Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 04-29-2022, 08:27 AM   #1
Member
 
Newmar Owners Club
Join Date: Dec 2019
Location: Venice, FL
Posts: 46
Angry HELP: Problem Retracting Kitchen Slide on Ventana

We are in the midst of a 3 month long trip out West and ran into a problem while trying to pack up and move to our next spot (Zion to Bryce).

Our coach is a 2020 Ventana 3717 and the slide that is stuck is the passenger side kitchen. This slide has two electric motors. This means I can't pull the wires and connect to another controller because the others are single motor controllers. However, I can hear a clicking noise on the controller board when my wife tries to operate the switch. We've tried to pull the slide in with the coach aired up (our normal routine) as well as on jacks. I've even tried to lean the coach a bit by putting the jacks down on the passenger side. Everything seems to be in alignment from a visual point.

Any experience/advise on how to resolve would greatly appreciate it.

Thanks!
MHC
__________________
"EVA" - 2020 Newmar Ventana 3717
2020 Jeep Gladiator tow
Cscape is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 04-29-2022, 10:28 AM   #2
Member
 
Join Date: Dec 2015
Location: KK6YAU
Posts: 84
Have you tried the system reboot?? Turn off the salesman switch, chasssis switch and breaker at shore power, give it a few minutes and turn them all back on. That type of (reset) has fixed a lot of issues for me so far.

Scott
__________________
2020 Newmar Kountry Star
TheTravelingTech.net
scotttkd is offline   Reply With Quote
Old 04-29-2022, 01:59 PM   #3
Senior Member
 
ftharrisiii's Avatar
 
Join Date: Apr 2016
Location: Las Vegas, Nevada
Posts: 309
You might also try repeating the connectors on the controller board. I had a similar problem with my kitchen slide. Reseating the connectors solved the problem.
__________________
Tom & Linda
2016 Dutch Star 4369
2016 Jeep Wrangler Rubicon Unlimited
ftharrisiii is offline   Reply With Quote
Old 04-29-2022, 07:22 PM   #4
Member
 
Newmar Owners Club
Join Date: Dec 2019
Location: Venice, FL
Posts: 46
Sorry for the late reply but the wifi at Rudy’s in Bryce is useless so I’m trying cell.

We were able to get hold of Newmar customer service who quickly got me to talk to an experienced tech who at least got
us on our way. It seems there is a manual override on the dual motor control board. You press the middle of the five micro push buttons on the board to engage manual operation. Then he had me press the two buttons closest to me (toward the three plug in connectors) at the same time. These engage each of the motors in reverse to close the slide. I assume the two buttons on the other side were to extend but didn’t want to try and mess things up. The tech says that we do this operation until we get to a place with field service.

I can’t thank Newmar folks enough as they were so easy to deal with and walked me carefully through everything. The tech even gave me a direct line for whomever comes out to call so that he can walk them through full diagnosis and repair.

We are so glad to have gotten back on our way with no delays or changes to our schedule.

Appreciate the input received so far and hope this message helps someone else in the future.

MHC
__________________
"EVA" - 2020 Newmar Ventana 3717
2020 Jeep Gladiator tow
Cscape is offline   Reply With Quote
Old 04-30-2022, 08:57 AM   #5
Member
Official iRV2 Sponsor
 
Join Date: Feb 2021
Posts: 412
For future reference. There are 5 buttons on that controller. Middle button is program. Top 2 held together run room one direction. Bottom held together run opposite. If you press the center button 4 lights turn on. It’s in program mode. You could the use the 2 buttons together to move the room. Then hit the center button again. That did not program the controller. Takes more steps. That just allows an emergency movement of the room.
__________________
.
NATIONAL INDOOR RV CENTERS - NIRVC
Sales | Service | Indoor Storage | Wash
Collision Repair & Paint Restoration


SM Nashville 972-697-6325
Bobby Dowdle is offline   Reply With Quote
Old 04-30-2022, 06:35 PM   #6
Junior Member
 
Join Date: Jan 2021
Posts: 25
I have a 2021 Newmar Ventana 3709. Would anybody be able to tell me where this control is?? Just for future reference. I'd like to learn from your situations.
Maury - Lisa is offline   Reply With Quote
Old 05-01-2022, 03:48 PM   #7
Member
 
Newmar Owners Club
Join Date: Dec 2019
Location: Venice, FL
Posts: 46
I assume yours is in the same place as my 3717: it’s a small (4”x7”) board located on the roof of the bay in front of my outside TV. It’s the second one forward of the rear wheels on the passenger side. There are three sets of wires plugged in on the side closest to you. The middle set are the power wires going out to the motors and the ones in either side appear to be jumpers. There are also two other sets of wires plugged in the rear left and right, respectively. To see the 5 buttons mentioned, you have to get your head into the bay and look up. Mine are gray in color.

I haven’t tried to pull my slide back in since the original issue. We are here in Bryce for a few more days. However, I’m beginning to suspect a bad switch. When ready to leave, I may pull the switch panel out and try to jumper it to check for sure. That way, I can simply order a.new one and install myself.

MHC
__________________
"EVA" - 2020 Newmar Ventana 3717
2020 Jeep Gladiator tow
Cscape is offline   Reply With Quote
Old 05-02-2022, 01:58 AM   #8
Junior Member
 
Join Date: Jan 2021
Posts: 25
thank you very much. Will look for it and print up your solution.
May even try the buttons.
Maury - Lisa is offline   Reply With Quote
Old 05-18-2022, 02:21 PM   #9
Member
 
Newmar Owners Club
Join Date: Dec 2019
Location: Venice, FL
Posts: 46
A quick (albeit late) follow up. I removed the small panel above the driver cabinet that houses the two slide switches. The intent being whether or not I could try to jumper the switch to debug. Well, Newmar seems to have inserted a resister on the switch which made me wary to try anything. So I simply pulled the connectors and re-inserted them to ensure they had a qood connection. Ever since this, the slide goes in and out perfectly!

Hope anyone else with the same issue can resolve as easily without resorting to manual operation or a call to Newmar tech service!

MHC
__________________
"EVA" - 2020 Newmar Ventana 3717
2020 Jeep Gladiator tow
Cscape is offline   Reply With Quote
Old 05-18-2022, 04:47 PM   #10
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 20,597
Here's the file on how to set and program the slide controller.

Programming DSC100 (1).pdf
__________________
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
Dutch Star Don is offline   Reply With Quote
Old 05-19-2022, 09:25 AM   #11
Member
 
Newmar Owners Club
Spartan Chassis
Join Date: Oct 2015
Location: Scottsdale AZ
Posts: 89
Quote:
Originally Posted by Dutch Star Don View Post
Here's the file on how to set and program the slide controller.

Attachment 365915
On my 2020 Ventana 4369, the control board for the kitchen slide is not the DSC100 - it is PSC110, which is a different Newmar part number. I searched everywhere for a manual or instructions for the PSC110, and have found nothing.

Interestingly, the board has a sticker on it with the Newmar part number and the KIB part # PSC110, but the printed circuit board actually has DSC100 printed on it.

I'm guessing these are the same board, but different part numbers because they probably have different wiring and use. I've had no need to adjust or attempt to reprogram my kitchen wall slideout, but I'll be the DSC100 instructions work for this board as well.
Attached Thumbnails
Click image for larger version

Name:	20220516_110447.jpg
Views:	12
Size:	129.9 KB
ID:	365955   Click image for larger version

Name:	20220516_110349.jpg
Views:	15
Size:	215.0 KB
ID:	365956  

__________________
Scottsdale, AZ
2020 Newmar Ventana 4369 + 2014 Cadillac SRX Towed
2016 Tiffin Open Road 36LA
pvcampbell is offline   Reply With Quote
Old 05-19-2022, 11:17 AM   #12
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 20,597
Yeah, sure looks like the same board.
__________________
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
Dutch Star Don is offline   Reply With Quote
Old 05-19-2022, 11:45 PM   #13
dp7
Senior Member
 
dp7's Avatar
 
Join Date: Oct 2016
Location: So Cal
Posts: 588
Quote:
Originally Posted by pvcampbell View Post
On my 2020 Ventana 4369, the control board for the kitchen slide is not the DSC100 - it is PSC110, which is a different Newmar part number. I searched everywhere for a manual or instructions for the PSC110, and have found nothing.

Interestingly, the board has a sticker on it with the Newmar part number and the KIB part # PSC110, but the printed circuit board actually has DSC100 printed on it.

I'm guessing these are the same board, but different part numbers because they probably have different wiring and use. I've had no need to adjust or attempt to reprogram my kitchen wall slideout, but I'll be the DSC100 instructions work for this board as well.
I have the same on mine also. I was only able to find the DSC100 manual. Not sure what is different.
__________________
2017 Newmar Ventana 3709
2017 Jeep Wrangler (2 door)
dp7 is offline   Reply With Quote
Old 05-20-2022, 06:26 AM   #14
Member
Official iRV2 Sponsor
 
Join Date: Feb 2021
Posts: 412
Programming is the same for both. One is for smaller rooms and the other is for the larger rooms. It’s a difference in the amps the motors get.
__________________
.
NATIONAL INDOOR RV CENTERS - NIRVC
Sales | Service | Indoor Storage | Wash
Collision Repair & Paint Restoration


SM Nashville 972-697-6325
Bobby Dowdle is offline   Reply With Quote
Reply

Tags
problem, slide, vent, ventana



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Retracting stairs, not retracting Dorry MH-General Discussions & Problems 8 07-08-2018 11:45 AM
39 V Locking arms on full wall slide not working after retracting slide. Suggestions jasonracing Fleetwood Owner's Forum 4 07-03-2018 07:15 AM
Newmar 2016 Ventana Kitchen Slide Advice.. TRGarringer Class A Motorhome Discussions 3 04-02-2018 11:33 AM
Slide Retracting problem roadstar99 Newmar Owner's Forum 9 08-07-2016 08:00 AM
Need help in retracting the slide - dead in the water 2004 Gulfstream Friendship G7 smittythebea MH-General Discussions & Problems 3 09-06-2013 12:54 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 05:33 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.