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Old 06-02-2023, 09:48 AM   #1
Join Date: Apr 2018
Posts: 38
Dometic AC Warranty Questions

Does anyone have experience with Dometic's two-year warranty on Penguin AC units?

My six-week old AC unit failed and I can't get into a "Dometic" Service Center here in Western New York until late July. Dometic suggests that I purchase a new unit and have a mobile RV Guy install and send in all the receipts to Dometic for reimbursement.

My question is: Has anyone had experience with this route? Is Dometic easy or hard to work with to get reimbursed.

Thanks Steve,
2004 Mountain Aire
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Old 06-02-2023, 01:20 PM   #2
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I just had one replaced on my coach under an extended warranty plan so not exactly the same but here are some things to thing about.

I took several weeks to locate and ship a replacement unit.

I had to take my coach to the mobile tech's facility because of the weight of the unit required two people.

Disposal of the failed unit.
Eric & Jean Nelson
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Old 06-02-2023, 01:32 PM   #3
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Originally Posted by Flying E View Post

I had to take my coach to the mobile tech's facility because of the weight of the unit required two people.
The Penguin II's weigh 100Lbs. Not easy for 1 guy to get it up to the roof.

Really wondering why Dometic is telling you to replace the entire unit. Makes me think it's out of freon. Usually they send a tech out to diagnose the Control Relay Board first.
2023 Tiffin Allegro Bus 45OPP
2019 Birkshire 34QS - Traded
2020 Jeep Cherokee Trailhawk with BlueOx/AF1
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Old 06-02-2023, 09:03 PM   #4
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Western New York repair shops of worth:

Perhaps one of these may help?
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Old 06-03-2023, 08:17 AM   #5
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Over the years I've had 3 Dometic A/C units go bad on my coaches- they never have tried to repair them- they have always replaced them with a new unit.

If memory serves me correctly- I think they have a 2 year warranty.

Happy Trails
Capt. Bill
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dometic, warranty

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