Hi rickdw,
The awning is spring loaded to the open position. The motor is there to have a slow controlled opening and to roll the awning close while winding up the spring. When the awning stops short, do you hear any "clicking" from the motor. This would be the motor clutch slipping. Unless there is a mechanical bind or broken part there is nothing to stop the awning from completely closing. If you are in a safe place all I can suggest is to get on a ladder and determine why the motor will not completely close the awning.
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Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
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