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04-30-2015, 10:37 AM
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#309
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Senior Member
Holiday Rambler Owners Club
Join Date: Aug 2010
Posts: 9,732
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Quote:
Originally Posted by Arizona
I would have to say this thread and the potential customers reading it is the reason his coach is going back to the factory . if it was one customer alone they would have replaced the insulation at a repair center and had a let's see what happens attitude.
PR time.
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I agree, and their initial ' This is your only option, take it or leave it' , still leaves a bad taste in my mouth concerning this builder!
__________________
Ben & Sharon
2008 43' Holiday Rambler Scepter PDQ
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04-30-2015, 10:45 AM
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#310
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Senior Member
Newmar Owners Club
Join Date: Jul 2006
Location: Wellington, Florida
Posts: 13,599
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Hi Arizona,
Have you ever owned a Newmar product? I have owned Winnebago products. For me, future purchases will be only a Newmar product. If you have never owned a Newmar the reason I feel this way you may not understand. While Newmar products are very high quality the bottom line is the relationship with Newmar. Newmar and their customers are a family. All Newmar employees from Matt Miller to the receptionist are available to customers. I own an 05 Newmar product. Matt Miller knows my name! The executives know my name! At the Tampa Super show I am greeted with warmth and name recognition. If I am in Nappanee and have questions, there is no question that goes unanswered. This includes voluntary executive involvement, if needed.
How does my last 10 years with Newmar compare to your years with Winnebago?
__________________
Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
The Avatar Is Many Times Around The USA
Nobody Knows Your Coach Like Somebody Who Owns One Just Like Yours
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04-30-2015, 10:48 AM
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#311
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Senior Member
Join Date: Feb 2008
Posts: 542
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I can say from the vantage point of owning 2 Newmar coaches over 14 years that work done by Newmar after warranty will also be corrected if problems arise. They will also authorize warranty work to be done by mobile techs or other facilities if that is the owners desire when a return to Nappanee is a problem.
Example I had my coach resided due to fiberglass checking, shortly after leaving the factory a crack developed in the front cap adjacent to the new sidewall. Newmar said they would take care of it. They gave me the choice of factory repair or a local repair. I opted for factory repair and had the crack stopped drilled to limit the damage. At my convenience they scheduled my repair. They even paid for 1 night in a motel as it took more than a day to complete.
The residing was done at about 1/3 the actual cost and about the price of a full paint job. I don't think any other manufacturer would do that for an 8 year old coach. I personally know of several coaches at the 3-5 year point that were done at no charge. Was this all done with fanfare? No just a first class company quietly doing the right thing for their customers.
When this KA issue is resolved I suspect a lot of crow will be consumed.
Al Sawyer
'05 Mt. Aire
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04-30-2015, 06:53 PM
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#312
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Senior Member
Join Date: Oct 2012
Posts: 1,115
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Quote:
Originally Posted by allynne
When this KA issue is resolved I suspect a lot of crow will be consumed.
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I purchased a $200 plane ticket. My ongoing flight from Dallas was cancelled that night. The airline gave me taxi, meal and hotel vouchers. They also gave me a ticket on the last flight to Las Vegas so I would not have to spend the night in a Dallas airport hotel.
My neighbor bought a $25,000 new car. When the car broke down, the dealership paid for an immediate tow back to the shop and provided a loaner car for as long as necessary. They sold him a car to use and that is what they delivered regardless. This is the kind of customer service many of us are used to expecting and delivering ourselves.
The OP bought a 3/4 million dollar coach. Based on the information in this thread, it seems that Newmar's initial response was "Too bad, so sad, you bought it, you own it and we will get around to dealing with it at our convenience". How is Newmar going to make up for that short of delivering a new coach?
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04-30-2015, 07:19 PM
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#313
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Senior Member
Join Date: May 2013
Posts: 786
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Hi TwelveVolt,
I own one of those High Dollar Newmars, and have been having fun watching this thread ( and yes the OP and I have been in touch) I'm not sure how a manufacturer protects themselves against a 52 cent plastic part failure, especially after the 30 day factory burn in. I'll bet it's the same connector is used in a bunch of Newmar coach's, as Canyon Stars are built along side of King Aires. Same plumbing and electrical, same stuff pulled from the reels on the factory floor. Re-read these threads and you will see that Newmar was just waiting to get a look at the coach. Mike's experience will turn out fine, sorry that it's a pain in the butt for them.
__________________
2013 Polaris RZR 4/900
Location: Colorado
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04-30-2015, 11:28 PM
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#314
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Senior Member
Join Date: Aug 2013
Posts: 609
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Gary, I am not bashing numar itself. The option they gave to the owner himself was the problem. Now because of this thread they are forced to be decent.
I've had three large w coaches while full time since 2000. I've never been to the factory and would consider having to go there a total product failure. I used to recommend w until they started using the cheap slide out drives.
Hooray for The op for beating the system
__________________
Winnebago adventurer 37g, 18 F-150
Full time since 2000
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05-01-2015, 05:38 AM
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#315
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Senior Member
Join Date: Oct 2012
Posts: 1,115
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Expert Advice Requested: New 2015 King Aire flooded with 50 gallons of water
Quote:
Originally Posted by nforus
Hi TwelveVolt,
I own one of those High Dollar Newmars, and have been having fun watching this thread ( and yes the OP and I have been in touch) I'm not sure how a manufacturer protects themselves against a 52 cent plastic part failure, especially after the 30 day factory burn in. I'll bet it's the same connector is used in a bunch of Newmar coach's, as Canyon Stars are built along side of King Aires. Same plumbing and electrical, same stuff pulled from the reels on the factory floor. Re-read these threads and you will see that Newmar was just waiting to get a look at the coach.
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If it is so abundantly used, then how do you explain the fact that there are no spares available for this plumbing part on a coach that was just built?
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05-01-2015, 07:10 AM
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#316
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Senior Member
Join Date: Mar 2014
Posts: 151
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Quote:
Originally Posted by 96 Wideglide
I agree, and their initial ' This is your only option, take it or leave it' , still leaves a bad taste in my mouth concerning this builder!
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I agree, (no I have not owned a Newmar or had any dealings with them)
However, originaly giving one option only, to a owner through no fault of his own and will be out of pocket through depreciated value and inconveinanced by repairs after repairs is not acceptable. If Newmar wants to uphold it's name and reputation it is my opinon they must buy back this coach, make the OP whole and fire sale the Damaged coach to someone with full disclosure.
Ted
__________________
Ted E
2013 Thor ACE 29.2
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05-01-2015, 10:06 AM
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#317
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Senior Member
Winnebago Owners Club
Join Date: Mar 2014
Posts: 14,885
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I see the thread is once again descending into anarchy. Many have lost sight of the reasonable attitude that the OP who is the wronged party in this instance.
Nemar produces 40 coaches a week. While many tout the quality of Newmar I expect there are more issues than admitted coming off the production line. We have heard of one fitting failing out of 40 per week x 50 weeks x 10 (fittings per coach estimated but probably low). That is a failure rate that most manufacturers would love to achieve. 1/20,800= 0.0048% failure rate.
In the matter of triage do you attempt to fix the worst case or take care of several minor items first? Who does the factory deliveries and who do you cancel or postpone? How do you spring a senior tech to spend 4 or 5 days away unless he/she is given time to clear their work load?
It is time to take the emotion out of the postings, tone down the rhetoric and let Mike and Newmar sort out the issues. I am sure they will figure things out and come to an amicable solution.
__________________
Gordon and Janet
Tour 42QD/InTech Stacker
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05-01-2015, 10:57 AM
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#318
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Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 6,400
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Quote:
Originally Posted by TwelveVolt
If it is so abundantly used, then how do you explain the fact that there are no spares available for this plumbing part on a coach that was just built?
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This is one hazard of the "just in time" inventory control method many businesses have gone to. JIT saved Newmar in the downturn so the benefits are very obvious.
__________________
2022 London Aire 4551 * 2022 GD Imagine 2800BH * 2021 RAM 3500 DRW * 2020 Wrangler
NHSO (Newmar Hoot, Sevierville Original)
Kindness Matters
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05-01-2015, 10:58 AM
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#319
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Senior Member
Join Date: Nov 2008
Location: Michigan
Posts: 778
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Quote:
Originally Posted by Gordon Dewald
I see the thread is once again descending into anarchy. Many have lost sight of the reasonable attitude that the OP who is the wronged party in this instance.
Nemar produces 40 coaches a week. While many tout the quality of Newmar I expect there are more issues than admitted coming off the production line. We have heard of one fitting failing out of 40 per week x 50 weeks x 10 (fittings per coach estimated but probably low). That is a failure rate that most manufacturers would love to achieve. 1/20,800= 0.0048% failure rate.
In the matter of triage do you attempt to fix the worst case or take care of several minor items first? Who does the factory deliveries and who do you cancel or postpone? How do you spring a senior tech to spend 4 or 5 days away unless he/she is given time to clear their work load?
It is time to take the emotion out of the postings, tone down the rhetoric and let Mike and Newmar sort out the issues. I am sure they will figure things out and come to an amicable solution.
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The fittings do not fail. I showed the picture to a plumber customer of mine. He said "I've installed thousands of them and have never heard of one failing. It was an installation error that never should have happened. An employee issue. Anyone can be trained to assemble them within a few minutes. No special skill required". A 3 day old flooded coach is completely unacceptable. New coach or a full refund.
__________________
2009 Ventana 3933
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05-01-2015, 05:54 PM
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#320
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Senior Member
Join Date: Aug 2013
Location: Denver
Posts: 818
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Quote:
Originally Posted by Davdeb1
I think it doesn't matter, it would still happen. Of course, because it was delivered by the factory, we will say it was unforeseeable. If it was delivered by the dealer, then most everyone would blame the dealer for not checking it thoroughly. Not too many of us would give the dealer the benefit of the doubt.
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Nothing would of happened as they don't pressurize the water until the PDI or just before. It very well may not have happened at all until the pressurized system was driven around.
__________________
2017 WGO Fuse
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05-02-2015, 05:24 AM
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#321
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Senior Member
Join Date: Oct 2012
Posts: 1,115
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Expert Advice Requested: New 2015 King Aire flooded with 50 gallons of water
Quote:
Originally Posted by redbaron73
This is one hazard of the "just in time" inventory control method many businesses have gone to. JIT saved Newmar in the downturn so the benefits are very obvious.
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The JIT approach was advocated on the AC tour. "The wiring harness you see being installed on this coach was probably assembled just this morning". What if the wiring harness turns out to be faulty or gets damaged during installation? No answer.
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05-02-2015, 05:49 AM
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#322
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Senior Member
Join Date: Oct 2012
Posts: 1,115
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Expert Advice Requested: New 2015 King Aire flooded with 50 gallons of water
Quote:
Originally Posted by Gordon Dewald
I see the thread is once again descending into anarchy. Many have lost sight of the reasonable attitude that the OP who is the wronged party in this instance.
Nemar produces 40 coaches a week. While many tout the quality of Newmar I expect there are more issues than admitted coming off the production line. We have heard of one fitting failing out of 40 per week x 50 weeks x 10 (fittings per coach estimated but probably low). That is a failure rate that most manufacturers would love to achieve. 1/20,800= 0.0048% failure rate.
In the matter of triage do you attempt to fix the worst case or take care of several minor items first? Who does the factory deliveries and who do you cancel or postpone? How do you spring a senior tech to spend 4 or 5 days away unless he/she is given time to clear their work load?
It is time to take the emotion out of the postings, tone down the rhetoric and let Mike and Newmar sort out the issues. I am sure they will figure things out and come to an amicable solution.
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Absolutely right Gordon! All this talk questioning the supremacy of the manufacturer in all decisions and these snide suggestions that quality controls be used in the manufacturing process will surely lead to anarchy and the ultimate downfall of the RV industry. At the very least, it is disruptive to the years that the manufacturers have invested in managing (i.e. lowering) customer expectations of quality. What if it leads to the manufacturers hiring a quality control specialist or two? Repair technicians all over the country would be out of work. The economic impact could be massive.
Might be time to change the batteries in the old slide-rule (40x50x10=?). The underlying assumption in this statistical analysis is that there was only one plumbing failure in an entire year of production. This assumption is based on???
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