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Old 06-28-2020, 07:28 AM   #1
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FWS Story

I was preparing to leave an overnight stop in a rest area in Kentucky in my Ď20 LA. The Coach had been air-leveled with no jacks for the night. I aired up the coach and brought her back to travel mode. Only then did I start to bring in the FWS. As the slide started to lift, something caught the metal strip that acts as the edge of the tile installation on the main floor. The ensuing cracking and exploding tiles along the edge was startling and a little heartbreaking. After several consults with Newmar CS, I cleared out the mess with a hammer and pliers, vacuumed up the coach as tile fragments flew everywhere and after a couple hours was able to get the slide in and get out of that rest area.

Newmar CS ďnever heard of this happening beforeĒ. Hmmm.

So itís off to Nappanee when I can, (750 miles one way) and probably a week there, pets in a care facility and Iím sure a hotel or two. Warranties donít really cover the whole cost, do they?

Now, donít misunderstand me. This is my second Newmar DP and Iím generally very pleased with the brand. Just relating my issue for the record.Click image for larger version

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Old 06-28-2020, 09:12 AM   #2
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If you brought in the FWS as recommended, and it sounds like you did, I don't see why it wouldn't be covered. After all it is a 2020.
I would look under the slide to make sure there is not something under it that may have caused the problem. I found a few things under there that were left during construction.
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Old 06-28-2020, 09:48 AM   #3
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FWS Story

John - By my saying not everything is covered under warranties, I meant all the extras; fuel, time, miles etc. I never meant to say Newmar wouldnít cover this mess.they have already agreed to it. I shouldíve been more clear.
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Old 06-28-2020, 10:24 AM   #4
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Good to hear they are covering the tile. Sorry I misinterpreted your post.
It would be nice if they helped with the other expenses. They add up quickly.
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Old 06-28-2020, 10:59 AM   #5
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Dang. Sorry for the trouble. A 2020 LADP is a really nice coach.
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Old 06-28-2020, 11:54 AM   #6
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I would hit them up for some of the expenses. Your argument would be that you couldn't have it fixed locally and were forced to take it to the factory.
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Old 06-28-2020, 12:00 PM   #7
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Don - Do you really think Theyíd entertain that request?
It really is a PITA for us. And wallet too...
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Old 06-28-2020, 12:27 PM   #8
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I would at least keep a record of your other expenses & submit them with what I call a "honey letter". By "honey" I mean, be nice in stating your case. Don't be angry, threatening or demanding but do let them know how inconvenienced you were by this. You won't know until you try & all they can do is say no.

I did the same thing with Tiffin on an issue I had, & Bob covered the entire repair. Our coach was out of warranty & we're the 2nd owners to boot.

Hopefully Newmar will make it right for you as well.

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Old 06-28-2020, 12:43 PM   #9
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X2 on those that advocate that you document expenses along with receipts when you go to Nappanee. You may be surprised about what they do for you.
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Old 06-28-2020, 01:22 PM   #10
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The worst part is I canít use the slide until the issue is resolved. We canít go until September due to our schedule so itís garaged until then.
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Old 06-28-2020, 02:37 PM   #11
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RVRON,



If I understand you correctly, during FWS closing, as the fws lifts up, the fws-subfloor, lifted the main floor, causing the damage?


I had same issue on a 17ladp, just a few weeks after delivery, in fact while in camp newmar, early am heading to bldg 42 for other repairs. That little shunt busted up so many tiles on the main floor, that took most of the week just to remove the broken tiles, due to the heating floor elements. It is a very painful and tedious work to remove tiles of main floor.


my understanding is, newmar changed the process for fws opening at some point. do not know when. you should be able to open fws with the engine running, correct? in the earlier version, fws can not be opened with engine running. only for closure, the engine may be on.



The problem, 'as I understand it' is, while opening the fws, hwh requires sufficient voltage, not amp as the other slides do. if the batt V drops low enough, the hwh will not be able to push the fws all the way out. it may be just a few mm, shy of max. hence during closing, while fws lifts up, it may run into the main floor.


the question on your case would be, if the batt wasn't charging at that moment as fws traveled out. or if some adjustment on fws is slightly of. They should be able to figure that one out.


Another point, when they inspect the damaged main floor, make sure the plywood under the broken floor tiles is also inspected. if that plywood is cracked and not secured, even with new tiles, as you walk over that part, you will hear cracking noise. I know they won't be able to replace that, but, if possible, at least secure the cracked portion, if there is a way,
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Old 06-28-2020, 03:49 PM   #12
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FWS Story

Rd1 - I think you understand exactly what happened.

The interesting thing is that after the first incident in KY, I moved. up to our reservation in OH and I was certain there were no obstructions, so I put the FWS out again (no issues or rubbing etc). But...5 days later when I started to retract the slide, it picked up more of the tile with the same disastrous results.

I CAN open/close slides with the key off. I donít remember exactly whether I did have the engine on or not on these occasions.
If there is an issue with the HWH mechanism and minimum voltage, it would seem Newmar should report that to owners.

I had an Ď09 Monaco and if 12V minimum wasnít present, the slide wouldnít run (it was hydraulic).

Your theory sounds right. And really itís something like that or a misadjustment or something came loose (I couldnít see anything). Any way you slice it, she has to go back to Nappanee.

Iím anxious to learn exactly what the heck is going on.

Thank you for your observations and suggestions. I will definitely keep them in mind.
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Old 06-28-2020, 06:59 PM   #13
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Quote:
Originally Posted by RVRon View Post


If there is an issue with the HWH mechanism and minimum voltage, it would seem Newmar should report that to owners.
.

If you pickup the coach at newmar, they would/should have covered it. if p/u at dealer, they'd likely not know or miss..


the hwh does require above 12v on house batt, while operating. next time operating the fws, monitor the silver leaf screen and watch the house BATT V drop, usually around 1.5V, and it builds up, as the slide moves out. suggest you consider running the engine for the fws operations.
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Old 06-28-2020, 07:17 PM   #14
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In my year (2016), I can only operate with engine off. That being said, my HWH side is wired to the chassis battery. I was trained during factory pickup that it is critical to ensure the charge bridge is engaged before operating the HWH slide, so either on shore power or generator.
To that end, I turn on headlights to force the bridge, then operate the slide. If the bridge is not engaged, the chassis batteries drop to 11 volts while in operation and I run the risk of the slide not traveling the full distance before the vertical movement
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