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07-17-2020, 08:28 PM
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#1
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Member
Join Date: Dec 2015
Posts: 51
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Door not responding to remote
Entry door not responding to the remote, cargo doors work fine. The keys work fine in the entry door. Is there supposed to be power to these pins in the door jamb? Newmar CS was not all that helpful.
2018 Dutch Star 4327
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2000 American Eagle 40', 2018 Newmar Dutch Star 4327
2015 Jeep Grand Cherokee 4wd Outlander.
"Our life is most people's vacation!"
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07-17-2020, 08:33 PM
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#2
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Senior Member
Join Date: Jun 2019
Posts: 236
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Does your remote use batteries?
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2001 XL3550 BSL (Blue Ox)
2011 JK Wrangler
Co-pilot Sandi Visalia Ca
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07-17-2020, 10:22 PM
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#3
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Member
Join Date: Dec 2015
Posts: 51
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01blueox
Yes, I had thought of the batteries, but the cargo doors respond to the remote just fine. The entry door will not respond to the remote or the keypad on the grab handle. The cargo doors respond to both the remote & the keypad.
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2000 American Eagle 40', 2018 Newmar Dutch Star 4327
2015 Jeep Grand Cherokee 4wd Outlander.
"Our life is most people's vacation!"
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07-18-2020, 09:56 AM
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#4
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Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: May 2012
Posts: 467
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We had something similar when we bought ours. It was a faulty actuator in the door lock itself. Dealer replaced it.
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Terri & Maria, Staci, Penny, Bailey and the rest of our Norwich Terriers
2019 Newmar Ventana 4369
2015 Ford Edge Titanium
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07-19-2020, 11:34 AM
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#5
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Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: Apr 2016
Posts: 1,412
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Did you try the button on the dash for unlocking the door? The picture you posted is the contacts for the door lock/unlock. If you put a voltmeter on the contacts on the door frame you will see a momentary 12 V pulse when you lock or unlock the door. Make sure the contacts are clean and they are lined up with the contacts on the door. On my Dutch Star the lock/unlock button is the last button on the right under the radio. If it works on the dash but doesn’t work from the Fob, you may need to reprogram the key fob.
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Paul, Christy and Leap
2017 Dutch Star 4018, 2021 Jeep Wrangler
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07-21-2020, 02:03 PM
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#6
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Senior Member
Join Date: Aug 2017
Location: Naples, FL
Posts: 543
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Turn the salesman switch of for a count of 30. Turn back on. I had the same issue fixed it.
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Paul & LeAnn Toth
The Doodles Kiki and Baxter
2022 Dutch Star 4369
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07-21-2020, 02:12 PM
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#7
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Senior Member
Join Date: Jul 2014
Posts: 35,349
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Good luck finding a Salesman Switch.
Don't look to hard, there is none.
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07-21-2020, 03:12 PM
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#8
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Senior Member
Newmar Owners Club Tiffin Owners Club Entegra Owners Club
Join Date: Feb 2017
Location: Fulltiming Since 2011
Posts: 1,492
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Hi - We had a "salesman" switch on our '18. It's not labeled as such but is often called that. On the passenger panel.
Tom
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Tom and Annie & Java
2022 Anthem 44B
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07-21-2020, 03:36 PM
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#9
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Senior Member
Country Coach Owners Club
Join Date: Feb 2019
Location: Tucson AZ
Posts: 456
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Just went through this process and wound up replacing the failed OEM remote control module (which was obsolete) with an Avital 2101L unit. However, before you get to that point:
You can use an ordinary 9 volt household battery to test the control module in the door. You can use jumper wires with alligator clips or just press the battery terminals against the contacts on the door. Reverse the battery to test both lock and unlock functions.
If that does not work, before going further, I would remove the two screws and pull out the door contact switch module, pull the wire connectors from the switch terminals and clean them.
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John
2007 Country Coach Tribute; Cat C9 400; 2012 Ford Edge toad; Roadmaster Blackhawk 2 10,000 lb tow bar; Demco AF1 Braking System; 2007 BMW K1200LT Hannigan Trike Conversion; Member, IEEE, NFPA, PMI, NRC SRO (Ret).
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07-21-2020, 08:54 PM
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#10
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Senior Member
Join Date: Dec 2015
Posts: 136
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You did not indicate if the keyless entry keypad worked to actuate the entry door lock. If it also does not work then the first thing to do is to push the contacts of a 9 volt battery against the two brass pins (door side pins) in your photo. One battery contact postion should lock the door and the other (battery rotated 180 degrees) should unlock it. You will hear the push-pull actautor inside the door clack as it changes position. If the battery does not operate the actuator then you may have a bad actuator or bad coach side contacts. You can buy a push-pull actuator from PTL Engineering 810-664-2310 who makes the door. Instruction video is online at their website. I replaced mine without too much work.
Key fob is supplied by Trimark 800-447-0343.
There is also a slight chance that your Trimark radio frequency/control module is not working. It receives the radio signal from key fobs and the wired signal from the keyless entry pad and controls door lock. Trimark techs can help you troubleshoot the system. The small module box should be located in the dash behind your gauge panel. It may be buried under cables inside the dash and hard to see.
Keith
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Keith
2016 Newmar Dutch Star Model 4018
Jeep Wrangler Rubicon Full Time Since Fall 2015
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07-22-2020, 06:02 AM
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#11
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Junior Member
Join Date: Nov 2017
Location: Bernville, PA
Posts: 2
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Remote contacts
Hello kbrede - try sanding the contacts (in your photo) lightly. We had same problem with Ventana and that cleaned up contacts... Good luck
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07-22-2020, 07:45 AM
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#12
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Member
Join Date: Dec 2015
Posts: 51
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Thank you all for the great insight.
I forgot my basic troubleshooting skills, like applying power to the pins to see if that made the actuator work.
I will have time to test things further today and will report back with my findings this evening.
For the person that asked about the keypad, it does not work the door either, just the cargo doors actuate. So the entry door is completely unresponsive from the keypad, remote, and the switch on the dash.
Now where did I stash that multimeter and test leads?
__________________
2000 American Eagle 40', 2018 Newmar Dutch Star 4327
2015 Jeep Grand Cherokee 4wd Outlander.
"Our life is most people's vacation!"
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07-22-2020, 07:57 AM
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#13
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Registered User
Join Date: Mar 2019
Posts: 1,336
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Quote:
Originally Posted by Kbrede
Entry door not responding to the remote, cargo doors work fine. The keys work fine in the entry door. Is there supposed to be power to these pins in the door jamb? Newmar CS was not all that helpful.
2018 Dutch Star 4327
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Yes, and you have to lightly burnish them, jamb and door with a dollar bill or crocos cloth a couple times per year
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07-22-2020, 01:39 PM
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#14
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Junior Member
Join Date: Dec 2017
Posts: 3
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We were having the same problem with the entry door lock. We just cleaned the contacts and everything works perfectly. Thanks for the help. This is a great forum.
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