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12-10-2018, 09:23 PM
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#1
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Junior Member
Join Date: Sep 2018
Posts: 10
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Captain chairs and sofas
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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12-10-2018, 09:25 PM
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#2
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Senior Member
Join Date: Jul 2018
Posts: 176
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Quote:
Originally Posted by JELLIS1
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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Really? Newmar will cover any of the cost of a 7 year old , second owner coach?
I'm impressed if they will...
__________________
2014 Newmar Ventana 4369
2021 Chevy 2500 toad
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12-11-2018, 03:31 AM
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#3
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Senior Member
Join Date: Oct 2017
Location: Full Timing From SW Florida
Posts: 1,950
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There have been some issues reported with the material flaking or peeling, some after just 2 or 3 years. As old as your coach is I would be pretty happy with them going half way.
__________________
Stand For The Flag.....Kneel For The Fallen
Gave Up Full Time RV Traveling 2023.
U.S. Army: VN 71-72 (64B20)
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12-11-2018, 04:10 AM
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#4
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Senior Member
Thor Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Posts: 3,790
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Quote:
Originally Posted by S_Watkins
Really? Newmar will cover any of the cost of a 7 year old , second owner coach?
I'm impressed if they will...
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Take the offer and don't look back.
__________________
2006 Hurricane 31D built on a 2006 Ford F53
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12-11-2018, 05:10 AM
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#5
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Senior Member
Join Date: Sep 2012
Location: Tarpon Springs, Fl.
Posts: 1,540
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Captain chairs and sofas
Quote:
Originally Posted by JELLIS1
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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When you say “half the cost of material” is that for covers only or replacement of the furniture? If covered only, you can buy that directly from Flexsteel for a lot less money.
Which ever direction, you need to upgrade to the real Ultra Leather
material that will last much longer. This is what I did on a 5 year old coach and yes Newmar will stand behind their product for customer satisfaction.
__________________
2013 Newmar Ventana 3434 (sold)
2018 Wrangler JLU Rubicon (sold)
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12-12-2018, 09:51 AM
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#6
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Senior Member
Newmar Owners Club Texas Boomers Club Freightliner Owners Club
Join Date: Nov 2014
Posts: 116
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Quote:
Originally Posted by JELLIS1
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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We have a 2013 Ventana, did they say that they would pay half for both the New Material AND the Labor?
__________________
Warren Wilkerson
2013 Newmar Ventana DP 4018
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12-12-2018, 07:02 PM
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#7
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Senior Member
Join Date: Jul 2018
Posts: 176
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Could we see pictures of the damage?
I have a 2014 and other than a little wear I very happy.. I would like to see the pictures so I would know what to keep an eye out for...
__________________
2014 Newmar Ventana 4369
2021 Chevy 2500 toad
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12-12-2018, 08:53 PM
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#8
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Senior Member
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 5,062
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My 2015 Dutch Star did that within 2-3 months of being new. Newmar replaced all the furniture.
__________________
2015 Dutch Star 4018
2017 Jeep Wrangler Sahara
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12-13-2018, 04:52 AM
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#9
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Junior Member
Join Date: Sep 2018
Posts: 10
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Quote:
Originally Posted by JWWW
We have a 2013 Ventana, did they say that they would pay half for both the New Material AND the Labor?
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No just materials
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12-13-2018, 04:57 AM
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#10
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Junior Member
Join Date: Sep 2018
Posts: 10
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Thank you
Quote:
Originally Posted by JELLIS1
I reasonly purchased a 2012 Ventana and the captains chairs and sofas all are peeling the leather from the seats. Newmar only wants to cover half the cost for the materials and I pay the other half. If there is a defect shouldn’t they cover it all has anyone else dealt with this?
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Thanks for the info... I’ve contact Flexsteel and they want me to send them pics of Company Label and chairs not certain what they are going to do. But I will update status. And I will post pics for others to see.
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12-13-2018, 05:01 AM
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#11
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Senior Member
Join Date: Sep 2012
Location: Tarpon Springs, Fl.
Posts: 1,540
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You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
__________________
2013 Newmar Ventana 3434 (sold)
2018 Wrangler JLU Rubicon (sold)
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12-13-2018, 11:28 AM
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#12
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Senior Member
Newmar Owners Club Texas Boomers Club Freightliner Owners Club
Join Date: Nov 2014
Posts: 116
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Quote:
Originally Posted by JELLIS1
Thanks for the info... I’ve contact Flexsteel and they want me to send them pics of Company Label and chairs not certain what they are going to do. But I will update status. And I will post pics for others to see.
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That sounds promising, Let's hope for the best.
__________________
Warren Wilkerson
2013 Newmar Ventana DP 4018
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12-13-2018, 11:48 AM
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#13
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Senior Member
Join Date: Mar 2014
Location: Campbellsville Ky
Posts: 509
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Quote:
Originally Posted by lass
You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
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That's true ----my 2004 had this information !!
__________________
2008 American Tradition 42C 2018 JUL Jeep Wrangler
2004 Newmar Dutch Star 4010 Spartan (Sold)
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12-13-2018, 06:29 PM
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#14
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Junior Member
Join Date: Sep 2018
Posts: 10
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Thanks
Quote:
Originally Posted by lass
You can find the Flexsteel tag under your captain chairs tucked between the cushion and springs. That will give you the seat style, material and the Newmar PO number.
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Lass
That what Flexsteel said I will look there for the numbers they need. I know the chairs and furniture is Flexsteel by the label on the chairs.
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