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11-06-2017, 08:27 AM
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#1
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Senior Member
Join Date: Feb 2012
Location: Bella Vista, Arkansas
Posts: 5,389
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Calling Branden or Erica?
What info do I need before I call them?
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Raymond, Dee Dee and Sophie (Yorkie)
2023 Chevrolet 2500HD LT 4X4
2024 Grand Design Reflection 296RDTS
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11-06-2017, 04:06 PM
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#2
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Member
Join Date: Oct 2017
Posts: 33
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When ive called they would like last 6 of the vin or you should have a customer nbr if you bought from a dealer
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11-06-2017, 04:15 PM
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#3
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Senior Member
Newmar Owners Club
Join Date: Feb 2017
Posts: 128
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Quote:
Originally Posted by reubenray
What info do I need before I call them?
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I called today. They were able to look me up. They tried to help me with my over the door awning that won't retract. Erika, as always was great. Put me in touch with carefree who emailed me owners manuel. Carefree not much help!
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Tony
SoCal, 2022 Newmar Dutch Star 4081,2023 Jeep Wrangler Rubicon Eco Diesel ,Blue Ox Avail, RVI Brake
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11-06-2017, 04:59 PM
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#4
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Senior Member
Join Date: Mar 2012
Location: Waco, TX
Posts: 274
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Don't know what your problem with door shade but min has not retracted twice. Both times resolved with hard off of 12VDC. Leave off a minute or so and reapply power. Worked both times for me.
Good luck.
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2017 Newmar Ventana 4037, 2010 Chevy Equinox LTZ
Roadmaster tow stuff, Winegard Trav'ler SWM/DirecTV 
2+2 USAF Retired, 2IDGITS
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11-06-2017, 07:32 PM
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#5
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Senior Member
Newmar Owners Club Freightliner Owners Club iRV2 No Limits Club
Join Date: Aug 2013
Posts: 904
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Quote:
Originally Posted by lefield
When ive called they would like last 6 of the vin or you should have a customer nbr if you bought from a dealer
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A customer number (usually the 6 digit order number) will help them a lot. I have committed mine to memory. 
Quote:
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Erika, as always was great. Put me in touch with carefree who emailed me owners manual. Carefree not much help!
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I have found the above two statements to be true as well!
__________________
2017 Newmar Ventana 4310
1,440W solar / 800 AH Lithium
2007 CR-V
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11-07-2017, 02:26 AM
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#6
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Senior Member
Join Date: Feb 2012
Location: Bella Vista, Arkansas
Posts: 5,389
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Quote:
Originally Posted by richpatty
A customer number (usually the 6 digit order number) will help them a lot. I have committed mine to memory.
I have found the above two statements to be true as well! |
Is the serial number the same thing as the customer number? I have that number, the VIN number along with Branden and Erica's phone number all wrote on the back of my salesman business card that I keep in my wallet.
When I called once before I did not have the info I needed and I had to recall. This time I want to be ready.
__________________
Raymond, Dee Dee and Sophie (Yorkie)
2023 Chevrolet 2500HD LT 4X4
2024 Grand Design Reflection 296RDTS
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11-07-2017, 04:15 AM
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#7
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Senior Member
Join Date: May 2013
Location: Chester, VA/Zephyrhills, FL
Posts: 1,330
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Raymond, anytime I call I give them my 6 digit Newmar Serial Number. Mine is located on a sticker inside my kitchen cabinet. They will pull you up immediately and be ready to assist.
Hope it's nothing serious.
Tom
__________________
Tom and Gloria 2022 Newmar Dutch Star 4081, TOAD: 2017 Buick Enclave/2023 GMC Sierra Denali, Blue Ox Towbar, Baseplate and M&G Braking System
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11-07-2017, 02:31 PM
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#8
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Senior Member
Join Date: Feb 2012
Location: Bella Vista, Arkansas
Posts: 5,389
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Quote:
Originally Posted by TomandGloria
Raymond, anytime I call I give them my 6 digit Newmar Serial Number. Mine is located on a sticker inside my kitchen cabinet. They will pull you up immediately and be ready to assist.
Hope it's nothing serious.
Tom
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The serial number is all they needed.
My issue is with my TV lift. It has never worked correctly.
We can be watching the TV and then we hear something pop and down the TV will go. The service tech could only guess that the "brakes" to hold the TV up releases and the spring brings the TV down. I will need to get the sofa out again to see what I can find.
__________________
Raymond, Dee Dee and Sophie (Yorkie)
2023 Chevrolet 2500HD LT 4X4
2024 Grand Design Reflection 296RDTS
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