Equipment failure

[RAWKDW10]

We took delivery of our 2023 newmar Bay Star 3014 on 11/17/22. There were a few items on the PDI most of which have been repaired. The question I have is if you have had issues with your new Bay Star, how long did it take to correct the issue. For example the shade on the Passenger side did not retract. Replacement was in May 2023 (6 months). The door to the outside would not unlock from the inside 11/29/22. Received a notice of recall on the door in May. No indication of when repair will take place. We do not lock the door when we are in the coach. Battery disconnect was faulty and noted the first of Jan. 2023. Waiting on new switch as of this date. Our last trip we noted the sensor on the fresh water tank did not work. Have not heard what the projected repair date will be. Problem with water heater not switching on. This is an interesting problem since the techs can get it to work and have sent me step by step procedure. I can get it to work in my driveway but not at an RV campsite. Drop down bunk over driver. We took our grand children on a camping trip this week. Before leaving, I activated the bed and it worked perfectly. At the RV camp site it would only come partially down. It appeared solid but they did not want to use it.

To say we are starting to get gun shy with this coach is an understatment. That is why I am asking the community if they have experienced problems with long repair wait times.

Alan Wheeler

[jaydee325]

Has Newmar been contacted directly? Not by e-mail but by direct phone conversation with customer service with a log of date, time, person and content of call?

[blh427]

Sorry to hear about your troubles. I picked up the same model coach as yours on April 17 at NIRVC in Las Vegas. They fixed everything I found before I left - I stayed overnight in their campground/parking lot for 3 nights. They ordered a new bathroom cabinet door that had a rough corner and some floor tiles that needed to be replaced from marks left by the slide rollers. Parts arrived on May 26, so about 5 weeks.

[GW4607]

Originally Posted by RAWKDW10

We took delivery of our 2023 newmar Bay Star 3014 on 11/17/22. There were a few items on the PDI most of which have been repaired. The question I have is if you have had issues with your new Bay Star, how long did it take to correct the issue. For example the shade on the Passenger side did not retract. Replacement was in May 2023 (6 months). The door to the outside would not unlock from the inside 11/29/22. Received a notice of recall on the door in May. No indication of when repair will take place. We do not lock the door when we are in the coach. Battery disconnect was faulty and noted the first of Jan. 2023. Waiting on new switch as of this date. Our last trip we noted the sensor on the fresh water tank did not work. Have not heard what the projected repair date will be. Problem with water heater not switching on. This is an interesting problem since the techs can get it to work and have sent me step by step procedure. I can get it to work in my driveway but not at an RV campsite. Drop down bunk over driver. We took our grand children on a camping trip this week. Before leaving, I activated the bed and it worked perfectly. At the RV camp site it would only come partially down. It appeared solid but they did not want to use it.

To say we are starting to get gun shy with this coach is an understatment. That is why I am asking the community if they have experienced problems with long repair wait times.

Alan Wheeler

Sorry for your issues. I would be gun shy with the DEALER, not the Bay Star or Newmar. We all have problems with a new coach. What makes it an unpleasant experience is if the dealer is not responsive. I would contact Newmar and see if parts are on order.

[macnut]

Wow, sorry to hear about that! It should not take that long to get parts. You may want to verify with they are really backordered or it’s that’s just an excuse.

I classify problems in two ways. The first is if it keep me from camping. These I want worked right away (like your water heater) ! The second is I can still camp but it is annoying. These I don’t mind scheduling till later.

For my last coach, I just scheduled an appointment every six months to change the oil and other maintenance, and also fix all the annoyances. This actually worked great until Covid and parts shortages. I think it’s time to get this coach into that schedule.

We haven’t had too many issues since the walkthrough. At the walkthrough the refrigerator door was warped and Newmar replaced it within a month. Also, the faucet leaked inside the mechanism and they replaced it, too, within a month.

The only walkthrough issue we still have is a very loud squeaking step. The dealer tried to fix it by lubricating it. I tried that too. NIRVC worked with Newmar on a fix but it didn’t work. Newmar is now working with Lippert on the next step. I’m confidant they’ll come through with a fix. It’s really annoying but it doesn’t keep us from camping, so I don’t mind scheduling this at a convenient date.

We’ve had two other issues come up. One was the awning, which would not unfurl properly. This was discovered in October. In November, The dealer tweaked the tractioner and it still didn’t work right. I tried to get them to set both tractioners so they would help on the way out, but the tech insisted one was to help it go on and one to help it go out. Well, I made an appointment with a Newmar tech in Indio for March and he fixed it by setting both to help the awning unfurl. It took him 10 minutes. Just to be safe, he showed up with a motor in case it was bad.

He also fixed an issue I probably caused. The drivers seat was not locking when I turned it back to the driving position. He took the part out and bent it back in place. It was out just a little, but that fixed the problem. He also showed me how to properly turn the seat around and not have to force it.

I can’t say enough about the Newmar techs in the field in Indio and Mesa! They are awesome.

I hope that helps somewhat. All motorhomes will have a few problems each year, but it shouldn’t take long to get parts, and scheduling ahead of time (every 6 months) can save trips to the repair shop avoid some aggravation.

Wishing you the best on your heater repair! By the way, some of your issues may be related to your battery strength. The next time, you might want to check your battery strength when it happens.

[VentanaOdyssey]

Get on the phone with Newmar Customer Support and explain the issues and inform them of who the dealer is. Call your dealer and get the PO numbers they used to order replacement parts then call Newmar Parts department and see what the status of those parts are and tell them to expidite.

We bought a new 2022 Ventana 4/3/23 and picked it up 4/7/23. At the time we were told the roller tube for the Girard awning was bent but the parts were ordered. We took delivery and went on a 10 day trip. We got back and checked the status of the roller tube and were told it would arrive 5/29/23 so they made an appointment for me to drop off 6/5/23 to correct the roller tube and a list of other QC issues and three recalls. Well, come the morning of 6/5/23 at the dealer I am told the roller tube was not in. So, I leave the coach, but I ask them for the part number of the roller tube. I get home, go to Newgle parts and search the part number. That gave me the Girard part number. I call Girard, they have tons of the tubes in stock and I ask about lead time and am told a few days. I call the dealer and get the PO number they used to order the roller tube then called Newmar parts and ask them to track that PO number. Turns out Newmar had the roller tube back in late April and well it was delivered to manufacturing instead of parts. I told the guy enough and to find the tube and ship it immediately to the dealer and provide tracking. That was 6/8/23 and Yellow Frt has it with a delivery date of 6/13/23.

Long story short, it appears neither the dealers or Newmar follow-up on parts orders, they place them and forget them. If a PO remains open for two months oh well.

So stay on the dealer and Newmar to get what you need in a timely fashion.