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Old 12-10-2018, 09:23 PM   #1
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Captain chairs and sofas

I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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Old 12-10-2018, 09:25 PM   #2
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Originally Posted by JELLIS1 View Post
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
Really? Newmar will cover any of the cost of a 7 year old , second owner coach?

I'm impressed if they will...
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Old 12-11-2018, 03:31 AM   #3
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There have been some issues reported with the material flaking or peeling, some after just 2 or 3 years. As old as your coach is I would be pretty happy with them going half way.
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Old 12-11-2018, 04:10 AM   #4
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Really? Newmar will cover any of the cost of a 7 year old , second owner coach?

I'm impressed if they will...


Take the offer and don't look back.
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Old 12-11-2018, 05:10 AM   #5
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Captain chairs and sofas

Quote:
Originally Posted by JELLIS1 View Post
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?


When you say “half the cost of material” is that for covers only or replacement of the furniture? If covered only, you can buy that directly from Flexsteel for a lot less money.

Which ever direction, you need to upgrade to the real Ultra Leather
material that will last much longer. This is what I did on a 5 year old coach and yes Newmar will stand behind their product for customer satisfaction.
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Old 12-12-2018, 09:51 AM   #6
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Quote:
Originally Posted by JELLIS1 View Post
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
We have a 2013 Ventana, did they say that they would pay half for both the New Material AND the Labor?
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Old 12-12-2018, 07:02 PM   #7
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Could we see pictures of the damage?

I have a 2014 and other than a little wear I very happy.. I would like to see the pictures so I would know what to keep an eye out for...
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Old 12-12-2018, 08:53 PM   #8
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My 2015 Dutch Star did that within 2-3 months of being new. Newmar replaced all the furniture.
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Old 12-13-2018, 04:52 AM   #9
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We have a 2013 Ventana, did they say that they would pay half for both the New Material AND the Labor?
No just materials
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Old 12-13-2018, 04:57 AM   #10
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Thank you

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Originally Posted by JELLIS1 View Post
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
Thanks for the info... I’ve contact Flexsteel and they want me to send them pics of Company Label and chairs not certain what they are going to do. But I will update status. And I will post pics for others to see.
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Old 12-13-2018, 05:01 AM   #11
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You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
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Old 12-13-2018, 11:28 AM   #12
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Smile

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Originally Posted by JELLIS1 View Post
Thanks for the info... I’ve contact Flexsteel and they want me to send them pics of Company Label and chairs not certain what they are going to do. But I will update status. And I will post pics for others to see.
That sounds promising, Let's hope for the best.
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Old 12-13-2018, 11:48 AM   #13
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You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
That's true ----my 2004 had this information !!
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Old 12-13-2018, 06:29 PM   #14
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Thanks

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You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
Lass
That what Flexsteel said I will look there for the numbers they need. I know the chairs and furniture is Flexsteel by the label on the chairs.
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