Community Forums

Magua · 01-19-2022, 10:21 AM

I have a 2014 Newmar Essex. Have had a few problems with the floor heat. The rear zone works perfect. The middle and front zones will not come on at all. Have had MOT look at it, they can’t figure it out. They were on the phone with Newmar for 2 hours and Newmar can’t figure it out. Newmar said they couldn’t “find” the schematics in their system, although they were available when I was on the phone with them for an additional 2 hours.
The red indicator comes on the Silverleaf but no heat. Newmar suggested that I take all the plug-ins apart and look for wires that have come loose… thus the reason I wanted the schematics. Then they said to call NIRVC in Lewisville. NIRVC was very polite in telling me they were not accepting any new clients if you (1) had not been there before and had work done or (2) did not purchase your coach from them. I informed them that Newmar was the one who said they are their recommended service department and had the equipment needed to diagnose and fix the problem. So, any ideas on who else to contact or any ideas on a possible fix? Called Silverleaf and they too were unable to figure it out.
Thanks,
Richard

BBelanger · 01-19-2022, 02:16 PM

If you're anywhere near surprise Arizona, I would try the NIRVC there.
Bill

tmh1953 · 01-19-2022, 03:33 PM

Call silver leaf. The controller for the flood heat is located in the same cargo bay that girard awnings plug into 110v. To the right of the 110v receptacle is the controller. I have had mine floor sent back to silver leaf twice to be reprogrammed. We also have a 2014 Essex.

Magua · 01-19-2022, 06:57 PM

Quote:

Originally Posted by tmh1953

Call silver leaf. The controller for the flood heat is located in the same cargo bay that girard awnings plug into 110v. To the right of the 110v receptacle is the controller. I have had mine floor sent back to silver leaf twice to be reprogrammed. We also have a 2014 Essex.

Already talked to Silverleaf. We tried everything they knew of. Disconnected the rear heat and plugged in the front and middle zone plugs into the module. Basically changing the order. The front and middle zones still would not heat up.

USMCRET · 01-19-2022, 07:12 PM

Quote:

Originally Posted by Magua

NIRVC was very polite in telling me they were not accepting any new clients if you (1) had not been there before and had work done or (2) did not purchase your coach from them.

Something is wrong here. This is not their modus operandi. Don’t be surprised if you hear from their CEO.