Originally Posted by PanJH
I agree--- the Newmar mgmt over the past few years really didn't care.... my certified ,returned receipt letter to Matt Miller went unanswered.......
My letter as well as request for meeting were also ignored.
one can only surmise, post 2008-2009, mr. miller had been focused on selling the business and it shows. Anyone involved with the sale of a business understands, it does not take place over night. Since early mid teens, "Mahlons' Newmar quality had been compromised for Millers Quantity, unfortunately.
The tag axle defects, known to newmar in 2015, the fan frame defect known in 2015, pdm problems since at least early 2017, the fws defects for 2016-17 models, the fake leather at least early 18 (I paid for mine to be replaced), windows falling, some units with awning improperly mounted and the list goes on. How many had to replace charge solenoid, now we are up to the 3rd version in the 4 yrs I have this newmar (2nd one). These are reflections of a company more focused on taking short cuts in a rush to ramp up sale numbers.
Newmar DOES make a very beautiful coach, heads and shoulder above most others. However, as other owners are slowly but surely starting to notice this lack of (intentional) attention to quality. This despite the very fact that there are very many newmar employees who are extremely professional, competent and people of high integrity. I have come to know these people, because I have spent so much time at newmar over the last 7 yrs. Some of these employees worked at Holiday Rambler, when it was family owned and a quality product. they came to newmar because of Mahlon.
The SAD part is, Newmar is more than capable of producing a hi quality coach, one that can easily dominate the entire market. Even if, one where to justify Miller's short term objective in selling his business, we would at least hope, the new ownership would have the foresight to look long term and not just to focus on short term gains.
...and last, as owners, who very many are peculiar about their newmar, we too have a choice. This community and forum too, is an opportunity to influence the decision makers. It is a choice.