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Old 12-24-2016, 12:28 PM   #1
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Canyon Star Couch Arm Extender

My 2017 Canyon Star couch has a motorized extender that has operating switches on the wall. One to extend the arm out and the other to unfold the seat and back. It doesn't operate and the reason I believe is because a strap that trips a microswitch tells the system the back is down, or not, has fallen off at the base of the seat. Nearly inaccessible with the arm in the stowed position.I don't want to bring it back to my dealer and I am scheduled to go to Camp Newmar the end of March - so it will be fixed among a small list of other things - but was wondering if anyone has had this issue and if there is a way to manually operate. Thanks and have happy holidays!
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Old 12-24-2016, 06:46 PM   #2
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Happy Holidays, we have not had any issues with our couch other than its not very comfortable.
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Old 12-25-2016, 10:43 AM   #3
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Quote:
Originally Posted by psi500 View Post
Happy Holidays, we have not had any issues with our couch other than its not very comfortable.
Agreed especially in the Conner! Not sure what they were thinking , it's totally different then than the rest of the seating surface.
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Old 12-25-2016, 12:08 PM   #4
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Agreed especially in the Conner! Not sure what they were thinking , it's totally different then than the rest of the seating surface.
LOL, dang spell check: Conner= corner lol
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Old 12-28-2016, 04:56 AM   #5
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I got to the bottom of my problem concerning the couch extension with the help of Newmar and Flexsteel. First, the customer support at Newmar for my CS is superb and I am looking forward to my visit at Camp Newmar to repair warranty issues that I would not trust the dealership to accomplish. Sad to say, i spent a few bucks more locally thinking I would have readily available customer support, but that has proven not to be the case.
There are two places the extension can be manually released from the motor drive. The first is a handle at front of the couch (underneath). The second is where the cable that is attached to the front release handle attaches to a bar at the motor. In my case, there was too much slack in the cable to manually lift the bar relaease with the handle, So I went directly to the lifting bar at the motor and pulled. The couch extension was now free to move. Important to know, since the couch extension must be in the stowed position to bring the slide in. My issue was the strap at the back of the couch extendsion back had become disconnected (bent) and a bad microswitch that acts as a permissive for the system to operate. I incuded some pictures. Solution will be replace the microswitch and strap. Hope this helps in the event anyone else has the problem.
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