|
|
07-15-2021, 04:34 AM
|
#29
|
Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
|
Quote:
Originally Posted by Cooperhawk
HWH just now returned my call. The lady in parts told me that 97% of their jacks are out of stock and she cannot help me.
|
Why not get the jack rebuilt by HWH? You reach out by email and get a return number, pack it up and ship to them and in a few weeks it'll come back ready for install. They only charge for the parts used and as labor charge. I always communicated with Ashley aburkle@hwhcorp.com.
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
07-15-2021, 07:49 AM
|
#30
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Jun 2013
Location: 5 miles south of Lakeville, Mn
Posts: 3,046
|
Quote:
Originally Posted by RKins
Why not get the jack rebuilt by HWH? [/email].
|
I did talk to Stuarts and sent them a picture of the jack. No luck.
HWH said they would but are so backed up she could not give me any idea of when they might get to it. I have a local shop attempting to repair it now but would prefer to purchase a new one.
__________________
Jim and Carol Cooper with Oreo the Kitty
FAA ATC ret, VFW, AL, VVA, NRA
US Army Aviation, MACV Vietnam 65-66
2012 Journey 36M, Cummings 360hp
|
|
|
07-15-2021, 08:27 AM
|
#31
|
Senior Member
Join Date: Jul 2015
Posts: 1,881
|
Quote:
Originally Posted by Cooperhawk
I did talk to Stuarts and sent them a picture of the jack. No luck.
HWH said they would but are so backed up she could not give me any idea of when they might get to it. I have a local shop attempting to repair it now but would prefer to purchase a new one.
|
I need to have one rebuilt. I have a couple hydraulic shops local I'm considering.
What are they charging you if I can ask?
__________________
2010 Phaeton 40QTH on a PG Chassis.
2017 Lincoln MKX.
Air Force One brake system and Blue OX Towbar.
|
|
|
07-15-2021, 09:47 AM
|
#32
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Jun 2013
Location: 5 miles south of Lakeville, Mn
Posts: 3,046
|
Quote:
Originally Posted by 69Stang
I need to have one rebuilt. I have a couple hydraulic shops local I'm considering.
What are they charging you if I can ask?
|
Last time it was about $150.00 but that was a few years back.
__________________
Jim and Carol Cooper with Oreo the Kitty
FAA ATC ret, VFW, AL, VVA, NRA
US Army Aviation, MACV Vietnam 65-66
2012 Journey 36M, Cummings 360hp
|
|
|
07-15-2021, 11:33 AM
|
#33
|
Senior Member
Join Date: Jul 2015
Posts: 1,881
|
Quote:
Originally Posted by Cooperhawk
Last time it was about $150.00 but that was a few years back.
|
Thanks. I'm expecting about that or a little more.
I had one off my gasser done about 3 years ago and it was a little over $100.
__________________
2010 Phaeton 40QTH on a PG Chassis.
2017 Lincoln MKX.
Air Force One brake system and Blue OX Towbar.
|
|
|
07-15-2021, 12:48 PM
|
#34
|
Senior Member
Commercial Member
Join Date: Jun 2005
Location: behind the steering wheel
Posts: 2,520
|
if you order a new jack, it gets put into production and is shipped about 8 to ten weeks after. thats the same way i get my parts.
i do work full time and more for hwh corp, and volunteer to monitor this site and a couple of others for hwh problems. i leave my phone on 24/7.
if you leave me a message you are stranded, i will call you asap.
i am glad to answer any repair questions you have. i do keep some repair parts, but not many. i do not offer parts for sale on this discussion forum.
602 549 3638
i live in arizona. i do not work at the factory. i would rather you call me than complain about not getting a call back. i return my calls. and you get the same answer as the factory without the wait.
|
|
|
07-16-2021, 12:56 PM
|
#35
|
Member
Vintage RV Owners Club
Join Date: Jun 2015
Posts: 80
|
Went to HWH 2 years ago for jack problems a 575 mile one way trip. Was surprised by the pot holed gravel parking lot and the very bad over night area. Next morning they got it in and put a new front jack on and some valving in pump. They backed it out about 15 minutes before closing and said all is well except the brake set light would not go off until you turned on system and then off a couple times but should be no prob. We stayed that night again and rear jack sank into ground so bad I had to dig it out next morning and we headed home. All that summer on about 4 camping trips I had a terrible time dropping my jacks in auto mode and had to do it on manual but still had one jack that was dropping and lifting??? Finally I was in a spot for a night in a casino parking lot and wanted only to drop my right jacks to stabilize my rig and found that my jack wiring was switched so my right rear jack was hooked to the left rear jack line so I then knew what all my issues were from. Called them and left a message to tell them. I then took about 1 minute under my rig and switched the wires correctly and all is well since except the brake sensor issue that I have now fixed myself. I got a return call 1 month later but did not even answer it. Why they did not run my jack sequence through after fixing it I will never know as they would have seen it immediately. The old adage is right, " if you own an RV you better be handy or have lots of money"
|
|
|
07-27-2021, 12:35 PM
|
#36
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Jun 2013
Location: 5 miles south of Lakeville, Mn
Posts: 3,046
|
Quote:
Originally Posted by 69Stang
I need to have one rebuilt. I have a couple hydraulic shops local I'm considering.
What are they charging you if I can ask?
|
OK, finally got the jack back and all fixed. The place is called Hydra Power Hydraulics and is in Savage, MN.
952-707-9100
The total came to $207.15. We reinstalled it this morning and all is well.
We also found my chassis batteries were bad and replaced them for $140.00.
__________________
Jim and Carol Cooper with Oreo the Kitty
FAA ATC ret, VFW, AL, VVA, NRA
US Army Aviation, MACV Vietnam 65-66
2012 Journey 36M, Cummings 360hp
|
|
|
07-27-2021, 12:52 PM
|
#37
|
Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
|
HWH is a production facility, not a 5 star compound.
And everybody is having troubles finding good workers that will show up everyday.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
|
|
|
07-27-2021, 03:58 PM
|
#38
|
Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
|
Quote:
Originally Posted by Cooperhawk
OK, finally got the jack back and all fixed. The place is called Hydra Power Hydraulics and is in Savage, MN.
952-707-9100
The total came to $207.15. We reinstalled it this morning and all is well.
We also found my chassis batteries were bad and replaced them for $140.00.
|
As in plural? multiple 12v starting batts for $140? Wow. What brand?
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
|
|
|
07-28-2021, 07:18 AM
|
#39
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Jun 2013
Location: 5 miles south of Lakeville, Mn
Posts: 3,046
|
Quote:
Originally Posted by RKins
As in plural? multiple 12v starting batts for $140? Wow. What brand?
|
Interstate. My mechanic has an account with a local supplier and yes, that's about half price. The truth is these batteries are seconds. The shop takes batteries returned for whatever reason and remanufactures them completely, then resells them with a full warranty. I've been using them for years with good results. The old batteries were five years old.
__________________
Jim and Carol Cooper with Oreo the Kitty
FAA ATC ret, VFW, AL, VVA, NRA
US Army Aviation, MACV Vietnam 65-66
2012 Journey 36M, Cummings 360hp
|
|
|
07-30-2021, 09:13 AM
|
#40
|
Senior Member
Commercial Member
Join Date: Jun 2005
Location: behind the steering wheel
Posts: 2,520
|
interstate is one of the best sources for reasonably priced batteries. i use them all the time. walmart has started carrying them. they are also available on the internet.
i dont work for interstate or receive compensation from them. i just know a good product. im sure there are others.
|
|
|
08-04-2021, 02:24 PM
|
#41
|
Senior Member
Join Date: Jul 2015
Posts: 1,881
|
Quote:
Originally Posted by Cooperhawk
OK, finally got the jack back and all fixed. The place is called Hydra Power Hydraulics and is in Savage, MN.
952-707-9100
The total came to $207.15. We reinstalled it this morning and all is well.
We also found my chassis batteries were bad and replaced them for $140.00.
|
Thanks for the info
__________________
2010 Phaeton 40QTH on a PG Chassis.
2017 Lincoln MKX.
Air Force One brake system and Blue OX Towbar.
|
|
|
08-04-2021, 04:04 PM
|
#42
|
Senior Member
Join Date: Jul 2017
Posts: 1,342
|
Quote:
Originally Posted by azpete
if you order a new jack, it gets put into production and is shipped about 8 to ten weeks after. thats the same way i get my parts.
i do work full time and more for hwh corp, and volunteer to monitor this site and a couple of others for hwh problems. i leave my phone on 24/7.
if you leave me a message you are stranded, i will call you asap.
i am glad to answer any repair questions you have. i do keep some repair parts, but not many. i do not offer parts for sale on this discussion forum.
602 549 3638
i live in arizona. i do not work at the factory. i would rather you call me than complain about not getting a call back. i return my calls. and you get the same answer as the factory without the wait.
|
I have to give you credit Pete, we have talked before and I have seen you answer many questions on this site for others. I'm glad to see there are still people out there that believe customer service is important.
__________________
98 Monaco Windsor
2015 Rubicon Toad
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|