RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 06-01-2016, 10:03 PM   #1
Member
 
Join Date: Mar 2016
Posts: 52
Am I wrong?

Am I wrong here? I ordered a 2016 Ventana DP back in Feb got 32% off MSRP basically dealership is making 7k which was the best I could get anywhere. All I asked for was to have the passenger window replaced with a window that can slide open. Dave Gharl himself told me it wouldnt be a problem to do at the RV show. Along the way I feel we have just been yes'd to death to get us to sign. We were never told of a status of the coach nor even a production number just an expected delivery day of June 3rd or 6th. Here it is the 1St and we dont even know where it is. Now the unit is built no window in it and my rep at the dealership said he is going to pressure Newmar? How I don't know it's already built? I know what there planning for me which is to show up and take it without the window and say ohh well, I'm just really disappointed as this is alot of money and it seems to me like because the dealership isn't making a killing they don't care nor does Newmar to stand behind there word, doesn't leave a good taste in my mouth, am I out of line here and just being OCD and this is just how it's done?
__________________

nathan55 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 06-01-2016, 10:08 PM   #2
Senior Member
 
Mr_D's Avatar
 
Country Coach Owners Club
Winnebago Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 36,642
That's not anything I've seen or heard about Newmar and we've ordered two Dutch Stars.
Seems like you have a dealer that's not willing to do their due diligence and get the info for you.
Call Newmar directly and ask them yourself.
__________________

__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 Jeep JKU Dragon Edition
Mr_D is offline   Reply With Quote
Old 06-01-2016, 10:15 PM   #3
Member
 
Join Date: Mar 2016
Posts: 52
I did I emailed Dave and he said he was working with the dealer and trying to get it from parts this was while it was being built. Seems like they just gave me a royal run around


NATHAN,* NOT* YET,* I* AM* WORKING* WITH* ***** AT* ******** AND* ARE* PARTS* DEPARTMENT* TO* GET.* NOT* SURE* IF* GOING* TO* HAPPEN* YET.* DAVE* GARL

*not sure if it's going to happen? He told me it would and would not be an issue to make happen then suddenly not sure? How as a rep do you not know if something can be done or not I wasn't asking for a sunroof I only asked for one thing.

]
Sent: Friday, May 13, 2016 2:28 PM
To: Dave Garl
Subject: RE: 412710

*

*

P.s. did you guys get the passanger window to be a slide open window couldn't tell by the photo
__________________
2016 Ventana 4316
Pulling 2014 Ford Explorer Sport
A Ship in Harbor Is Safe, But that Is Not What Ships Are Built For
nathan55 is offline   Reply With Quote
Old 06-02-2016, 05:26 AM   #4
Senior Member
 
MJFZ's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jul 2011
Posts: 1,155
Sounds like a ball got dropped in the ordering process. Clearly, your expectation was not met or properly managed. I think this is the dealers responsibility to make sure your "wants" have been addressed. You will read many threads here on IRV2 about buyers ordering "specials". Newmar has a process where the buyer (or their dealer) submits "specials" for review and Newmar either accepts or rejects the request. If accepted, Newmar provides the buyer (and dealer) with the associated price. In some cases the buyer has submitted the "specials" before finalizing the deal and in other cases after finalizing a deal with a dealer. These "specials" and options will be listed on the Production Order Report that the dealer will receive from Newmar weeks before the coach goes into production. Since 2011 I have ordered two Newmar's from two different dealers. In both cases, the sales person from the dealer coordinated the ordering process and provided me with the Production Order Report a few weeks after finalizing "specials".

Regardless of who dropped a ball, I am sure you are wanting your window. Since your coach has been through production, I suggest coordinating with your dealer and talking with Newmar Factory Service to see if they can replace your window post production and before the coach gets delivered. ( they would have to check with the window manufacturer to see if a sliding window is available in this particular size) You got a great deal on the coach, so you are still good money ahead after you pay Newmar Factory Service to replace the window. If this window was ordered as "special" before production it would have also cost additional money.

Enjoy your new coach !

Mike
__________________
NHSO
2016 DSDP 4369
2012 DSDP 3734--sold
2012 Jeep Liberty Limited
MJFZ is offline   Reply With Quote
Old 06-02-2016, 10:25 AM   #5
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 14,922
I think you may be getting antsy and making this a bigger issue than it is. It takes about an hour to swap the window out. I recently replaced mine due to a leak in the dual pane seal.

At any point in time, you could have called Newmar and determined where your coach was in the build process. Personally, I would have asked the dealer to provide a VIN and not stopped calling until they gave me the info I wanted.

This is such a minor issue, it seems like their may be other issues going on......like buyer's remorse?
__________________
Don & Mary
2019 Newmar Dutch Star 4018
2016 GMC Canyon 4WD Crew Cab
Dutch Star Don is offline   Reply With Quote
Old 06-02-2016, 10:30 AM   #6
Member
 
Join Date: Mar 2016
Posts: 52
No buyers remorse, just feel that it is such a small issue why couldn't it be done? You drop quarter million figure you would be serviced. If you read my prior post I did contact the manufacturer. After they had my deposit they tune suddenly changed to I don't know if it can happen
__________________
2016 Ventana 4316
Pulling 2014 Ford Explorer Sport
A Ship in Harbor Is Safe, But that Is Not What Ships Are Built For
nathan55 is offline   Reply With Quote
Old 06-02-2016, 11:00 AM   #7
Senior Member
 
Join Date: Nov 2015
Posts: 383
Quote:
Originally Posted by nathan55 View Post
No buyers remorse, just feel that it is such a small issue why couldn't it be done? You drop quarter million figure you would be serviced. If you read my prior post I did contact the manufacturer. After they had my deposit they tune suddenly changed to I don't know if it can happen
Newmar didn't take your deposit, and they very well might be able to do the window mod. The question, however, is if they were asked to do it by your dealer when they took the order. Newmar shouldn't be the focus of your angst. And I would imagine that you haven't dropped a quarter of a million on anything yet. The dealer takes care of it or you dont buy, thats easy enough.
__________________
2016 Ventana LE 4040
2016 Jeep Wrangler Unlimited Sport
BlueOx BP w NSA ReadyBrute
pilotspike is offline   Reply With Quote
Old 06-02-2016, 11:29 AM   #8
Senior Member
 
wildtoad's Avatar
 
Join Date: Jul 2010
Posts: 4,336
I just went through an order, build, delivery process albeit on a much smaller unit, but the process is the same. Stuff happens even with the best of companies that shouldn't and the better companies learn from their screw-ups.



In my case, Newmar left out the rear window but handled the problem to mutual satisfaction. The window was left off the final build sheet by Newmar. If Newmar had required the build sheet be signed off by the buyer, as one last check, it would have been caught. This was not a special just requested an optional item.


I am still finding a few things that need to be addressed and am working with both CW and Newmar. Slow process, especially since the dealer is 100 miles away. But still a fan.
__________________
Tom Wilds
Blythewood SC
2016 Newmar Bay Star Sport 3004
2015 Jeep Wrangler 2DR 4WD Sahara, Automatic, Hard Top
wildtoad is offline   Reply With Quote
Old 06-02-2016, 01:34 PM   #9
Senior Member
 
imgoin4it's Avatar
 
Newmar Owners Club
Join Date: Jul 2005
Posts: 364
The window should be no problem. We had our coach re-sided. The passenger side window was fogged pretty badly so has them replace it with new. Newmar gave me the option of a sliding widow or the solid glass which was what we had. If you have a window there now it is an easy task to replace it . With a little cooporation from your dealer it would seem this would be a no brainer.
__________________

__________________
Howard & Connie. USAF Retired
2007 Newmar KSDP tow Jeep 4dr wrangler
member of IRV2since 2003
imgoin4it is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Drove wrong way on I-25 two2go New Member Check-In 4 12-06-2007 07:38 AM
What's wrong with my avatar? Half Dimes Forum 101 | Announcements | Member Forum Concerns 9 11-24-2007 08:26 AM
GPS-must be doing something wrong Dona and Elvin Technology: Internet, TV, Satellite, Cell Phones, etc. 14 08-04-2007 11:32 AM
Title has wrong GVWR, what to do? hondo122 Class A Motorhome Discussions 7 01-02-2007 02:29 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 12:54 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×