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Old 03-16-2020, 02:55 PM   #71
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Quote:
Originally Posted by gjbales View Post
NOT simple at all! Not everyone has the time just to "go home and wait for a call." The dealer lied. Told the customer that the unit was leaving 2/24. Now almost 3 weeks later, it is STILL in Indiana?? Goes to show Newmar and its dealers are NOT as good as all the Newmar owners state in their posts!! They are all about the same.

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Originally Posted by mhaston View Post
At this point I would tell Newmar to leave it at the factory so you can fly in and pick it up on their dime. That way you know you have your Rv and your sales person can get his commission from Newmar


You folks need to read the entire thread..... It's over! He's happy. It wasn't the dealers fault. Newmar delivery issue. Read!
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Old 03-16-2020, 03:31 PM   #72
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Old 03-17-2020, 05:06 AM   #73
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You have had a rough road to get started. I have to tell you that we have a 15+ year relationship with your dealer in Grass Valley. We purchased 2 Monaco DPs from them, a 2005 Diplomat and a 2009 Camelot. We also consigned both of those units to them and they sold them. They have a family owned and operated dealership. The staff have always done what they said they were going to do without exception. To this end we have sent many friends there way and all have been very satisfied.

They have a 3 full hookup RV park on the property for customers to use. We used it for delivery and for service appointments scheduled for the next day when passing through. You may want to check it out and hang around there for awhile if you can.

My advise is to not alienate your relationship with the dealer. They will treat you right.

Good Luck-Safe Travels-Keep the shiny side up.
Kind words for a dealer. I hope those who posted here after reading only the OP's first post take time to read post # 64.
Then follow up with the OP's later posts.
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Old 03-17-2020, 09:23 AM   #74
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You folks need to read the entire thread..... It's over! He's happy. It wasn't the dealers fault. Newmar delivery issue. Read!
jt

It's like people who interrupt before you finish the story.....
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Old 03-18-2020, 09:27 AM   #75
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A couple of suggestions to the OP. When you communicate with the dealer, most likely now through the service and parts department, do so by email. That way you will always have a written record of your requests and conversations by day and time and who responded to them

Also, what got me a lot of additional items fixed, quick turn around and respected by those everyday guys and gals working in service or parts is to treat them kindly. Tips will get you more value than leaving 20% at your favorite local eatery. Everyone likes to be appreciated for a job well done.

What also worked very well for me was sending into the service/parts department large sheet (or tray) pizzas, a bucket (50) of Buffalo Chicken Wings and some pop (soda) with a short note of thanks written on the pizza box from me. I did this about seven years ago with my first rig from the dealer that I have bought my last two from, and again last summer just a couple of weeks after we bought the second one. After that one, I needed a check valve replaced (I didn't know what was wrong) and it was finished the day I brought it in! When I go into the parts department for something now I get addressed by my name "Hello Mr. Vincee".
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Old 03-18-2020, 10:09 PM   #76
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Great Forum to ask questions and learn lots of valuable information. Just frustrating when someone throws out comments that make no sense because they were too lazy to read all the posts first. Please read all of them or don't bother with your post.
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Old 03-20-2020, 01:07 PM   #77
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Great Forum to ask questions and learn lots of valuable information. Just frustrating when someone throws out comments that make no sense because they were too lazy to read all the posts first. Please read all of them or don't bother with your post.
Well, when the Original Post (OP) posts something and then you reply to the ORIGINAL post and then the OP LATER posts a clarification, how can I be "too lazy to read all the posts first" when they weren't posted when I replied??? Get a life, people!! Geez -- too many complainers on this forum. Go somewhere else to be frustrated.

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Old 03-20-2020, 01:22 PM   #78
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Well, when the Original Post (OP) posts something and then you reply to the ORIGINAL post and then the OP LATER posts a clarification, how can I be "too lazy to read all the posts first" when they weren't posted when I replied??? Get a life, people!! Geez -- too many complainers on this forum. Go somewhere else to be frustrated.

Gene & Jeanette
2015 Thor Palazzo 36.1 DP
2016 Jeep Wrangler

The OP told us in post 27 that Newmar had called and apologized and even offered compensation. He again posted further in posts 31 and 36. Then in post 58 he reiterated what he had already told us because a number of people seemed to still be in the dark. You posted first in post post 68 (ten after the OP's clarification/reiteration) bashing Newmar and the dealer. You accused the dealer of lying. The OP had already told us it was a Newmar issue. The dealer isn't in the wrong here. If you had read the entire thread you would have seen the entire story. The OP did a good job of keeping the thread up to date. The information was there to be read.
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Old 03-20-2020, 03:51 PM   #79
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I never just read the original post and then answer knowing there were many posts inbetween.
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Old 03-20-2020, 10:53 PM   #80
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Originally Posted by harleyjt View Post
The OP told us in post 27 that Newmar had called and apologized and even offered compensation. He again posted further in posts 31 and 36. Then in post 58 he reiterated what he had already told us because a number of people seemed to still be in the dark. You posted first in post post 68 (ten after the OP's clarification/reiteration) bashing Newmar and the dealer. You accused the dealer of lying. The OP had already told us it was a Newmar issue. The dealer isn't in the wrong here. If you had read the entire thread you would have seen the entire story. The OP did a good job of keeping the thread up to date. The information was there to be read.
jt
BTW, I am a "she". I let it slide on a previous reply, but there were just too many male pronouns in this latest one. Bit ironic in the context of reading carefully (my "name" on the forum is lizch, and the signature line says Liz and Dave). All made me chuckle a bit

Is everyone else male?
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Old 03-20-2020, 11:05 PM   #81
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BTW, I am a "she". I let it slide on a previous reply, but there were just too many male pronouns in this latest one. Bit ironic in the context of reading carefully (my "name" on the forum is lizch, and the signature line says Liz and Dave). All made me chuckle a bit



Is everyone else male?


Sorry. Didnít mean to offend. My apologies.
Jt
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Old 03-20-2020, 11:49 PM   #82
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Considering everything that's been said, suggested, insinuated etc. It's unlikely my comments will add much to the flavor of this thread. However, it's hard to resist throwing in my 2 bucks worth (inflation don't you know). I've only had one delivery experience that was almost without fault... Even then it's disappointing to step into your new coach and find empty soda cans in the sink, a bag full of trash, a bed that has been slept in/on and fingerprints all over the electronics. It's just never the same as accepting delivery of a new car, and not even in the same universe as the experience of accepting delivery of an airplane (even though RV prices are getting close). Anymore, I don't look forward to the delivery of any purchase... I seem to be conditioned for an unpleasant experience. I think I'm becoming grouchy in my old age - well, I know I am!
During the last five or six years I've taken to insisting on communications by email and or text messages. As soon as a transaction shows the first hint of tension, I quit answering phone calls and start accepting voicemail messages, then replying by email and preferably texts. It has become a reliable method of creating a contemporaneous log of each party's commitments at large as well as the minutia that creates the foundation of the entire transaction.
It had been suggested that you begin recording your calls with a dealer after informing them of same. I suggest you become informed about your State's specific law as relates to one-party or two-party informed consent for electronic recording. While in Michigan, one person needs to be aware that the call is being recorded... And that one person can be you. This is different in Florida, a two-party consent State. I mentioned this because people behave differently when they know they're being recorded, and you tend to get a more honest transaction if it's not necessary to inform the other party of the recording. Still, as I mentioned, I prefer text messages and emails... There's something that happens in a person's mind when they are reducing their thoughts to writing. At a minimum it forces them to slow down and think about their message while inherently understanding that they are creating a record that all parties can access in the future. Including people's employers, Newmar (in this case) or lawyers in some eventualities.

I hope the next stage of your life, whether on the road or in the Vista of your choice, is everything you are hoping for. Congratulations on your New Coach!
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Old 03-21-2020, 07:15 AM   #83
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Quality Control

While manufacturers would like to promote their attempts to build quality, the fact remains that RVs are a conglomeration of bolted on parts, from many countries and suppliers , the joy of buying new seldom lasts for very long. These units will never be like going to the local dealership for delivery of your new car, but that is the expectation. The parts used, and methods to install seem to change even during the model year. Dealerships are constantly struggling to figure out what they have to fix this time. I have always bought 1-2 years old to allow time for the coach to go through this process, so I can enjoy it then. Buying new to move in and travel full time is a wonderful quest, but you will need lots of patience if it is to be a pleasing experience. Good luck!
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Old 03-21-2020, 08:27 AM   #84
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Great post by Flyin4Fun.

Why RV dealers across the board do not "dealer prep" their rigs as car dealers do is beyond me. When shopping for our first motor home 13 years ago to buying our third last May, my DW and I were utterly amazed at the filthy dirty beat-up RV's the smiling salesman would show you with pride and tell you "this model meets your needs" and, at a ridiculous price to boot.

At times I too think gee RVs are just an amalgamation of parts and pieces from like-minded vendors. However, so are trucks and cars. At one time GM was probably the most vertical auto manufacturer out there, but through the years they too have sold off their various divisions. So the RV Mfg. don't get a free pass.
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