Expert Advice Requested: New 2015 King Aire flooded with 50 gallons of water

[The Driver]

Might be a short drive...when the airbags on one side suddenly drop for their driver!

[Magumba]

Being a brand new camper I think it should go back to factory for replacement. We had a major water leak in our 95 Suncruiser, which we inadvertently caused, Progressive totaled the camper due to the cost of repair. The RV shop that did an estimate said all the walls would have to come out, carpets replaced and rebuilt from the floor up.
Good luck.

[uncnavy2000]

Originally Posted by The Driver

Might be a short drive...when the airbags on one side suddenly drop for their driver!

Believe us - we clearly stated our air-bag problem in the spreadsheet shared with Customer Service and we re-iterated that specific problem on the phone with them this morning. We also told the Tech we met in-person today...

[Gordon Dewald]

Well it sounds like a lot of the angst over the Newmar primary response was for naught. Good on Newmar for returning the coach to the factory. I expect their attitude will further change once it gets there. Baby steps.

I do not wish the driver bad luck but . . . . . . it would be great if he could recount a litany of issues when it arrived at the factory.

P.S. - I would take any and all personal items out of the old coach in preparation for the new one. Fingers crossed.

[palehorse89]

Glad to read its going back Mike! Must be a small/big relief to you both!

[jigsup]

One step at a time. -- A very good first step! -- Hang in there, you're doing great!

[Farmer Steve]

Good First Step!

[Stealth01]

Mike,
We've been traveling so I'm late to the post... So sorry for your situation!! Depending on what Newmar decides to do with the coach, one thing I haven't seen mentioned is an extended warranty following the repairs to handle future "unknowns" that may result firm the water damage! Best of luck and here's hoping Newmar will step up to the plate...

[firedoc]

😃


Sent from my iPhone using iRV2 - RV Forum

[Davdeb1]

Originally Posted by PBG

Question: How would everyone expect this to be handled if the delivery would have been done by a Dealer and not the Factory? Because it was directly from the factory, do we have the expectation the quality control is better than a unit that was delivered and inspected by a dealer?

I think it doesn't matter, it would still happen. Of course, because it was delivered by the factory, we will say it was unforeseeable. If it was delivered by the dealer, then most everyone would blame the dealer for not checking it thoroughly. Not too many of us would give the dealer the benefit of the doubt.

[nforus]

Mike,

That's good news, and it's where we knew you would end up, it just never happens as fast as we want it to. Newmar will have the airbag issue sorted out before they take your coach. They've only been doing this for over 40 years and are on the the very very short list of MFG's who didn't go broke and either disappear, or re-invent themselves during the downturn a few years ago, so you're dealing with some experienced people. We hope you get the coach sorted out soon because RV traveling season is now upon us

[Bmaintz8]

Great News... Baby step at a time... I would address compensation for your Time & deprecation on the King Aire that you can't use until repaired or a new unit... Save your receipts & log everything... Good luck...

[HavingABlast]

Mike and DW,

So very glad to read about today's progress. This is but the first chapter in the saga of a book that promises a great outcome. Please be sure and post the subsequent chapters as they evolve. There are a lot of eager readers here😃.



2015 Newmar Ventana 3636 (on order), Cummins ISB,
2014 JKU Wrangler, SMI AF1, Blue Ox

[Mr JP]

Mike;
That is good news or at least a start in the right direction. Please keep us posted on the progress. Ours prayers will continue your way.
Good Luck
JP