather than find the problem. This was factory approved, I hope.
They're all very nice people and I commend them for trying, but I feel there's a lack of experience at that location. Communication between departments is minimal at best. They all seem frustrated. Just be calm and nice, I've seen people who holler at them and it definitely doesn't help. People who have been there for a month. Although that was a Cornerstone.
We live in Tucson and Surprise can't deliver the LA, so Vegas was our closest location. Next time I think I'll go to Dallas.
Be ready to implement Plan B and wait for parts if you need them. If they find a bad part, they have to get pre-approval from Newmar warranty department before they place the order, they don't just "order the part" like you would expect. When they told me the parts were ordered "overnight" I think that means they think about it overnight before they order it. Remember the Spruce? I was told on Saturday 26 June that it had been ordered overnight. I was told that again on Tuesday and Wednesday. When we finally had a sit down with the manager, we found out that the part had not been ordered until Thursday because they were waiting for warranty approval. Did they order it overnight? Nope, it was to arrive the next Wednesday, 7 July, nearly two weeks after they found the problem. I was in Surprise getting the Valor system fixed when they called me and said the Spruce was in. Since we were leaving to head back to Maine, I said I'll drive over and pick it up. We showed up the next Saturday to pick the Spruce up. No one had opened the box and when we did, Newmar had sent the guts to the Denali, not the Spruce. Parts said they had no spare Spruce but it happened that the manager was there and knowing he owed me, allowed parts to steal one from a complete install kit.
Their wifi is great and they have 50 amps. You need to drive over to a dump station, but other than the heat, the accommodations are very good, if you need to spend awhile there. So relax.
Hoping you the best of luck. Probably everything will go smoothly for you. I'm most likely just the exception. I've got 2,000 miles on the coach now since we left and no issues, so that great! She's a sweat ride!