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Old 07-01-2022, 09:32 AM   #1
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Question Factory Service

A recent call with a service agent said that someone from "Factory Service team" would contact me about an appointment he setup for Nappanee on August 3rd.

This was a little over a week ago and I have not heard back from anyone since? Is this normal or should I contact them (don't know how) about this upcoming appointment.

First time needing some emergency service on a "BRAND NEW" 2022 coach!

Just looking to verify the information and confirm everything.

Thanks Once again for everyone's input and help with this.

Happy Fourth!
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Old 07-02-2022, 06:17 AM   #2
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Send an email to ServiceEstimates@newmarcorp.com

Include your Newmar production number AND the last 6 of your VIN. Describe the emergency and ask for confirmation of your August appointment.
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Old 07-02-2022, 06:55 AM   #3
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My appointment is August 1st and the communication with service via email has been horrible. Back and forth on warranty items listed, they just canít seem to get it right. Even after the last call 3 days ago, we were on the same page finally, next email for the list was wrong gain.
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Old 07-02-2022, 03:06 PM   #4
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Call the team member on your driver side window. That's their job.
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Old 07-03-2022, 05:48 AM   #5
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Originally Posted by truk4u View Post
My appointment is August 1st and the communication with service via email has been horrible. Back and forth on warranty items listed, they just can’t seem to get it right. Even after the last call 3 days ago, we were on the same page finally, next email for the list was wrong gain.
I had the same experience. So much internal comms dysfunction. However, when I got there, the work order had everything it was supposed to. Whoever it is that formally rides herd on the work order was doing their job.
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Old 07-03-2022, 07:26 AM   #6
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Call the team member on your driver side window. That's their job.
Suggest you email them. I have had good response time on my emails. When calling the "Specialist" phone number they are never available and it automatically rolls over to the standard tech support line and you have to wait on hold for a while to talk to a general person - my experience.
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Old 07-03-2022, 09:05 AM   #7
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Quote:
Originally Posted by GuyV View Post
A recent call with a service agent said that someone from "Factory Service team" would contact me about an appointment he setup for Nappanee on August 3rd.

This was a little over a week ago and I have not heard back from anyone since? Is this normal or should I contact them (don't know how) about this upcoming appointment.

First time needing some emergency service on a "BRAND NEW" 2022 coach!

Just looking to verify the information and confirm everything.

Thanks Once again for everyone's input and help with this.

Happy Fourth!
Call them again and tell them you need confirmation and clarification on your appointment. Go over everything you need and ask for the updated work order to be emailed to you. This is what I did and they were fine doing it.

I had a good experience there a couple of weeks ago. I also had a bit of an issue with the email chain back and forth, and even though it was a bit frustrating it was all correct when I got there and met with my tech at 6:00 AM the day of the appointment.

We got everything on the list, and a few extras done during the visit. Had to wait for a new inverter (#2 was bad and took too much time for mfg to admit it, but they finally did send a new one) and the DEF tank needed to be replaced due to a mfg issue (cross threaded drain plug in a plastic tank) that caused a leak. It went down to the wire on the tank as it showed up just before I had to leave but it did get done and no leaks so far. My work order was about 3 pages long of Newmar stuff and a couple of pages of Spartan chassis stuff.

The facility is spotless, the people are great and it is even air conditioned in the shop. They will keep you plugged in while in service, so no worries about food in the refer etc. You can access the coach at most anytime and actually talk with your techs and see the work being done.

Hope your visit goes as well as mine did.
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