Community Forums

Mle75749 · 03-19-2020, 05:38 PM

We just returned from our CPU in Nappanee n our Dutchstar 4054. It was an amazing quality experience that I highly recommend. The people are awesome, the service floor is so clean you can eat off it and quiet like a church with people focused on work. Our dedicated Tech, Ryan, was awesome and Alvin the Tech Lead greeted us and welcome us to our new coach.
They answered all of our questions patiently and sometimes more than once. We got a Clinic from the Spartan Expert, Scott on our Spartan, Diesel engines and DEF...what to do what not to do, what clogs filters etc. We took time explaining how we check so many things with the simple start up process and to NOT IDLE MORE THAN 20 minutes...a mistake often made by RVers.
Ryan found 76 items to correct, mostly small, that’s AFTER the 20 hours of PreDelivery Inspection that is part of CPU. It’s a beautiful coach and they hands of great people made it so.
The Service folks called Walmart to check the price before figuring out how to sell us gallons of Winterizing because we wanted to practice doing it ourselves before leaving. They were ALL fair, kind, qualified and the overall experience was better than expected and I have ZERO complaints.
We highly recommend CPU if you’re ordering new AND making them a service center if you can work it into your trip planning.

Ray,IN · 03-19-2020, 05:47 PM

Thanks for posting that, it is seldom I get to read positive feedback on any RVing forum.
BTW, you are 38 miles North of me.

sgwyble · 03-19-2020, 06:30 PM

Ditto
We had a CPU in February and we cannot say enough good things about it. Moving from gas to diesel we had a a lot of questions and we had all the support we needed. Our tech was Phil and Roger was the group leader.
We have since traveled 2,000 miles and lived in it for 6 weeks. No problems and all is working great.

Jabber Jaw · 03-19-2020, 06:32 PM

Congratulations, & enjoy your new Dutch Star! CPU is a great experience!

We had the same outstanding service when we did CPU on our 2020 Canyon Star back in October!
The pre CPU "QC" work that was done prior to our arrival, took care of all but a couple of small issues. These were quickly corrected!
We also took the "Newgle" class & did the "Factory Tour" while we were there! Both were informative, and to see these coaches being put together is eye opening! It's the same process for an entry lever "Bay Star Sport" or a "Dutch Star", "Essex", or "King Aire"!

UPDATE: We have had our coach almost 5 months now, took a 26 day trip, & have put over 3000 miles on it! Very happy!
One slight hot water heater outlet leak, but was quickly & effectively corrected by the Newmar "Techs" at the Tampa Super RV Show/Rally!

I hope your coach brings you as much joy and pleasure as ours has, and that you have many wonderful adventures with your NEW NEWMAR!

MJoyce · 03-20-2020, 08:33 AM

How long did the process take?

Thanks.

Johninar · 03-20-2020, 02:27 PM

Quote:

Originally Posted by MJoyce

How long did the process take?

Thanks.

5 Days, Monday thru Friday. I loved our pickup.

Mle75749 · 03-21-2020, 07:14 AM

Yes you can camp there for 5 days... CPU INCLUDES:
20 hours of PDI. Pre Delivery Inspection by your tech which occurs the month prior to your CPU date.
16 hours Delivery time with your tech during the week
Full tank of gas

You can get all your questions asked while there. The lead spartan tech, Scott, gave us a Clinic on Diesel, DEF and our Coach etc. he addressed so many issues I’ve read about I suggest he video it and post it online.
It was exceptional! We video taped key parts and I took detailed notes. Before we left I went over our notes and Ryan clarified parts for me. We also had time to move thing in and start organizing by being there all week.
You start very early in the morning and they are done with your Coach by 2 or so.... so you have time to do things like move in and arrange things

hohenwald48 · 03-21-2020, 12:05 PM

I haven't experienced all the service departments in the country so I can't say for sure but I bet you'd have a hard time finding one better than the service department at the Newmar factory.

StuartS · 03-21-2020, 02:43 PM

Quote:

Originally Posted by Mle75749

CPU INCLUDES:
20 hours of PDI. Pre Delivery Inspection by your tech which occurs the month prior to your CPU date.
16 hours Delivery time with your tech during the week

When did the 16 hours Delivery time with your tech change?
When I did Factory Pick UP back in 2017, your tech was yours for the full 5 days from 6:00am - 2:30pm.

Mle75749 · 03-22-2020, 07:05 AM

Quote:

Originally Posted by StuartS

When did the 16 hours Delivery time with your tech change?
When I did Factory Pick UP back in 2017, your tech was yours for the full 5 days from 6:00am - 2:30pm.

I don’t know as this is the first and last new coach we intend to have. We’ll remodel from here on out if we want something changed. BUT i will say they didn’t keep track of them as far as I’m aware. All our questions were answered and we had many. They never said ‘well you have 2 hours left etc’. They just kept answering our questions. Maybe they need to put a number on it for some type of accounting purpose, I don’t know. But we were never rushed or felt limited. We left early more for personal reasons and feeling we’d done enough. In retrospect I wish we’d have stated the final night and asked questions around trouble shooting the Gerard awnings since I’ve read issues with those. But we’ll call Mary or Spencer who are the Dutchstar Specialists if we have further questions.

Jabber Jaw · 03-22-2020, 07:38 AM

Quote:

Originally Posted by StuartS

When did the 16 hours Delivery time with your tech change?
When I did Factory Pick UP back in 2017, your tech was yours for the full 5 days from 6:00am - 2:30pm.

To my knowledge that is incorrect! They will spend whatever time is needed to correct any & all issues with the coach prior to leaving.

I know of a situation where, unfortunately, there were some pretty serious paint issues, and the coach, & its' new owners were there for almost two weeks.

In our situation, everything was taken care of in four days, so we used Friday to get the Ford Dealer to install suspension upgrades. We stayed at the Service Center Friday night & left on Saturday morning.

The "Techs" and "Management" want you to be completely satisfied when you leave with your new coach! Think about it, it is in their best interest & their reputation!

To me, it was a great experience! Glad we did it, & would again, were we to buy another new NEWMAR!

Mle75749 · 03-23-2020, 05:37 AM

Quote:

Originally Posted by Jabber Jaw

To my knowledge that is incorrect! They will spend whatever time is needed to correct any & all issues with the coach prior to leaving.

I know of a situation where, unfortunately, there were some pretty serious paint issues, and the coach, & its' new owners were there for almost two weeks.

In our situation, everything was taken care of in four days, so we used Friday to get the Ford Dealer to install suspension upgrades. We stayed at the Service Center Friday night & left on Saturday morning.

The "Techs" and "Management" want you to be completely satisfied when you leave with your new coach! Think about it, it is in their best interest & their reputation!

To me, it was a great experience! Glad we did it, & would again, were we to buy another new NEWMAR!

Just to add clarity: Our welcome letter stated the items I listed in the original post. The 16 hours is the time the tech spends going over things with you. NOT THE AMOUND OF TIME they’ll spend fixing things. I asked that question before we arrive for our CPU because I was confused at first. That said, I don’t think they would have limited our time to our tech to 16 hours if we needed more. I didn’t count the hours but think we were probably at or slightly over that in the time we spent learning from our tech. That’s why the 5 days is so important. It gives you time with your tech to learn and find things and then it gives them time to fix things. They will take however much time at CPU to fix what needs fixing.

Stay safe!