Community Forums

okcnewbie · 03-15-2020, 04:05 PM

Didn't read all posts but the lesson here IMO is to be flexible and have backup plans.
The real problem for many is after taking ownership of the RV. If you think you're going to have frustration with all the things that come up you will eventually stop FT'ing. I do wish you luck and hopefully you're able to have months of trouble free camping. But sooner or later......

BOSTONBERNIE · 03-15-2020, 04:16 PM

You do not have a patent on this situation and sorry to say there will more situations such as things malfunctioning etc. On the up side your headed for one of the most wonderful amazing lives that you.... Can*t.... even imagine.....**you are blessed** you will get through this and tell this story for years to come ! God bless an we will see you in the streets...safe travels

LETMGROW · 03-15-2020, 04:20 PM

Sometimes you have to travel a bumpy road to reach a smooth highway.
Best of luck in your new adventure.
Lynn

Paul Foster · 03-15-2020, 05:18 PM

Just wait until you find out that the RV will probably need weeks of "repairs" before it works.

Tom and Patty · 03-15-2020, 05:20 PM

Liz and Dave,

If it is DeMartini, our past experience was nothing but extremely positive. That was 16 years ago however.
I believe they have hook ups right there at their service center. I would spend one night, maybe two if you can, to be sure everything is working. Even unplug and run on the genset, if you have one, for 3-4 hours.
Good luck. Give them a chance to make it right.
Travel safe.

picker · 03-15-2020, 05:23 PM

As a general rule, that seems to apply more to RV dealers than elsewhere..........

The more you put up with crap, the more inclined they are to continue giving it.

RitaB · 03-15-2020, 05:26 PM

A good. knowledgable dealer wouldn't tell you that the unit was on the way or would have told you that they would call when it arrived. Good dealers expect some time to do a thorough inspection of the unit. many times there will be hopefully some minor things to address before you drive away. Also you should expect to do a good PDI and to test all appliences. If they don't work as they should, the dealer needs to fix them. I'm sure you want to drive away with an RV that is fully functional.

sdarakjy · 03-15-2020, 05:45 PM

Really don't know if this would be my first kind of post also. Nothing is ever ready on time just like when you build a house or construct a new business. Might get a little more sympathy if you were being evicted from your apartment and trying to get into a travel trailer for 10k. Your new rig is close to 1/4 million!! I'm sure you will be fine.

DrTomIverson · 03-15-2020, 06:21 PM

Tough call. If you fly to get it, could have issues that have to be resolved. I would ask dealer to give me a loaner until it is ready.

whitingd · 03-15-2020, 06:52 PM

And that's the problem with America... Customer service is a thing of the past (or is it)? I highly recommend you calculate your expenses and strongly demand restitution. As long as we allow bad customer service into our lives, the more common it will become. I have a very low tolerance when spending my money to better someone else's life.

drwyatt · 03-15-2020, 07:29 PM

Well for the most part I have found that most people at a dealership seem to be nice people but when their lips move the full thruth is not there. In your case it extended down the line to the builder. Advise is to take dealer info lightly, check around and be a little less excited on expectiations and don’t try to milk the cow before it gets into the barn.

Laidbk · 03-15-2020, 08:03 PM

I would create your own schedule and make Newmar conform to it. I would also explain to Newmar And the dealership, the cost you’re now incurring because of the delays and failures of staff to keep you updated. Now, you can negotiate a financial deal to offset your headaches or ask them for some new stuff out of their store. Either way, make them make it worth your while. I know, I’ve done this and received a few thousands worth of goods and services. Upon delivery, stay on site for 4-7 days and thoroughly test the rig out. Don’t rush your exit to the highway!

Jmdestin · 03-15-2020, 09:26 PM

I hope you got a good deal. I doubt you got as much discount as available. Given the situation I would ask the dealer and Newmar to share in picking up your unexpected expenses as a result of THEIR problems. You could have gotten 30 to 35% discount. That should let you know where you are as far as how much they made on you. Also, Newmar is now owned by Winnebago. They are not nearly as customer oriented as the "old" Newmar. Do a good shake down while near your dealership. I've owned 14 motorhomes and when you get them they are a "work in progress". I had a huge issue with a Winnebago diesel pusher and finally got it bought back by Winnebago after meeting personally with the then CEO. I hope your adventures go well and your coach is great.

Florida Rang · 03-15-2020, 10:08 PM

If a RV dealers lips are moving they are lying. Look it over real good then sleep in it for 4 nights at the dealer . If he hesitates to reimburse you for your troubles WALK AWAY,,,,Call the factory and tell them what you did. And ask them for a factory pick -up and order you another motorhome. From another dealer. It’s your $MONEY make them earn it. Problem solved. ( Yes I know from experience you will have to temporarily rent another place to live, but in the long run it will be worth it.)