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Old 01-13-2025, 07:35 AM   #1
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Dish Trav'ler issue

I'm having issues with my Trav'ler and dish. I'm getting a complete signal loss message that will happen on my TV's. It will last for a couple of seconds to a minute then will go back to live TV. I've contacted dish and winegard. With 2 companies involved they both like to blame the other one for the issues. Can't get a answer as to why this is happening. After contacting winegard and sending pictures they said the arm on the satellite dish was bent. It's not it was the angle on the picture. If it was bent I shouldn't be getting a good picture on them most of the time. Told me to contact dish. Anyway was wondering if someone else has had the problem and come up with a fix. I've made sure all the coax connectors are tight. Yes I have a clear view of the sky.
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Old 01-13-2025, 08:04 AM   #2
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Quote:
Originally Posted by patrickemb View Post
I'm having issues with my Trav'ler and dish. I'm getting a complete signal loss message that will happen on my TV's. It will last for a couple of seconds to a minute then will go back to live TV. I've contacted dish and winegard. With 2 companies involved they both like to blame the other one for the issues. Can't get an answer as to why this is happening. After contacting winegard and sending pictures they said the arm on the satellite dish was bent. It's not it was the angle on the picture. If it was bent I shouldn't be getting a good picture on them most of the time. Told me to contact dish. Anyway was wondering if someone else has had the problem and come up with a fix. I've made sure all the coax connectors are tight. Yes I have a clear view of the sky.
We have a Traveler also and for at least a year HAD experienced the same signal loss problem as you are facing. I would call Dish and they would assure me the problem wasn’t on their end.


Not to say it wont be your Traveler, but it’s likely that you will eventually find that your problem is either in your hdmi splitter, splitter transformers or the hdmi cable ends.

Although they are very difficult to get to because they are installed in hard to reach areas (mine was under sink), you can check them out and verify.

I first switched the transformers. Helped for a while. Then same signal loss problem. I replaced the splitter. Ah, that did it. Then signal loss again.

While working with replacing the splitter, one of my hdmi OEM cable ends fell off. Then another fell off. I had to replace the main cables from my Hopper and my disc player. Not a fun job.

I then put 3’ extension hdmi cables on my setup to bring it where I can deal with it if it happens again.

It’s worked flawlessly now for months. What an ordeal. Good luck.
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Old 01-13-2025, 09:25 AM   #3
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Quote:
Originally Posted by patrickemb View Post
I'm having issues with my Trav'ler and dish. I'm getting a complete signal loss message that will happen on my TV's. It will last for a couple of seconds to a minute then will go back to live TV. I've contacted dish and winegard. With 2 companies involved they both like to blame the other one for the issues. Can't get a answer as to why this is happening. After contacting winegard and sending pictures they said the arm on the satellite dish was bent. It's not it was the angle on the picture. If it was bent I shouldn't be getting a good picture on them most of the time. Told me to contact dish. Anyway was wondering if someone else has had the problem and come up with a fix. I've made sure all the coax connectors are tight. Yes I have a clear view of the sky.
i had a wireless HDMI transmitter that would quit transmitting when it was hot... i replaced it and my issue went away...
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Old 01-13-2025, 09:27 AM   #4
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Originally Posted by Country Road View Post
We have a Traveler also and for at least a year HAD experienced the same signal loss problem as you are facing. I would call Dish and they would assure me the problem wasn’t on their end.


Not to say it wont be your Traveler, but it’s likely that you will eventually find that your problem is either in your hdmi splitter, splitter transformers or the hdmi cable ends.

Although they are very difficult to get to because they are installed in hard to reach areas (mine was under sink), you can check them out and verify.

I first switched the transformers. Helped for a while. Then same signal loss problem. I replaced the splitter. Ah, that did it. Then signal loss again.

While working with replacing the splitter, one of my hdmi OEM cable ends fell off. Then another fell off. I had to replace the main cables from my Hopper and my disc player. Not a fun job.

I then put 3’ extension hdmi cables on my setup to bring it where I can deal with it if it happens again.

It’s worked flawlessly now for months. What an ordeal. Good luck.
Thanks for the suggestions. I do have a couple of HDMI switches that are in the cabinet above the fridge they are for my living room tv only. Only splitter is the coax coming inside and going to the TV's. The only thing in common to the TV's are the coax coming from the splitter. I have 3 Wally's and not the hopper so they are independent of each other. I should have stated that in my original post.
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Old 01-13-2025, 09:32 AM   #5
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Also when the bedroom TV is on and the living room tv is on I don't get the error message at the same time. One will still be ok with no signal loss.
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Old 01-13-2025, 10:20 AM   #6
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Quote:
Originally Posted by patrickemb View Post
I'm having issues with my Trav'ler and dish. I'm getting a complete signal loss message that will happen on my TV's. It will last for a couple of seconds to a minute then will go back to live TV. I've contacted dish and winegard. With 2 companies involved they both like to blame the other one for the issues. Can't get a answer as to why this is happening. After contacting winegard and sending pictures they said the arm on the satellite dish was bent. It's not it was the angle on the picture. If it was bent I shouldn't be getting a good picture on them most of the time. Told me to contact dish. Anyway was wondering if someone else has had the problem and come up with a fix. I've made sure all the coax connectors are tight. Yes I have a clear view of the sky.
I'm currently experiencing the similar issue with Trav'ler and Dish in my rig yielding the exact same symptoms that you describe. What I've noticed is that my bedroom Dish receiver is fine, it is the one in the livingroom that gets a pixelated display and then a loss of satellite signal error (which is from the Dish receiver vs the Samsung TV and not pixelated).

What I've noticed is that
  • Bedroom receiver / TV display is fine
  • Living room is the only one acting up
  • Even when pixelated for the display, the Dish menus display perfect, so not HDMI cable related (although I've already had to replace the connector on that HDMI cable as it pulled away from the cable last year).
  • If I move my coax cables around some behind the Dish receiver, it will work for a bit.

Since all my connections are tight and the rear receiver/TV is working great I'm suspecting the connectors at the end of one of the cables in that specific cabinet, the dealer installed splitter in that cabinet, or a bad cable between splitter and receiver. On my unit the cables are a mess with lots of bends and turns and loops, which puts pressure on all the cable connections. Not ideal. I suspect when I move thigns around back there all I'm doing is taking some tension/pressure off a falty connector.

My next step is to swap the two receiver boxes to see if it's the box (just to test the easy thing first). If not the box then I'll try replacing the short cable that goes from the splitter to the Dish receiver box and if that doesn't work then the splitter. If that doesn't work then I'll go for replacing the cable connectors in that cabinet. All the while I'll disconnect, reorganize the cables, use some zip ties, and then reconnect to try to remove any tension on the connectors/connections.

Good luck with your issue!!! Having the 2nd receiver in the bedroom location to test and compare the two against each other is how I've descoped the problem down to within my living room cabinet.

Best,
-Mark
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Old 01-13-2025, 10:42 AM   #7
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Also, if your issue ends up being with both TVs then the connections in / out of the splitter, or the splitter itself can be suspects. Note this though: There may be a hidden device inline inside your attic and one of those two cable connections may have come loose.

When my dealer first installed my Trav'ler and Dish, they admitted later to totally omitting a required piece of electronics that came with the Trav'ler. Don't ask. Long story short they said they discovered they had forgotten to install it on a follow up visit ("I know you claim the satellite works, but trust me it doesn't...").

My understanding is it is in the attic and somehow they mananaged to get to the cables to install it through the faceplate where the roof mounted Everest WiFi Extender routes its LAN/WAN cable into the over the driver electronics cabinet as well as the cable that routes to the Winegard Trav'ler controller box. As my Trav'ler is mounted up front near that location their story sounded feasable.

I only mention this as I would have never suspected that there was "hidden" equipment in the attic threaded onto the cable(s) coming out of the Trav'ler between the Trav'ler and my receiver boxes had I not had to go through that "repair" to my system to actually finish their installation...

Best,
-Mark
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Old 01-13-2025, 11:39 AM   #8
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A few months back, I had a similar issue. The TV worked fine and then suddenly lost the signal. I thought I had an issue with the HDMI cable going into the back of the DirecTV box. I would unplug and plug it back in and it would work. Finally, that didn't fix it. In the past, I took a piece of 3/8" plywood that fit under the DirecTV box and cut two holes the size of the two front rubber feet. I secured the board to the floor of the cabinet and then placed the two front feet of the DTV box into the holes. This prevented it from shifting while driving. However, the HDMI cable is so rigid it still put strain on the connector at the back of the box. I added a right-angle coupler that helped the stress, but the TV continued to quit and then finally stopped altogether. I love TV in the evenings and this made me nuts!

Next....I've had the short cable on the dish that goes from the body to the arm go bad in the past. I replaced that....I carry a spare. That didn't do it. So, I moved I moved the DirecTV box to the bedroom and it worked.

Finally, my last clue, my wife came in the front door and when she closed the door, the TV came back on.

I went on a search and found that rather than use a coax cable from point A to point B, Newmar used barrel connectors and just added 6' lengths as needed. So, in a 30' run, they had five 6' cables connected together.

All of these cables and connectors are in the storage bays. Most were on the driver's side above the pass thru bay. I crawled in and located at least a half dozen barrel connectors and started tightening them. On the passenger side in the 3/4 bay, I have the black DirecTV SWM box (about the size of a deck of cards) secured to the frame rail. I tightened those connections. You have to kind of pull and follow the cables to see if there are any hidden connectors in bundles.

During the above search, I found a couple of barrel connectors that were REALLY loose. Once all were tight, the TV came back on and hasn't been an issue since.

Note.....I also pulled the wall coax cable plates and tightened the cable nuts on those. I wanted to cover all the bases. However, the barre connectors were the issue.
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Old 01-13-2025, 12:27 PM   #9
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Thanks for all suggestions. I went ahead and emailed winegard again asking a couple questions so they couldn't say to replace the arm. They were very prompt and guess I had a more knowledgeable person on the other end. They said it could only be 3 things cause the issue. 1. The splitter in the cabinet 2
The coax that's running from satellite to inside my coach. 3 the coax that's running from base of Trav'ler up thru the arm to lnb. Going to try replacing the splitter and coax on the arm, those are the easiest. Then if that doesn't help will try and replace the coax going inside. Really hope that will pull out easy but I don't have much hope for that. Lol
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